So friendly, I called to extend one day, they took care of it. wonderful service!DAVID H.
Customer Reviews for Perrysburg Self Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.GARY Y.
There was a mix up with the size I ordered but they made it right and gave me a bigger truck for the same price! Excellent customer service in my opinion.ANDREW B.
The location was closed thru the holidays. We had to do a self check out and it took 1/2 hour to get someone in Alabama to help us check out. A truck in Ohio. He was very pleasant and helpful but we had to do this in the freezing cold. Also I had prepaid and wanted furniture pads and there were none.Izzet S.
El cliente no dejó un comentario.Alan L.
El cliente no dejó un comentario.GREGORY D.
Have the ability to easily scan a drivers license for input into the system. That was a major pain.Sharon M.
Nothing they were greatJordan V.
El cliente no dejó un comentario.DEBRA A.
Bigger or better signage indicating the location from Rt 20THOMAS M.
El cliente no dejó un comentario.JEANCARY N.
El cliente no dejó un comentario.Robert C.
They gave me a truck that was on empty with a $30 gas credit to fill it up partially. I came back and had to put extra in to make sure I could do my move. The 2 ladies didn't know how to use the system and had to wait 30 minutes for their manager for a credit that never happened. I left cause no one there knew how to do anything.PAUL L.
El cliente no dejó un comentario.Julia B.
I couldn't get the online check-in and check-out to work but luckily there was someone helpful available to assist me. Overall this was a very good experience.RONALD L L.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.TODD M.
El cliente no dejó un comentario.PHILIP C.
El cliente no dejó un comentario.JODY G.
El cliente no dejó un comentario.Douglas G.
I asked for a 20' truck and received a 26' truck. it worked out fine but kind of a big difference. They also did not have all the furniture pads I requested.Sarah V.
El cliente no dejó un comentario.RYAN R.
Nothing. The location was clean, the staff was knowledgeable and friendly. I will use this location again for my rental needs!Dearrus A.
El cliente no dejó un comentario.Sarah E.
Double check maps before driving around trying to find this place off of the address.maria M.
El cliente no dejó un comentario.BRADLEY R.
Was not my desired pick up location. Did not deal directly with Perrysburg self storage other than on the phone. They were professional and offered a solution to a 9 am pick up time when I originally cheduled a 7 am pick up time from the Alexis road location. This solution was to do everything online. This was a hassle and I was late getting back with it. Not to mention this location was out of my way by a substantial amount. So the included miles in the contract were basically to go get the Uhaul. Also had to wait on hold with corporate on Sunday to get my drop off location arranged as that had changed several times. And to let them know I was dropping the truck off on Sunday not Monday as that had somehow changed on my contract as well and I was charged accordingly. I have used Uhaul every time I have moved in the past. This was the first bad experience. The thing that makes me wonder is it wasn't just one problem, everything seemed to be a hassle. And my charge was a big mystery. The way I see it, the miles from the Perrysburg location to the Toledo Alexis road location should be credited to me, and my charge should only be from Saturday to Sunday.Benjamin C.
Very good service. Thank youALAN B.
El cliente no dejó un comentario.Luke M.
El cliente no dejó un comentario.Courtney C.
Britney was very nice and helpful.Gary P.
El cliente no dejó un comentario.Troy R.
Nothing needs improved. Thank youTimothy W.
El cliente no dejó un comentario.TIMOTHY N.
It's not the location or the service person that ended up needing to assist me that was bad. It was the whole online complicated self check in process that turned into a mess.Gary S.
Customer service was unprofessional and passive aggressive. Need some serious chill pills from the manager and the others.Branden V.
I came to pickup and I had to be somewhere an hour away to pick up an item I was purchasing (which is why I rented the trailer) I called ahead before I got there. When I arrived she told me that she could not get into the system... I waited for 25 minutes while another employee came to help me and was able to get right in within one minute. Long story short I missed my pickup and rented the trailer and drove an hour for no reason. Completely unpleasant experience. Will never return.ANDREW P.
El cliente no dejó un comentario.JOE H.
El cliente no dejó un comentario.Laural S.
we love yhaulBrenda W.
Uhaul truck had to get jumped twice before I even left town. Driver side signal on trailer did not work. Took a long time to load car onto tow dolly due to ice. Had to wait 80 minutes in parking lot with a dog and two cats in the cold because the truck died and the office closed at 1pm...had no access to a bathroom. Miserable experience and I never wanted to use that location in the first place...had set reservation for close to my apartment over a week in advance and was advised there was a system error.Gina S.
Parking lot was a little on the small side but the staff was very friendly. And this has nothing to do with this location but I do not like the 4 day minimum charge, if I bring the u-haul back early I do t feel that I should have to pay for 4 daysPamela B.
El cliente no dejó un comentario.Wei Quan T.
If you order a product at one location DO NOT send them across town to pick up there order. I had to drive 30 miles out of my way to get the car dolly.James R.
El cliente no dejó un comentario.Jessica G.
On pickup we discussed the return time but nothing was said about how to do that since they would be closed by then. It worked out but I think that should be shared.Karen W.
El cliente no dejó un comentario.Staceymarie H.
