This place is 1 step up from a crack house. Worst in the area. What a dump. I was lucky enough to be able to rent a car trailer the following week from a different location. I talked with 3 people that have the same feelings about this place. I will never go back unless it is my only option. Sadly, that was the case this time.Kevin M.
Customer Reviews for Lovers Lane Storage
(U-Haul Neighborhood Dealer)
Portage, MI 49002
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 7 p. m.
- Dom.: 8 a. m. - 5 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew K.
Staff is very friendly.Kyle C.
El cliente no dejó un comentario.Emilio T.
El cliente no dejó un comentario.Timothy F.
There was coffee cup and another cup and something like woman cloths left in the front under the seatMARK G.
El cliente no dejó un comentario.Diana L.
El cliente no dejó un comentario.Richard N.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.Paige B.
El cliente no dejó un comentario.Jack Z.
The reservation system for this rental failed. I requested a rental in Coldwater online and received a confirmation. The next day I received a telephone call telling me I could not obtain a rental in Coldwater and was given a different confirmation for Battle Creek. The following day I received a call telling me the confirmation for Battle Creek was not good and received a new confirmation for a different location in Battle Creek. The following day I receive another telephone call saying Battle Creek would not work and then given a new reservation for Portage. Thankfully the Portage reservation worked. In my opinion this was too many rental cancellations for something I was reserving 4 days in advance.Allen U.
El cliente no dejó un comentario.Abdullah Selim O.
El cliente no dejó un comentario.Devin H.
El cliente no dejó un comentario.JOSE LUIS G.
My needs where all meet the staff was curtious and I felt I was taken care of without any questions.JIm C.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.James P.
When I tried to leave a message to return the truck the mailbox said it was full so I wasn't sure there would be someone there when I returned it. No problem when I got there.Everything went very well. The truck was inspected and I was on my way in a very short time. GraciasDevere C.
The whole experience was quick and smooth, both for pickup and return. I can't identify anything that needed to change.Joseph S.
El cliente no dejó un comentario.Jose G.
El cliente no dejó un comentario.Corrine J.
El cliente no dejó un comentario.Candice H.
El cliente no dejó un comentario.Donald R.
El cliente no dejó un comentario.Shawn L.
El cliente no dejó un comentario.Christine F.
Great people - great location - helpful and friendly - highly recommended!MIGUEL ALEXANDER R.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.Howard H.
person at desk was a bit slow, very nice and polite though.Brandon G.
Extremely friendly and helpful.Todd R.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.arun T.
Owner wasn't on site when we arrived, another customer was also waiting for a long time. She arrived 20 mins after I called (twice), no idea how long the other customer had been waiting. The van's tire pressure alert light was on & there was a crack in the windshield.Celina M.
Everything was as anticipated, wouldn't change a thingLynnette C.
The location was very run down and honestly looks like a dump. The person who staffs the front office is not available most of the time during business hours, so trying to get ahold of someone about the rental is quite difficult.Nicholas S.
El cliente no dejó un comentario.Mick N.
El cliente no dejó un comentario.Mike K.
El cliente no dejó un comentario.Clemente V.
El cliente no dejó un comentario.Raven C.
Not helpful when dropping off. Didn't do anything for close out or going over truck. Didn't speak good English. Then received a charge that wasn't supposed to happen. I don't believe this is her fault as U-Haul directly called and said we would be compensated but didn't note or something? Now trying to reach to get a correction.Darrel E.
I happy with their service.Sam H. | Overall Experience
El cliente no dejó un comentario.Susan D.
Since we're doing everything online now and on the phone, this location could use a better wi-fi. My phone had a weak signal and it uses Verizon. It took a long time to upload the photos.Craig B.
Nothing... Everton was good.Jaylena D.
El cliente no dejó un comentario.Tom P.
Rerouted me to three different locations in town. The person running the Lovers Lane location isn't very professional. The location on Sprinkle Road wasn't even operational.Jeffery H.
El cliente no dejó un comentario.Timm C.
El cliente no dejó un comentario.Diana L.
The truck needed to be swept better. The furniture pads could have used some cleaning too. Some of them were very dirty. Overall though, everything worked well and was well maintained.Denene M.
No pack materials available at location Tape boxesSteve S.
Due to a mishap the truck was not available at the 3536 Niles Road U-Haul in Michigan. I did not get the name of the gentleman but he figured out why it had been cancelled and was AMAZING calling around to get me another truck. He found one about an hour away. The guy is a life saver!!! Bearded gent, maybe mid 30s. Superb. He and his supervisor really saved the day.Earl F.
all was well nothing to changeTERRY R.
Every nice people who took care of is right awayCindy V.
Great to work with, helpful and fair pricedJeff M.
El cliente no dejó un comentario.Nolan J.
love the owners. always use this locationSusan D.
Stay organized. Increase staff. Appears unprofessional.Aravind G.
Communication wasn't great, I think they should've done more to explain the process, scanning ID took 4 tries. if I didn't already own and operate a trailer I would have felt ill equipped to drive it without more clear Communication from them.Stephen I.
El cliente no dejó un comentario.MARSHA B.
