This location had absolutely no service in the parking lot. It made online checkin almost impossible. It took us 30 minutes+ to finally find one spot in the parking lot to get service on three different phones. I do not think this location should offer online pickup.Christopher A.
A Kut Above Detail Shop
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Pell City, AL 35128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The return experience was quick, efficient and very professional, we would highly recommend this place of business!Gerri W.
I got over charged over five hundred dollars. I would never use U-Haul again! I am going to tell anyone who ask me about my experience!Thomas L.
Always kind & friendly.HEATHER W.
They had horrid reviews. I was told I didn't need to worry and that if the truck or DOLLY wasn't there that they'd make sure to have one at another location. Guess what? No dolly. And Norman with customer service (called as soon as I realized there was zero dolly) was a jerk without manners. Said to go across town and they'd have one. Didn't wanna call to confirm they were open nor that since I already paid that I wouldn't be charged. Guess what? Second location was closed too. Called and spoke to a sweet girl named Brianna and she was gonna send me to yet ANOTHER location, no thanks. Have u seen fuel prices Uhaul? All because this location did a poor job at getting the equipment ready. I fully get their ratings now. It took me from 1pm-2:30 to realize I wasn't getting what I paid for. And Traffic refused to extend the rental the time it took me to run around town to get equipment I never got. Good job Kit Above smhKatrina V.