The truck was mostly clean and we returned it as we found it but it could use some vacuuming inside to prevent the cargo from getting dirty. Greg at Overstock was very friendly and helpful. We had our original reservation at another location and the van was not available to us at the very last minute. The owner at that location (Exxon, Glen Rock) was very helpful to find us other options but the last minute change was inconvenient. These rental locations are not dedicated UHaul dealers. They have other business that they are attending to and I can see how that can easily lead to miscommunication and mistakes.
LYNN C
Overstock Appliances
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Paramus, NJ 07652
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Customer Reviews
- 3.0 Average Customer Rating
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My pickup was scheduled for 9:00 a.m. Got to this location and found out they don't open until 10:00 a.m. Employee didn't arrive until 10:15 a.m. So I wasted over an hour of my day just waiting to get my U-Haul.
MELANIE MIt opened at 10am and that's when our appointment was scheduled. They were 15/20 min late. Also the truck had no gas left. We had to change our priority to filling that up.
Kristin HEasy and fast
Adam ETruck Had 154K Miles on it, felt borderline unsafe, extremly noisy , smelt like exhaust fumes were coming into the cab. Lockbox at the pickup/dropoff location was not illuminated at night which made it difficult to work lock. App on Iphone was unusable. worst app I have ever used.
MICHAEL M