I have rented from this location before; hopefully, I will not have to rent from them again. The Customer Service was average; they are knowledgeable, but not friendly or helpful. When our issue/situation was brought to the attention of the General Manager, he seemed uninterested, dismissive and more concerned about how a discount would reflect on his business. In the last year, we have spent several hundred dollars with that location for rental of trucks & supplies. We were very disappointed with the overall experience with them and just the unfriendly attitudes.ANDREW JAMES T.
Moving Truck Rental in Pasco, WA at U-Haul Storage of Pasco
Pasco, WA 99301
(W Of Hwy 395)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de RV
- Almacenamiento de vehículos
Alquileres locales para mudanzas de ida o en la ciudad en Pasco, WA 99301
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
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This location is the worst I have encountered when getting a UHaul rental. As an acutal UHaul location, I would have expected more. They did not have enough people to handle the customer load, I could not pick up my rental at the time on the reservation because after waiting in line for over 20 minutes, I had to leave for an appointment across town. When I returned, I had to wait another 20 minutes before I got to the counter and was able to get my rental 90 minutes late. When I returned it, again, there was a long wait time, I was told to take the trailer around back, after backing it into a position I was told I had to move it (I don't know why I had to move it) and I did. Then the worker out there left after dropping another customers trailer so I dropped mine and went out front. I told the worker I dropped the trailer, they asked if the other worker checked it out, I told them no that they left so I dropped it, then the worker had to do it afterwards. I will not go through this location again and I will not recommend this location to anyone else.LAUREN E.
The general manager who helped me was super rude. I went in trying to ask for help with my online check in and he was condescending and disrespectful. He was impatient and made me feel like I was wasting his time. I'm not usually one to complain but this experience was one of the worst customer service experiences I have ever had. I will be finding a different uhaul store the next time I need a service like this. 0/10 stars!!ALVARO C.
All was done efficiently and quickly.PHILIP B.
Good team and efficient! Thanks!Janine L.
Truck was in poor condition, I was charged for gas despite leaving more gas in the truck that when I received it. Mobile check in did not work as promised.Jason L.
Friendlier service, and knowledgeable staffJEREMY P.
The manager here was out Standing and went way beyond what he needed to helping us ! I can't say enough about my experience here !SVEN D.
We dropped off the car dolly before they opened so we had to use the online drop off. It was a little confusing as to where the "scan your location" spot was. Better signage might help.Sarah M.
the truck needed to be out of service, re ; it needed repairs.LARRY H.
Make sure the cargo area in the back is swept out???DONALD B.
The service counter guy appeared hung over and the 20 foot truck we rented only had a3/4 tank of gas when I picked it up.MICHAEL C.
I was extremely impressed with this location. When I walked in, an employee was mopping the floor and it looked and smelled very clean. The manager was very easy to work with and everything was very clear about the rental price. I will definitely use them again.Kirt S.
We were unable to verfify where we could pick up the equipment we needed until the day before. If equipment had been unavailable in our area, it would have been too late to make other arangements. I suggest finding a way to verify that sooner?Shannon C.
Great staff, pleasant and knowledgeable. Ive rented here again, already.Richard J.
The people were busy and didn't have time to check me in and told me to leave the keys in the truck and they'd check it in later. But they didn't and I had to call 3 times over the course of 3 days before someone would go check it in.Curtis F.
When I got there with my already paid in advance rental the staff seemed disorganized and ill prepared to receive me. Most importantly they let me leave without the equipment (dolly and hand truck) I had paid for. The gentleman who assisted me to hook up was very kind but they let me leave with the trailer door open and without my equipment and no lighting hookup check.CARLEEN C.
Keep up the good work.DUSTIN O.
Helped by store manager (Jose), appreciated his flexibility and willingness to get me the contract I needed (extra miles and time) for an out-of-state move. We patronize this location (Court St., Pasco) regularly for trailer rentals, they are always great to work with.CRAIG S.
More customer parking.tyler C.
Never was asked if everything went well, almost just felt like he just wanted me out of the way. Again, I rent a lot from your company, again it might be the last.Vance E.
I had to dig my uhaul out of a foot of snow and scrape it off the windshield. When I returned the uhaul the lady at front desk said I was good to go, then the next morning a man called from uhaul asking when I'd return the truck! I returned it 16 hours before.Angela M.
I don't have any problem with the trailer Fast service, I will recommend to my friendsJESUS P.
The initial person who helped us Jason was vey rude and very unprofessional in person and over the phone. When we checked in the truck online when we had to compare it to the truck we received was totally different, the truck in the picture was almost brand new and the truck we received was all dinged up. Was in horrible condition and when I tried to upload the pictures the system stopped working. I took pictures of the truck just so I can have proof how messed up it was. We will never go with this uhaul again, even though it's the closes I rather go to a different one. Also it wouldn't allow us to check in online cause the truck wasn't ready, we reserved it a week ago and made a miner change the day before. Horrible experience, we wouldn't recommend this uhaul store to anyone.Pranay N.
Another great uhaul location. Fast and helpful.James S.