Comentarios de los clientes para A Kut Above Detail Shop

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de A Kut Above Detail Shop

Clasificación general:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

RONALD C.
Clasificación:

El cliente no dejó un comentario.

CHARLES B.
Clasificación:

They need to explain how to look for email to explain about copying your license or other emails pertaining to drop off.they weren't informative at all.just took your card handed you key that was it.you were basically on your own

John D.
Clasificación:

Don't leave customers on hold for 20 minutes. Don't disconnect them after someone finally picks up. Fix your website so that the location services works and customers can use your online check in. Oh, and make sure that the drop off location originally scheduled is actually in business

Gary R.
Clasificación:

El cliente no dejó un comentario.

Joseph D.
Clasificación:

Don't perform rentals when your primary business isn't open. I paid money for dollies that I did not receive because your primary business wasn't open. Also, try a lock box with a larger key drop slot - the large keyfob for the van I rented wouldn't fit in it.

RICHARD R.
Clasificación:

El cliente no dejó un comentario.

Carolyn J.
Clasificación:

El cliente no dejó un comentario.

Angela Y.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER W.
Clasificación:

El cliente no dejó un comentario.

TAMMY S.
Clasificación:

El cliente no dejó un comentario.

Hugh C.
Clasificación:

El cliente no dejó un comentario.

James T.
Clasificación:

Truck was not operational when we arrived. Owner got it started but it barely hung on while we had it. Returned in less than 24 hours but charged for two days. Complaint filed today with customer service.

Margaret P.
Clasificación:

Efficient. Organized. Supportive

Joey M.
Clasificación:

We reserved the truck for 6am pickup. My husband got there and was not able to get the truck until after 8am. The code to the get the key did not work and had to wait until the business opened at 8am to get the key. Ended up having to cut the box to get to the key.

Richard S.
Clasificación:

El cliente no dejó un comentario.

CARL W.
Clasificación:

the truck i used needs some front end shaky is starting to come on maybe new tires or hub assembly needs to be replaced but other than that it was good thank you

Allison M.
Clasificación:

El cliente no dejó un comentario.

Trent M.
Clasificación:

El cliente no dejó un comentario.

BELINDA T.
Clasificación:

El cliente no dejó un comentario.

BENJI K.
Clasificación:

El cliente no dejó un comentario.

Wendy S.
Clasificación:

This truck does not rotate, so if you live a distance you have to drive to pick it up and drive to return it. My initial reservation said return locally, but changed after the pickup. I spent two hours driving to and from. My initial quote was just over $90 and they took out almost $140. My move was about 2 miles from my home, most of the mileage was taking the truck back-and-forth. I wouldn't use this particular one again.

VIRGIL F.
Clasificación:

Someone had hauled hay in trailer and there was hay all over the bed of the trailer

BERT B.
Clasificación:

El cliente no dejó un comentario.

Donna R.
Clasificación:

Very professional and care about the customer??????

KELLY T.
Clasificación:

The staff was excellent. The manager actually came out in the rain to help me. He didn't mind either. Thank you guys so much, you're very appreciated ?

ALLEN S.
Clasificación:

El cliente no dejó un comentario.

Rebecca T.
Clasificación:

El cliente no dejó un comentario.

CHASAITY S.
Clasificación:

I had to clean glass out of the back of the trailer to prevent possibly messing up a tire on my new lawn mower. Sweep the trailers out.

KENNETH P.
Clasificación:

I inadvertently came to Cut Above to pick up my rental. The attitude I perceived was "You ain't my problem. I'm not even going to try to help you. You are wasting my time." For example, I was having trouble getting a cell signal, so I couldn't pull up my reservation or call Uhaul direct, but she did not offer to let me use the landline to call Uhaul or offer to call Uhaul for me, to find out what location I needed to go to. I love karma. When I arrived at the correct location, the correct location was closed. I called uhaul.com and they found me a rental at Cut Above. When I arrived back at Cut Above they checked me in and sent me on my way. Had I not had the first experience with them I would have rated them Average. If you are looking for a positive experience when you feel welcome and appreciated, this is not that place, but if just want to rent a clean truck, they with do.

TONEY M.
Clasificación:

El cliente no dejó un comentario.

