Was surprised the drop off location was open on Sunday. Thought I would have to use the U-Haul app but was instead met by Ace hardware rep who took care of the return.Martin M.
Moving Truck Rental in North Olmsted, OH at North Olmsted Ace Hardware
(Distribuidor de U-Haul del vecindario)
North Olmsted, OH 44070
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 6 p. m.
- Dom.: 11 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en North Olmsted, OH 44070
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Servicios adicionales en esta ubicación
Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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Takes like 30 minutes to get a truck not including the very long wait in the lineâ€”very outdated system. Most uHaul locations didn't even have trucks/vans available w/o reservationâ€¦ so we waited in line for no reason. We are renting trucks here, not opening a bank account. Slide my ID, I'll sign some papers, and give me the keysâ€¦ should take 2 minutes. We have 1 main job, which is renting trucks, unless uHaul corporate is satisfied with their revenues, there should be trucks when people want them. I know they're not cheap and there's logistical challenges; but the business is renting trucksâ€¦ so no customer should be turned away or made to wait an hour to walk-in and get one. The return of the truck was easy, and quickâ€¦ not even 3 minutes in total. That's how picking it up should beâ€¦ as close to that experience as possible. I'm available to come in and fix all this, $350k a yr is my rate ;)michael R.
I asked for pads and did not find out until I was there, that they are not provided. I also received truck with 1/4 gas left. This is NOT how a person should expect their experience to start. Not a fan of U-HaulStacy D.
I had to wait over an hour to get the rental, because the guy at the desk was having issues checking me in. I call customer while he was trying to check me in and they were not help. I finally got the rental after an hour, to find that the rubber on the door was falling off. For 700+ Miles I had to deal with that. On top of that the truck had trash in it from the previous renter.Qusam A.
Double check the truck before the next customer. We found a syringe in the door of truck. Not a good thing to find during Covid.Brooke S.
Super easy check out. Friendly staff.Jessica F.
The truck died after i parked it in the parking lot in front of my apartment. I tried to start the truck again and it won't start. I called the road side assistant and they dispatched a mechanic to take a look at it and it took 2 hours to get the mechanic on-site. After troubleshooting the issue, it turned out the truck can't be fixed and it needs to be towed. I asked the customer service about an alternative and they advised that i have to wait till the next business day to go to a location and pick up the truck myself, which i saw it is insulting and not appreciating the customers time and commitments. I had to move my stiff that day and U-Haul didn't bother to work with me. I asked for a refund and have them pick up the broken truck and they did after wasting another hour over the phone talking to the customer service.Omar E.
Make sure all equipment is in the truck. I was missing a dolly.William S.
I filled the gas tank to the line that was requested before dropping off the truck (which was more gas than what came in the truck to begin with, by the way), the station was 1/4 mi from the drop. But when I got my receipt, they charged me for 2 more gallons of gas. I thought that was pretty lame.ADAM F.
everything was fast & easyJASON W.
Big thank to Bob for handling this last minute for me. We got a call that a playground/swing set we ordered came in, but that they weren't going to be able to deliver it for another month. Now I can put this thing together and my kids will get a few more weeks of use out of it.Ian A.
POORING RAIN. Taking photos and then the drop box was at the front of the building. The text said to take the "KEYS" and place them in the drop box. Got to the drop box and seen a spot for the contract. Had to go back to the rear of the lot, unlock the truck and go to the drop box again in the rain.Kenneth S.
There was a piece of body panel sort of hanging, I used a zip tie to make sure it didn't fall off. It was also a bit leaky and I'm glad I didn't pull onto my new driveway with it.Scott B.
Robert was great and did what he could to make things right after UHaul messed up the pick up process.Jordan B.
Friendly staff. Easy process.pete M.
It was a great experience.pat C.
I was in and out of ACE Hardware in no time. The vehicle was ready upon arrival. The drop off was also very quick.Don P.
I am very happy with the service I received here!! Thank you for your help!!!melony B.
I don't really understand why the online process for pickup was so lengthy. I did everything on the phone I needed, and it still took over 20 minutes inside the store to get the key to the truck. Fortunately moving is a long process and a little extra time is not that big of a deal, but I did have about 10 people standing around my house waiting for me to come back with the truck. Not sure if this process can get rid of the redundancies and streamline it to get you rolling faster, but it would be helpful.Alex W.
Thank you for being a convenient location that was able to help me on such short notice. I was able to leave an abusive situation from my wife in a quick and timely manner thanks to the convenience and discretion of the staff.CHARLES B.
Had a reservation for 12:00. But my truck was not available untill 12:45. This caused problems for the move for all people I had helping and no one at Ace hardware offered any discount or help with this disadvantage . The back of truck was slightly dirty with some mud. Never Again!! Poor Service!!!!!!!Norman S.
Very slow costumer service and i had to drive it around to the front for them to sweep it out. When we got on the road we realized there was no wiper blades.DONNA P.
I ordered and was charged for two dollies that I did not receive. I also had to wait almost an hour to get my truck because the person ahead of me was delayed.Britney M.
Everyone I worked with to get a truck rented to returning it was greatJeanne M.
The man who checked me in called and said the truck I reserved wasn't available. I had to take a smaller one. We requested moving pads and he told me they didn't have them when I arrived. He kept removing his mask from his nose/mouth during our interaction. The truck I got was old, and the windows were hard to open and close.Carol F.