The agent wouldn't let me stay to check in the truck said I would get an email and if there were any changes he would call me. Well he charged me for more gas when I gased it up to past the 3/4 mark which is more than the truck when I picked up the truck. Very disappointed in being charged $17.12 for more gas when that was a little more than when I picked it up. The agent said he had no notice from Uhaul about the truck coming in at all. He wasn't very pleasant and seemed he was inconvenienced about that so he called Uhaul to get the info he needed to check in the truck. So because he wouldn't check me in while I was present I had no choice but to leave. But when I got the email it made me very dissatisfied with the service I got from Uhaul. Very unhappy with the charge for gas. Theta WarrickTheta W.
Moving Truck Rental in North Bend, WA at Cascade Heated Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en North Bend, WA 98045
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 Average Customer Rating
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It was quick, easy, and less than a mile from my home! Very convenient!DEAN B.
Brian was very helpful.SUSAN B.
Your after hours drop off via internet is a joke. I could not access my account to reset my password then enter code, it required two computers. Not everyone is tech savvy. There needs to be another option, ie, traditional paperwork as well. Apparently I have been charged double for the service because of this glitch, even though I called the site and the company to ket them know truck was returned. I want my bill adjusted to reflect the charges I was quoted. This is by. Very disappointed ðŸ˜ž. The actual girl who checked me in was very nice, it is your after hours return process that is poor. Give customers an option other than internet. Ridiculous!!!MAUREEN ELLEN K.
Check in app location doesn't work, even after following help instructions and changing in the settings. Van was muddy on one side and looked like it hadn't been cleaned in a while.DAVID PAUL T.
Uhaul transmission went out while on I-5 during rush hour. Had to return truck without finishing move but after hours at storage facility. Uhaul refused to refund any rental charges AND CHARGED ME FOR THE GAS I COULDN'T REFUEL BECAUSE TRANSMISSION WAS OUT! Incredible-NEVER RENT FROM UHAUL!!TERESA B.
Check in was fast and easy, trucked looked clean and ready at quick walk around. As I pulled out on the road there was a huge crash in the back when we got home we found the appliance dolly was not attached and fell. We also found dirty used face Masks in the doors so clearly the truck had not actually been cleaned!!! With short back to back renting windows that is really putting people at risk during Covid when your website claims to clean trucks between use.GRETCHEN F.
I'll be backJERALD DAN V.
The online return process has far to many steps in the process. Rather than submitting 10 pictures give an outline of what you want and need to see and have the customer take a 30 second video. This will speed things up and get the customers happy especially in today's society where time is always of the essence.JESSE DEAN LEWEL C.
I read on the website that UHUAL trucks came equipped with tow hitch and tow ball . The truck did not have either. I had to go buy it from home depotJohn T.
I reserved a 15 foot truck and was told that North Bend rented it out the day before so my only option was a 10 foot truck. Not enough space for what I had to move. To add insult to injury they had the tank at 1/8 with the gas light on. They said they would credit me $23, but when I dropped the truck off the following day there was so note of my credit. Also, because I did not receive the truck I reserved, I had to make an extra trip costing me an extra $50. It's absolutely unacceptable to rent out a truck that I already reserved to someone else and then charge me more because of their lack of ethics. I will never use a Uhaul again, and don't worry I will tell everyone how horrible your business model is.Miguel A.
thank you for the smooth and efficient serviceBoris H.
The attendant was rude. The cab had mud all over the floor mats. Had a 4 hour rental didn't get it off the lot until 30minutes had passed. It was actually more like a 3 1/2 hour rental.Charles W.
The truck was not washed on the outside, really dirty. In the storage area of the truck, it was not swept. Very dirty.BARBARA V.
In reviewing my receipt, I wasn't aware of the $14.00 SafeMove insurance (?) charge, which I would have opted to not accept. I wasn't moving - I was hauling stuff to the dump, so there was no need for insurance.Tom H.
Very friendly!Patrick T.
Extremely rude receptionist. No courtesy of "Hello- how can I help you?" or "Thank you" after the transaction. When I entered the office - she asked me rudely to close the door behind "as there was cooling in the office". Did not answer basic questions on daily rate and insurance coverage. Will not recommend this location!Hamad R.
Quick processing, knowledgeable & friendly staff, easy return.Ziggy Z.
Grumpy customer service representative at front desk was unpleasant to deal with.Mark S.
The employee was friendly and seemed knowledgeable regarding the van rental.Kristine E.
Very professional. Great experience.Sabine D.
I was very pleased with the service, everything was perfect.Michael H.
Shannon and Melinda at Cascade Storage were awesome. We will be back for sure! JakeJake C.
Amazing customer service!David W.
Better truck, front suspension needed work.Alexander O.