Customer Reviews for Lovers Lane Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Always a great experience at this location

Rating:

5.0

Representative was very helpful

Rating:

5.0

You don't need to change anything, you were very cordial and did an excellent job

Rating:

5.0

Easy and fast to work with. Great hrs of operation

Rating:

5.0

Everything was fantastic. No issues.

Rating:

5.0

Very accommodating

Rating:

3.0

They are in the middle of a remodel, so I cannot comment about its normal state.

Rating:

2.0

Major Inconvenience at Kalamazoo U-Haul My recent U-Haul rental in Kalamazoo was frustrating. I reserved a 24/7 pick-up, but the key wasn't available, causing a 12-hour delay in getting the truck. Additionally, upon returning the vehicle early, there were no staff present, and the drop-off process prevented an early return credit. No compensation was offered for the inconvenience. The truck itself was disappointing. It was an older model with several issues, including a lack of cruise control and a malfunctioning passenger door that created excessive road noise. Newer trucks were visibly available on the lot, so the allocation process seems flawed. Recommendation: If you're looking to rent a U-Haul in Kalamazoo, I recommend considering a different location to avoid a potentially similar experience.

Rating:

5.0

Van had broken antenna , crack in the windshield and a weird smell and the tire pressure light kept coming on so I stopped and checked and the tire was absolutely fine . Maybe because I booked at the last minute it was all they had , but could have been better , could have been worse , overall 7/10 , U-Haul employees were really nice and helpful!!!

Rating:

2.0

Wipers did not work and I had to drive through rain and snow. Pricing was not as quoted.

Rating:

2.0

It took two calls to get someone to come out of the building to take my trailer. Once it was taken the person said my receipt would be available in a few minutes. It came TWO days later and my trailer was checked in two days later than when I returned it. The personal at Portage could be more responsive and do what they said they would do on time.

Rating:

5.0

The service was friendly and competent.

Rating:

4.0

Excellent selection of trucks on-site.

Rating:

5.0

The lady that helped me return my 5x8' enclosed trailer on 03/12/2024 was friendly and very helpful.

Rating:

5.0

Wonderful experience!

Rating:

4.0

The place was open but, the doors were locked, I called Uhaul and they called and someone came to help.

Rating:

5.0

The owners are always friendly and helpful. This is a great location to rent from!

Rating:

5.0

Super friendly staff! Quick check-in and rental retrieval.

Rating:

5.0

A+++

Rating:

5.0

Keep doing your best

Rating:

3.0

The mobile pickup website was not very user friendly.

Rating:

3.0

Dirty and disorganized, I requested a truck from a different location but was redirected here without being given an option.

Rating:

5.0

Accommodating and nice people to work with. The van I rented was very nice and was perfect.

Rating:

3.0

there should be a discount for self-checking in. It was 12 degrees and i had to take a total of seven pictures after moving a household, taking pictures, etc. should not be something the customer has to do..... I don't mind doing it but should be discounted.

Rating:

2.0

Communication between phone person and outside - terrible - Yard person never looked at gate to see us waiting and the phone person told us to wait at gate

Rating:

1.0

I would not recommend this place. And honestly if a higher up from uhaul would come here, they would see how run down this place is. It’s a office run in a house. Gate is always open with storage units. Lady that runs it was never around had to call her to show up. I would much rather go to another location and will recommend that to others.

Rating:

5.0

Fast and friendly.

Rating:

1.0

The U-Haul person wasn't there. we had to wait 20 min for her to arrive on site. 4 other people showed in that time frame waiting too. when she got there she just handed me the keys and paper, circled things with a crayon and said here you go.

Rating:

2.0

Had an appt at 3pm to pick up a truck from Lover’s Lane location in Portage MI. Got there on time and there was a line waiting out the door. No one received a call or notice that the owners weren’t there or that they were running late. I called and owner said they were “very close”. 15-20 min later they showed up. No apology, nothing. Will be using a different location next time we need a U-Haul.

Rating:

1.0

Waited for team member to show up as there were 4 people ahead of me waiting. No sign. Then the tire was flat

Rating:

5.0

Customer service was top notch!!

Rating:

3.0

I originally wanted a van, and because you don't except my credit card I could not get it. But you let me pay for an more expensive truck with my card . Makes no sense. I spent way more money than I needed to.not happy!;

Rating:

5.0

Very friendly and efficient woman - Adela.☺️

Rating:

1.0

The location was incredibly dirty. There was trash everywhere and just crap all over. While the renting equipment part went okay, we will never rent from that location again due to the above. The office was dirty and smelled terrible, the yard was completely trashed, etc. For a business, it should be a little better taken care of.

Rating:

2.0

First of all, the closest van or truck available to me was many miles away which I had to pay for extra. The woman at the desk when we signed papers seemed to be annoyed to have to explain things to me. The man who gaves us the vehicle either spoke very little English or pretended to, so my questions weren't answered. They weren't friendly by any means but I guess I was not there for customer service. Too bad my area doesn't have many options. When we dropped off the vehicle, the before mentioned man didn't want to get us a receipt nor did he want to look over the vehicle. We insisted on both before leaving and didn't receive the receipt. This is more about the establishment and not u haul itself I guess. What happened to customer service, it's all "All we care about is your money, goodbye". Bad customer service experience! Van needed oil change and was in bad need of a bath in the outside.

Rating:

2.0

Never received the final bill. No one was available when I returned the trailer about early, about 12:45 PM. Trailer was in acceptable condition, and access to the parking area was good. I called and let the proprietor know that I dropped the trailer.

Rating:

5.0

The uhaul rent on lover's lane has very good rental equipment and has flexible rental lease equipment. Very nice employees that work there and respectful. I would rent there again in the future and renamed them to other people. Thank you Joseph Starks.

Rating:

5.0

Very nice people and overall great experience!

Rating:

5.0

I brushed the snow off the windshield, and scraped the frost from the mirrors. The guy prepping the trucks saw me do that, and he did that on other trucks. Way to go.

Rating:

5.0

Your parking lot is definitely tricky to get around with the largest truck.

Rating:

4.0

I received excellent service at this location: cordial, personable, efficient and effective. I was in and out in minutes with my rental. No surprises on my bill. Great work!

Rating:

4.0

The truck waa clean but had alot of physicsl damage.

Rating:

5.0

I happy with their service.

Rating:

5.0

I moved out over a month ago and immediately informed the manager. It another debit on my account and several calls and visits to get this email finally. I also have yet to receive a refund from the last charge to my account. I better not get charged again either!!!

Rating:

5.0

The people that work here are exceptional, I couldn’t be happier . I love everything about this storage facility . I recommended it to a friend who rented a unit as well, & she is also very pleased . Keep up the good work . Thank you

Rating:

3.0

This facility is raising prices 20% a year. It will soon be out of the range I will pay to store something outside.

Rating:

5.0

Flexible. Great customer service. Good price

Rating:

5.0

Great

Rating:

5.0

Enjoyed

Rating:

5.0

thanks

Rating:

4.0

Only change I would ask is that the website correct the size limit on each storage unit. The on I originally reserved did NOT fit up 1200 sq ft of apartment space. Otherwise, fast friendly service!!

Rating:

3.0

Had to reserve a larger unit and am waiting for a prorated refund of $44.00 to be credited to my card.

Rating:

1.0

I did not receive a unit on arrival, I was told it given to someone else because they didn`t think I was going to show. What`s the definition of a reservation?.