Equipment was good, service was poor. Location was in an unrelated public storage facility called StorQuest, difficult to find with no signage indicating UHaul and I didn't have internet access to look for directions so went to the main office on Ramon and waited in a long, slow-moving line to be told they couldn't help me find the location to pick up the truck. They didn't even tell me it was hiding at a StorQuest. No one at the 1-800 number could provide directions or tell me to look for StorQuest either. It took 3 hours to complete the rental process. I did not get a copy of the contract and did not know there was a $30 "gas service fee" on top of the gas charge. The truck was driven only 19 miles for which $57.90 (over $3 per mile) was charged for gas! There should have been 2 gals.of gas used based on UHaul's estimate and the ideal driving conditions (small load, completely flat roads, lite traffic/very little stop and go, good weather, etc.) I was charged for 4 gals. The whole check in/out process appears to be designed to facilitate padding everything in UHaul's favor at the customer's expense: No copy of the contract provided when the truck is checked out, and no invoice provided when it is checked back in. You have to leave the key and wait to receive the invoice by email after you have left the office. I could not recommend this service to my worst enemy let alone a friend.arthur H.
Storquest Palm Springs
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Palm Springs, CA 92262
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The building is not marked â€˜uhaul' and had an out to lunch sign on the door. I rang the bell several times thinking the Stor Quest might be the Uhaul location. When someone came to the door she said we're at lunch and didn't want to help me. I said I didn't know where to leave truck, etc. she took the keys and I told her I'd just put gas in to the 3/4 mark. When I got the receipt it said she charged me for 5 gallons. This is why didn't want to just drop my keys off.CLAY V.
Dottie is a really good rental agent - friendly and very capable and helpfulSASHA M.
It was very simple and the gentleman helping us was knowledgeable and kind.frank W.
make it possible to change drop off locations on the website, I called the district office and they were wonderful but should be able to do it on the app or web thanksaj B.