EDGAR D.
Clasificación:

the AC needs freon

MARVIN M.
Clasificación:

El cliente no dejó un comentario.

Mike S.
Clasificación:

Great on both ends

John W.
Clasificación:

El cliente no dejó un comentario.

JEFFREY B.
Clasificación:

The equipment was clean but the engine had a bad miss luckily I only used for 19 miles so not a real issue. Ms. Molly was very helpful and nice to work with, the only complaint is they closed at 3:00 on Friday and open Saturday from 9:00-12:00. And they don't answer the phone after hours so that you can reserve.

JONATHAN T.
Clasificación:

El cliente no dejó un comentario.

Brenda M.
Clasificación:

El cliente no dejó un comentario.

PATRICK D.
Clasificación:

Owner Manager is rude. If you request an 8:00 pickup you might as well plan on 8:30. She doesn't even show up to work til 8:15!

LE D.
Clasificación:

None. Staff was friendly and did their job. They also observed all protocols for COVID-19 prevention.

Rodney A.
Clasificación:

El cliente no dejó un comentario.

michael B.
Clasificación:

El cliente no dejó un comentario.

Laura S.
Clasificación:

The truck was not clean. It showed it had almost a half a tank until I was actually able to drive away from the stupid humanless process. It was ON EMPTY!!! I had to go next door to the Texaco for gas. The truck does not change gears properly runs horribly. Will not be using your company again

Arlene J.
Clasificación:

Easy location from which to rent...equipment and prices good

Charles S.
Clasificación:

El cliente no dejó un comentario.

Jonathan G.
Clasificación:

El cliente no dejó un comentario.

Raime W.
Clasificación:

El cliente no dejó un comentario.

HERRY R.
Clasificación:

El cliente no dejó un comentario.

BEN P.
Clasificación:

Get a new person to run that location!

Lori B.
Clasificación:

Most of the transaction was with a smart phone. Im old school. I didn't care for that. What if you don't have one.

Paige G.
Clasificación:

El cliente no dejó un comentario.

Haley G.
Clasificación:

El cliente no dejó un comentario.

Jennifer S.
Clasificación:

El cliente no dejó un comentario.

LONNIE M.
Clasificación:

Park Truck in a more convenient location for customer pick up.

Luis T.
Clasificación:

Upon walking up to the door, sign reads one customer at a time (understandable given the current times we are going through, yet 2 customers were already inside). When they left and I entered, literally waited 5/10 minutes as the representative was on a personal phone call with her cell phone and didn't take a second to greet nor excuse herself . During the rental process, the representative did not get up for anything, making me get the ID number off the unit I rented and sent a random person from the back that was yelling and carrying on a profane conversation in the back to take pictures of the unit as the representative sat down at her desk. The gentleman that came outside asked if I needed help picking up the trailer and attaching, I responded that'll be nice of you, half way through, he stated he was tip friendly.... really. Doing the renting process she asked to take a picture of my ID with her personal phone because my carrier wouldn't accept the text link. Didn't feel comfortable with it, but I need to rent the unit.

Joe G.
Clasificación:

We rented a truck and auto transport and given no instructions to how to hook up transport When we returned equipment was sent to several different drop offs being told different information and made us costs extra in gas and mileage

CHRISTIAN G.
Clasificación:

El cliente no dejó un comentario.

Joseph T.
Clasificación:

No problems !

Neil D.
Clasificación:

The office girl was nice and helpful. The men checking the truck in we're rude.

Stephan B.
Clasificación:

El cliente no dejó un comentario.

Trent M.
Clasificación:

El cliente no dejó un comentario.

Stephen F.
Clasificación:

Everything was fast and easy. The lady assisting me was knowledgeable and friendly. I see no need for change.

Mark W.
Clasificación:

El cliente no dejó un comentario.

Toney D.
Clasificación:

El cliente no dejó un comentario.

Lewis W.
Clasificación:

El cliente no dejó un comentario.

Jo Ann J.
Clasificación:

The company is very good to everyone

Debbie F.
Clasificación:

The owner was so friendly and made the rental so easy. We enjoyed working with her.

James G.
Clasificación:

El cliente no dejó un comentario.

David T.
Clasificación:

El cliente no dejó un comentario.

angela P.
Clasificación:

El cliente no dejó un comentario.

