I was overcharged on my rental. I rented the 15 Ft truck for one day and was charged for 3 days by Rachels Market because the owner was not in on Sunday when I returned the truck to the store and handed the key to the store clerk. I reached out to the location and was told they could not help me. I called U-Haul and the customer service rep indicated it would be taken care of but still have not received my credit.
Keith C
Rachels Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pennsville, NJ 08070
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- 3.0 Average Customer Rating
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Was charged for a dolly. No dolly was on the truck. Even told the cashier that there was no dolly in the said truck. Was then charged $100 for missing equipment. Will never spend money there again.
Jamaal HI rented a 10ft truck from this U-Haul location and unfortunately, the experience was far from satisfactory. From start to finish, there were several concerning aspects that left me uneasy. I made reservation days in advance, including a hand truck, and encountered multiple upsell attempts during the checkout process. Upon arrival, the attendant's unprofessional approach raised immediate red flags. She used a damaged mobile phone to photograph my driver's license and credit card, and then casually mentioned it's a regular practice of hers. Waiting for an unspecified number to retrieve the key further delayed the process. I reluctantly went along with it, fearing it would disrupt my schedule otherwise. There was no walk-around of the vehicle, no mileage check, so I had to document it myself. Upon reaching my destination, I realized the truck was missing a ramp, and both rearview mirrors were in poor condition. Unfortunately, these issues were in line with my past experiences with U-Haul. Returning the truck was no better. The employee responsible for mileage check seemed uninterested and hesitant to check mileage. Even after my insistence, he only complied after a prolonged delay. To my surprise, the store owner attempted to justify the practice of photographing ID and credit cards, dismissing my concerns. This seemed highly unprofessional and a significant breach of privacy. I attempted to explain that my concerns weren't meant as an accusation, but rather a matter of security. I emphasized that this practice is not immune to theft. However, she responded sarcastically, asking if I lock my phone. After I explained the inconvenience this had caused, including having to cancel my credit card, she scoffed and dismissively said, "that's your choice." It was clear that she either lacks awareness or believes others do. It's deeply disappointing that U-Haul permits such lax practices in customer service. The safety and security of personal information should be paramount, and it's disheartening to see these standards disregarded. This experience has left me questioning whether U-Haul takes customer privacy and satisfaction seriously. In summary, my experience at this U-Haul location was marred by unorthodox practices, lack of attention to vehicle condition, and unprofessionalism. I hope this feedback helps improve the overall service quality.
lois Bvery nice location but tight parking
thomas hActually there is nothing that can be improved. This was the easiest and best experience I have ever had. The location was awesome for me, the Customer service was above excellent, and the return process was quick. I could not imagine it getting any better.
James M