Moving Truck Rental in Perrysburg, OH at Perrysburg Self Storage

Faster check in and check out

i SET THIS RENTAL UP BY PHONE AND WHEN MY HUSBAND GOT THERE TO PICK IT UP IT TOOK HIM OVER AN HOUR BECASUE THEY DIDN'T KNOW WHAT THE HELL THEY WHERE DOING. NOT HAPPY

Nowhere to properly drop off the truck after hours. They had a closed gate and it was extremely difficult to park the truck in a small parking lot with no help.

The attendant was rude. I had rented the trailer for 3 days, the rate was correct but the return date was only for 1 day. My husband called me from there to try to straighten it out before renting. She told him I don't want to talk to her. I insisted on talking to her , she was very rude and told me it wasn't her problem it sounds like a uhaul problem, and I needed to take care of it at the end location. She said maybe drop off place wouldn't charge extra but maybe they would but it wasn't her problem, and that I was being rude. I will never go there again.

However,confused with the fuel graph in the phamphet verses in the dash board .when the staff member said evetthing ok.I was charged 15.00 with no explaination

Let's start with the door being locked and having to walk back and forth to another building to find someone to call and get the lady to open the door. Then once inside, I filled everything out on line only to have to go through it all over again in the store. The lady was not very familiar with the system and it took almost 20 minutes to get everything filled out! But it doesn't stop there...I ordered furniture pads only to find out after the fact that they were out and didn't have any. Once I got to the truck there was an empty cigarette container and debris on the passenger seat. Once I cleaned that up, went back to the store to let the know that the gas that was supposed to be at 5/8 of a tank was only 1/2 tank. Not knowing what to do, she had to call some local office and then hand write on my paperwork that it was okay. They were to credit me the pads back since they didn't have any and make sure I was not charged for gas. This whole process took over 30 minutes!!! Once I got my final bill they STILL charged me for the pads. I don't have time to keep dealing with this location and just paid the bill. Last time I rented a truck was from a different location down the street at Goeke. Auto. They were nice, organized and ready to go with no issues. I didn't go back to them because they didn't have a truck available. This current location I will not go back to as they are very disorganized and don't seem to know what they have or if they even have it.

Blonde was exceptional, very helpful

I ordered a 17' truck from your website to be picked up at this Perrysburg location. When I got there, there was no 17' truck to be found. That was when we realized (after looking at my reservation at this location) that I needed to go to another location to pick the truck up. The location that I was supposed to pick it up was 25 miles away, what kind of customer service is this? I understand that some places don't have an on-hand stock of trucks that they always have, I get that. I never received a phone call or voicemail telling me that I needed to go to the other location, which would have cost me an extra $50 in milage (round trip) just to get there from my house. This is the second time something like this has happend, the first time I was picking up a trailer to tow and nobody contacted me that I needed to go 25-30 miles out of my way again to pick it up. Again, where is the customer service? The survey should include a separate grade for the parent company besides the location, because the location had much better service than the parent company. The service at this location was top notch, excellent, they did an awesome job helping me get set. They actually had a 24' truck that I ended up renting for the short move I needed to use it for, which was just luck on my part.

The original pickup location requested was changed to the Perrysburg location, opposite end of town. Then when I went to pickup the trailer I rented in Perrysburg they did not have one of that size that had rented that was functional. They did set me up with another trailer after a bit of gyration.

They went above and beyond to help us find a truck even though it was last minute.