I dont know if this person made a mistake when entering the dropoff location. I told him Elite storage this afternoon I got a call from the detail shop saying I was supposed to drop truck off there and getting charged 5 hr late fee, as my phone service is messed up I actually drove to where I dropped the truck off. The guy there was understanding i was pretty upset by the rudeness of your rep at the detail shop and unfortunately your rel at Elite storage got the worst of it I do hope you discus with the people at the detail shop the correct way to handle customers. If it were not for your rep at Elite I would never use Uhaul again. I will never rent anything from the detail shop so I hope I would be able to at Elite.
Albert E.
Lambtons Auto Service
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Oak Lawn, IL 60453
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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I was overcharged and charged a late payment even though I gave my credit card information at the time of rental. I then contested the charges and have never heard back from anyone. Please email me back concerning this rental. I am very disappointed in the charges even though the rental location person was very nice.
Timothy S.I could not improve the service I got at this location. The representative was friendly and very helpful! I plan to use this location in the future!
Terrence K.Customer service person is so nice. Very informative and helpful.
Alex A.Attendant was very pleasant and helpful
Betsy W.