I arrived at 5:30 a.m. to pick up my truck and it was not ready nor with the app allow me to pick up the truck. U-Haul app kept saying there is a equipment missing from the truck therefore I cannot pick it up. After speaking with the representative at Ace Hardware he advised that I have to come back later and get a different truck because the one I ordered the back door will not close. Later that evening when my transaction and moving was complete, I received the receipt via email and identified a $15 charge for insurance that I specifically declined twice. Hopefully when I speak to U-Haul tomorrow morning I will be able to get the $15 reimbursed.ANTHONY W.
Barrys Ace Hardware
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Phoenix, AZ 85021
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- 4.0 Average Customer Rating
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The location couldn't support the issue I had- the broken door on the U-Haul truck and the lights not turning off on the truck. This location SHOULD have been aware of the issue with the door and not have rented this truck. I know it was Sunday but if these locations can not support an issue because of it being Sunday then they shouldn't rent the equipment on that day. It wasn't the location's fault the horrible experience I had with the tech that came to fix the door---which by the way the door wasn't fixed. My family and I did a work around for the door issue since we just had to get done.Anjallia C.
I had trouble returning the truck with the app after hours, (though staff were still on site to help me). Instructions on the key drop box were to "scan the label to get started" and I could not figure out what to scan. I retrieved my rental agreement where there were two different kinds of bar codes. The first one turned out to be for roadside assistance, and the second seemed to be to rent equipment. Then they helped me. These instructions could be clearer.William S.
Everything was perfectRoy M.
Racist Rude DiscriminationAsia A.