I have used this location several times and have never had any issues. But, this time I had several issues with the equipment, both the truck and car hauler trailer. Lets start with the truck- You are on the highway driving, and need to slow down to exit. As you start to apply the brakes, the engine doesn't, it starting racing. The engine will stop racing, only after you step on the brakes really hard. Now for the car hauler- The front tire straps (both sides) should have been replaced. I have 20 inch tires and only had (maybe) 3 inches of strap to tighten with (they were worn). The bad chain was missing a hook. Last the jack stand, you had to step on the stand to get it to go down. This trailer should have not been rented to anyone, with out getting these items fixed. This location needs to have better training and follow up verification by management before the equipment is sent out.
Moving Truck Rental in Plano, TX at U-Haul Moving & Storage of East Plano
Moving to or from Plano, TX 75074? Get FREE truck rental rate quotes at U-Haul Moving & Storage of East Plano.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of East Plano
Pickups Pequeños trabajos
Cargo vans Pequeños trabajos
Camión de 10' Studio to
1 Bedroom Apt.
Camión de 15' 1 Bedroom Home
to 2 Bedroom Apt.
Camión de 17' Casa de hasta 2 dormitorios
Camión de 20' 2 Bedroom Home
to 3 Bedroom Apt.
Camión de 26' 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Plano, TX.
Cargo vans and pickup truck rentals in Plano, TX
U-Haul cargo van rentals and pickup trucks in Plano, TX are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Plano, TX 75074. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Barandillas interiores en las camionetas de carga
- Transmisión automática
- Air conditioning
- Suspensión Gentle-Ride
- V-8 de bajo consumo de combustible
- SRS/bolsas de aire
The green tag for the dolly was broken, I have not seen the bill yet to see if I was charged for it but I didnâ€™t not request nor use it.
Manager at location went above and beyond in customer service and personal connection.
Location could use training in customer service. Call location was put on hold. Drove to the location while on hold (20mins). Not one customer at any counters and when I arrived and when I complained about how unprofessional they are. I was told they were very busy. Eventually I was made to feel it was my fault. This is the second time I've had a bad experience at this location. I'll be sure to try a different location next time.
excellent service @ the front desk and very clean cargo van. Drop was made very easy. I was there 20 min early and attendent saw me and allowed me to checkout early so I would not have to wait. Many thanks! ...Agapito Benavides
Pretty busy, took a bit to get the truck.
My return was listed on my bill as being 18 minutes late. Actually I arrived close to return time but it took a few minutes to get someone to check me out which took time. I was billed for another day. I find this petty, not customer focused, and will not use U Haul again. I rent cars over 100 days a year and never experience this type of screwing the customer.
Nicole and Anita and everyone there that i have dealt with have gone out of there way to make sure that everything goes well with my uhaul rentals.. Very pleased!!
I really like the service, and the guy who assisted me was amazing, he is so friendly and helpful
Nothing Great experience
Dont charge so much to fill the tank
I waited for one hour to get the truck I was the second customer They opened second register after i waited for 35 minutes And the guy who was doing my transaction, was new He took 20 minutes to put my name in the system I was there at 7:45 I was done by 9:15 I made reservation Snd appointment over the phone using internet I was there just to collect the key. For just the key, it took me more then an hour No recommended Sorry
99% of the time they have the equipment I need. Easy drop off after hours Well lighted area
Both people I interacted with were very nice and helpful!!
Too many staff not fully trained; every question referred to Th he manager
Everything went well from the pickup of the trailer to the return. Nicole was a great help and knows what sheâ€™s doing.
Unfortunately, we cannot really rate the personnel service, the location was closed. However, we were able to drop off the hitch without a problem. We made a call to change drop off location and it was no problem. Instructions were very clear. Thank you
I couldnâ€™t find the night time contract drop box
This visit just sucked. I entered all of my info when I made the reservation, DL, credit card, all info etc. it took 30 minutes to get my equipment. I was told to go outside and that someone would bring the trailer. 10 minutes later a kid walks out and asked me if anyone told me where I needed to pick up the trailer, and I said no. Finally he told me I needed to drive around the property to go get it. It was a cluster fuck in there. I was asked for my DL, credit card, additional phone number. I had already entered all of that info into the reservation. What was the point?
Very bad customer service. Charging extra hidden fees. Even i filled out the full gas and i have itâ€™s picture as a prove but they charged for fuel. Very bad rude customer service they hangup phone on you. I wonâ€™t recommend anybody UHAUL. They trying a way to robber customer money. Very bad experience disappointed.
I will drive out of my way to use this location. They are awesome!
I was provided a number to call to determine which location near our storage unit could accept our equipment. The operator said he would text the location we discussed to my number, and I advised weâ€™d be dropping off in about an hour. Lucky for me he told me the street it was on because I had to Google the location. The text message showed up 3 hours after talking to the rep, which is 2 hours after weâ€™d already returned your truck. It appears technology is not a strength for your company.
The vehicle was a pile of junk. There was terrible wind noise, and AC did not cool. Overall the truck was in poor condition. The check engine oil light was on also.
Did great, do wish they explained a bit more on the trailer but most part great staff. Very nice