El cliente no dejó un comentario.Andrew C.
I will rent from here again.Derek K.
El cliente no dejó un comentario.Kimberly Y.
El cliente no dejó un comentario.Jose G.
They were fast, friendly, and had clean equipment. No issues at all. I would definitely recommend to friendsAmanda W.
1 of the straps on the trailer was broken, no one told me until after we already picked it upcarsen S.
El cliente no dejó un comentario.Stacy E.
El cliente no dejó un comentario.Martis P.
El cliente no dejó un comentario.Meadow S.
El cliente no dejó un comentario.Patricia B.
El cliente no dejó un comentario.Ed J.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.John R.
Great service.ANDREW EDWARD K.
Overall goodMohamed A.
Truck was wrong. It smelled terrible inside cab. Ac fan shut of intermittently.Matthew N.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Fred H.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Bill P.
El cliente no dejó un comentario.Rick V.
Very nice employees. Took their time to help hook up the tow dolly and how to use it. Fast to respond. Large parking area.Gayle G.
Absolutely would recommend this location to anyone! Very efficient, excellent customer service, very pleasant staff.Julie H.
Very peaceful site, I like the tall trees. Both the check in lady and the other personnel promptly checked my reservation in and delivered the receipt very promptly. Thanks lover lane storage!Andrea D.
I'd only recommend this to others because of the location. Inconvenience at every turn with check in and check out.Morgan M.
The lady f'd up, never put my email or phone# in , so. When I signed up for online acct, to look at my reservation/ contract, it said I didn't have one. It made it worse because we couldn't do an after hours drop off without going on lone nothing pulled up. These people suck, they don't speak a lick of English, and probably illegal in this country. Time to call immigration.Susan D.
My dad went to pick up the uhaul on Sunday. He got there and waited an hour and half just for them to tell him they didn't have a truck I requested. Tried giving us a 26' and told them it was too big. Then they ended up giving him a 10' when I requested 15'Tara W.
El cliente no dejó un comentario.Zenola S.
When someone reserves a truck actually have it there and not make someone have to panic trying to find a truck. Wanted a 20' and got a 26'.. will be doing a chargebackDavid H.
Something was leaking out of the truck. Left a spot on my new driveway.pat B.
El cliente no dejó un comentario.michael Z.
I would personally fire or incorporate a strong retraining regiment for the operators of the Lovers lane facility. After a run around to get the trailer I reserved, the incompetence of these leaders of this operation. - safety first: the facility is a dangerous construction zone. I twisted my ankle on the incomplete deck. - Lack of understanding reservations, â€œ you lateâ€ Your lucky I have an extra trailer. - Communication skills: being asked what my phone number shouldn't be a on going question. Nine times with a sarcastic tone isn't appreciated nor professional. - Integrity: since being from Battle Creek then traveling to Kalamazoo to pick up the travel travel I have rented from your company. The convenience of uhaul is the multiple facilities is to return to any authorized Uhaul representative. 1) The Lover's Lane facility would only lease the trailer only if I returned to their facility which is a self serving direction where I was hard pressed to say no due to the moment of need. 2) I was in the process of paying for the rental unit with cash, Lovers lane representative â€œ You need exact payment, I don't make changeâ€ So, I'm offering a real world view of the â€œtrain wreckâ€ on Lovers lane, a simple transaction would place a great deal of doubt in your facilities leadership. Christopher KÃ¶ch 166 Nixon Battle Creek, Michigan -Chris K.
El cliente no dejó un comentario.Kurt T.
El cliente no dejó un comentario.lamar S.
I made a reservation and when I went to pick up the truck there were no trucks available. We had to drive 15'mi it's to a different location to pick up a smaller truck than. What I was supposed to get. I am extremely frustratedâ€¦.Gary H.
El cliente no dejó un comentario.Joseph T.
Other than a slight wait completing the paperwork in the morning it went rather smoothly. The maneuverability around the lot was good.Georges G.
El cliente no dejó un comentario.Victor H.
The selection of vehicles was great. I wish I had known that we could have rented smaller vehicles. I wish they had a receipt available for me when we returned the vehicle; but the owner said she would email it to me.tonda B.
El cliente no dejó un comentario.Joshua P.
El cliente no dejó un comentario.PANTHORA JEAN H.
I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!Deborah C. | Overall Experience
El cliente no dejó un comentario.Kimberly n. | Overall Experience
The people that work here are exceptional, I couldn't be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . GraciasAlicia S. | Overall Experience
This facility is raising prices 20% a year. It will soon be out of the range I will pay to store something outside.Dale S. | Overall Experience
Flexible. Great customer service. Good priceDiane L. | Overall Experience
GreatDiane L. | Overall Experience
EnjoyedCLEMENTE V. | Overall Experience
thanksBrandon M. | Overall Experience
Only change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!Privacy R. | First Impressions
Had to reserve a larger unit and am waiting for a prorated refund of $44.00 to be credited to my card.Privacy R. | First Impressions
I did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.Privacy R. | First Impressions
The lady was very kind and was helpful.Privacy R. | First Impressions