The truck was backed in so we did not realize the back door was opened until someone told us while driving. The truck wasn't dirty but seemed like the transmission was slipping. Location is not an easily accessible location. You can only only turn into from the same side of the street. There is a barrier preventing you from coming from across the street. We initially passed it and had to travel further down each way to get back to it. They marked the gas tank at 7/16 which it was not quite at (it was slightly below the line) then marked it returned at 3/8 which it was above that line and charged for two gallons of gas. 9 miles and charged for two gallons of gas! That has to be the absolute worst mileage ever. 4.5 miles to a gallon. I expected to be charged for 1 full gallon but was extremely surprised and unhappy that I was charged for two! The guy said â€œthey calculate it. I just put the numbers inâ€ Well he clearly put the numbers in wrong to come with two gallons for nine miles. The truck was not left running at any point other than actual driving. We also returned in about an hour vs the 24 hour original rental due to unforeseen circumstances with the move. We let them know before we even picked it up and it was already rented again for after our return before we even left with the truck. The $20 rental jumped to $64 really fastLisa R.
Dependable Brakes and Exhaust
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pittsburgh, PA 15226
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The lockbox was very difficult to open. Recommend getting a lock that is easier to open.Andrew V.
Just a nice independent business man trying to make an honest dollar. Just wanted to add this comment so others can see it and give him the business he deserves.James O.
I understand these staff are not actual U-Haul employees, but they should not have any affiliation with U-Haul at all. They were incredibly rude from the second I pulled into the lot, and I mean that quite literally. I pulled in and a woman who was towing a car began screaming and gesturing at me to move out of the way (even though I had come through an entrance). I moved for her and watched her and she did not even need me to move in the first place; she was just being rude and difficult. Then, when I went to actually get my truck, I had a lot of difficulty finding the keys as the app was telling me to go inside to get them. I was unaware the mechanics held onto the keys so I did not understand it meant to go inside to their shop. I had a wonderful U-Haul rep help me over the phone to try to find the keys. She and I searched the lot for about 10-15 minutes. I got near the mechanic shop at one point during my search, which is when a mechanic came out, dangling the keys in front of me and said â€œAre you looking for these?â€ There had been two mechanics outside the entire time watching me and neither of them had said anything, even though I was trying the codes on the key lock boxes, among other things which clearly indicated I was searching for keys. I have never had any issues driving a U-Haul in the multiple times I've rented, but these interactions were so distressing to me that I did end up damaging the passenger side mirror because I was not fully paying attention and didn't see a branch/pole that was hanging out into the road. These mechanics were truly as unprofessional and mean as could be and I would never recommend this U-Haul location to anyone. This is especially upsetting because I love U-Haul and have always had really good experiences with the company until this point (although, again, these mechanics really aren't connected to U-Haul).. As a side note, one of the tires on the front passenger side was visibly a little low on air when I first picked up the truck.Clio R.
Very easy and efficient drop offALFRED M.