El cliente no dejó un comentario.Douglas K.
Filed a complaint numerous issues not happy at allAngela C.
Checking in and out using the uhaul website was horrible. Both instances the website locked up halfway thru. It would download the first few pics but then lock up and show an error. Had to call for the after hour drop off and while the representatives were nice and helpful the process took over an hour. If the site was working it would've literally taken 5 mins. Unacceptable. So try not to drop off after hours. It'll make a long day so much longer.Daniel V.
A dollar a mile is a tad much.Considering i can rent a home depot van for 20 dollars an hour.I only rented this one to move my things from one storage unit to another in the same complex.JOHN M.
El cliente no dejó un comentario.Amanda K.
El cliente no dejó un comentario.Glen L.
Overall this worked well for me. Would use this location again as need arises.Craig P.
El cliente no dejó un comentario.KATHELEEN F.
El cliente no dejó un comentario.Yvonne J.
Inside of unit was not clean. Mud everywhereJAMES M. H.
Easy to work with In and out quicklyRobyn M.
This team did a really nice job of being prepared and getting me through the process and on my way in a short amount of time. This has not always been the case with other locations. Maybe want to clarify where to return equipment during off hours when gate to storage trailer area is locked upMichael K.
El cliente no dejó un comentario.Robert K.
No suggestionsERIC J.
My only complaint is I filled up the tank to where I thought 5/8 would be but was stilled charged 10.00 for gas. Maybe just stick to 3/4, 1/2, or 1/4 instead of a measurement the customer can't see.Adranne B.
El cliente no dejó un comentario.Matthew K.
El cliente no dejó un comentario.arthur J.
El cliente no dejó un comentario.Pamela S.
Good, but expensive!Michael D.
El cliente no dejó un comentario.Alain T.
El cliente no dejó un comentario.Vicky F.
El cliente no dejó un comentario.Owen M.
El cliente no dejó un comentario.Fabian M.
Very poor service. Only one employee on site and had no person the hook up the trailer. Employees could not tell me what my body would be if I changed the drop off location.Mark S.
El cliente no dejó un comentario.Carson K.
El cliente no dejó un comentario.William C.
El cliente no dejó un comentario.Barry B.
El cliente no dejó un comentario.LARRY D.
El cliente no dejó un comentario.PHIL G.
El cliente no dejó un comentario.Mustafa A.
The inside was filthy and the roll up door would only go up half way. Not to mention I reserved for 1 days and she did not have it rented that Sunday and informed me That I could bring back Saturday for only one day rental or Sunday of course for 2 day rental. . I dropped off Saturday and she seen it there in the lot but even after my card was billed for 2 days. She States that she couldn't refund me because she states she didn't know how and the other gentlemen she had me call never got back to me. So I Have not been refunded and honestly for as bad as this trailer was and I never got to tell them due to them being closed when I brought bat at 3pm it should have been free! I have rented a lot from UHaul and by far the worst experience.Scott B.
El cliente no dejó un comentario.Derek L.
El cliente no dejó un comentario.DON D.
El cliente no dejó un comentario.DON D.
picking up the truck went well. except the fuel indicator showed 7.8 full and rental slip showed FULL. I should have gone back into store but did not. No one came out to do walk around and check gage. Inside of back of truck was now swept out. I returned 2 hours later. I told the girl that the gas tank was not full when I took the truck and that I fueled up to where it was when I left (took 3.5 gallons. she charged me for 4 more gallons $15) I told her no way did I use 7.5 Gallons in 36 miles driven (4.8 MPG). I think you should keep an eye on this location.richard E.
El cliente no dejó un comentario.Jefferey C.
El cliente no dejó un comentario.ZANE M.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.Rocky O.
El cliente no dejó un comentario.Tiffany D.
El cliente no dejó un comentario.Larry R.
El cliente no dejó un comentario.Michael D.
El cliente no dejó un comentario.Tony D.
El cliente no dejó un comentario.joe B.
Faster check in and check outKimberly S.
i SET THIS RENTAL UP BY PHONE AND WHEN MY HUSBAND GOT THERE TO PICK IT UP IT TOOK HIM OVER AN HOUR BECASUE THEY DIDN'T KNOW WHAT THE HELL THEY WHERE DOING. NOT HAPPYanna H.
Nowhere to properly drop off the truck after hours. They had a closed gate and it was extremely difficult to park the truck in a small parking lot with no help.Mohammad K.
The attendant was rude. I had rented the trailer for 3 days, the rate was correct but the return date was only for 1 day. My husband called me from there to try to straighten it out before renting. She told him I don't want to talk to her. I insisted on talking to her , she was very rude and told me it wasn't her problem it sounds like a uhaul problem, and I needed to take care of it at the end location. She said maybe drop off place wouldn't charge extra but maybe they would but it wasn't her problem, and that I was being rude. I will never go there again.Nancy A.
El cliente no dejó un comentario.Christopher S.
However,confused with the fuel graph in the phamphet verses in the dash board .when the staff member said evetthing ok.I was charged 15.00 with no explainationtila T.
El cliente no dejó un comentario.Kent B.