Brenna R.
Clasificación:

El cliente no dejó un comentario.

Benjamin V.
Clasificación:

location closes too early.

Anothony A.
Clasificación:

Call me. 205 222 8384

Michael M.
Clasificación:

Excellent job! ??

Valerie S.
Clasificación:

El cliente no dejó un comentario.

Mark W.
Clasificación:

El cliente no dejó un comentario.

Daniel N.
Clasificación:

El cliente no dejó un comentario.

Thomas T.
Clasificación:

El cliente no dejó un comentario.

Gail M.
Clasificación:

Easy dropoff

Ronald R.
Clasificación:

El cliente no dejó un comentario.

Harold F.
Clasificación:

You keep giving out my email address in spite of my asking you to stop doing it (3 tones I've reported it).

Mark Jerome B.
Clasificación:

Thanks and Have a very Merry Christmas

Cassaundra R.
Clasificación:

El cliente no dejó un comentario.

Cindy V.
Clasificación:

The truck was fine the service was not. I was told that there was not a truck available at that location and was told to pick up 20 miles away. When I got to the new location, they were closed for pick up on Sunday. I called and was told to pick up at the original location. I was 2 hours picking up whereas it would have been only a 45 minute pick up. The website is confusing and hard to understand. Probably won't ever use Uhaul again.

Ryan S.
Clasificación:

Poor management for customer service cared more about making their money and their bonuses

Billy B.
Clasificación:

Process of checking in and out is very cumbersome and time consuming.

hugh C.
Clasificación:

El cliente no dejó un comentario.

Jennifer G.
Clasificación:

El cliente no dejó un comentario.

Martha W.
Clasificación:

The lady was very friendly when I dropped off the U-Haul I asked about a refund and told her about the difficulties with the truck and on the refund she says I'm sorry there is no refund even though I turned in the truck three days early I don't think that's fair that you actually charge everybody for days even if they only use it one day I'm sorry you need to change your policies and give me a refund

nancy W.
Clasificación:

Location I was to return trailer to was not open. Waited 45 min ,called no response. Took trailer to above location. Person there reluctantly took trailer. Entire rental was not good experience. Not the fault of the facility that did accept the return.

Jesse R.
Clasificación:

Tell the customer where to find the truck number. Maybe most people know to look at the top right side, but we didn't. Had to go back in and ask where to find it. Overall we were pleased with the truck and the service.

Robert C.
Clasificación:

El cliente no dejó un comentario.

MARGARET P.
Clasificación:

El cliente no dejó un comentario.

Justin C.
Clasificación:

The lady at the front desk is very friendly and explains things in a sense that makes you understand what you're getting. Possibly a bigger lot with more options on vehicles would be sensible, but other than that the experience was great.

Amylia P.
Clasificación:

The location we picked up had no signal. It took almost an hour for us to get the Mobil pick up done. Then we got there about 10 minutes early and when ever we did have 1 bar of signal the app told us our account was under review. I called and was trying to get the vehicle and find out what's going on and I got transferred back and forth 10 times. Nobody could help me. Not only that but I selected a location in Leeds that said what I needed was available which was very close to me. The next day my location changed to somewhere 30 minutes away from me. That made me have to pay more for this. I have a screen shot on my phone proving the location was available. I did live chat that day and the person on the chat told me that that different location was like a corporate office that they call me a day before to get the right location squared. So the next day arrives and I haven't gotten a call yet so I decide to call. Nope my location is 30 minutes away where I didn't want it and comes to find out the one I wanted wasn't even in business. So why would y'all let me select a location that's not even open? Driving 30 minutes away verse 10 minutes away makes us have to pay more and is extremely irritating. I will never use U-Haul again and have definitely alerted my friends and family to get my message out about this.

Kim E.
Clasificación:

The lady at the front desk was amazing. Very sweet and nice.

Wanda K.
Clasificación:

Molly and staff were very helpful. Worked with us on many levels.

Brandice W.
Clasificación:

El cliente no dejó un comentario.

Tom J.
Clasificación:

El cliente no dejó un comentario.

john W.
Clasificación:

Over three rentals in a couple of weeks only place I had to unhook and move equipment while person sat behind the desk.

Donald S.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

Volver
arriba