Comentarios del cliente para Cascade Heated Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cascade Heated Storage

Grado total:

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Christina W. en

Grado:

El cliente no dejó un comentario.

TERRY D. en

Grado:

wash your vans, vacuum the interior!!

Gary M. en

Grado:

El cliente no dejó un comentario.

Paul Y. en

Grado:

El cliente no dejó un comentario.

Shawn H. en

Grado:

El cliente no dejó un comentario.

TERRY D. en

Grado:

Great Staff!!!

Ellen M. en

Grado:

My husband and I both smelled vomit in the seating compartment after driving the truck for a short time. We could not see any. We mentioned it to the man at the counter when we returned the truck and hopefully he can track down the source.

Brenda J. en

Grado:

El cliente no dejó un comentario.

Noah H. en

Grado:

Shannon was extremely helpful and very friendly!

Colin C. en

Grado:

El cliente no dejó un comentario.

Terry L. en

Grado:

Truck needs brake job. I almost had an accident when the truck would not stop and pulled to the side. Customer service, however, is outstanding, with me renting a storage unit that is clean, well lit, and convenient. I recommend the storage, not the rental truck.

Abner D. en

Grado:

El cliente no dejó un comentario.

Luis O. en

Grado:

Kind, curious and thorough. Made it an easy first time experience.

Patty M. en

Grado:

I would have like to pick up truck earlier but it worked out. Thank you for very seamless and also friendly professional staff

Doris S. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Excellent Experience. Very professional and accommodating.

Bruce S. en

Grado:

Let's be honest, $19.95 a day isn't accurate, and it's misleading. It's not possible to get it for that price. So I would call it 'not honest'.

Harold W. en

Grado:

This location is not equipped for 24/7 pickup! The front desk employee explained to us that if she had not been there/if it had not been staffed hours (which I'm surprised there was someone there because it was Labor Day), we would have had NO option to pick up the truck. They do not have the box where keys can be picked up-- only a box for keys to be dropped up. My app also did not give me a "pick up" option ever. You need to remove this site from your 24/7 option immediately-- this could have been a very bad situation.

Cheris P. en

Grado:

Excellent experience ... great staff at facility rented from!

Anthony S. en

Grado:

Told u-haul rep about the truck I wanted along with the insurance I needed. The rep was quick to fulfill all the requests. Everything went fairly smooth. I even got a free box cutter. Quick and smooth without problems.

Catherine F. en

Grado:

I had a fiasco with renting and am still working with uhaul to get it made right- first location didn’t open when advertised (was still not open 2 hours later), went to this location to get a truck, was told they didn’t have any. Called “traffic” who said they did, however location did not answer phones or have anyone in office when We tried contacting them. Finally, 1.5 hours after initial contact (2 hours after scheduled pick up time) they returned to office and found me a truck. Truck was smaller than my reservation causing me to have to do two loads, doubling my mileage charge. This was particularly frustrated as I was paying two men to do nothing during the entire ordeal.

Austin W. en

Grado:

When we reserved the truck online we requested 24 hour pick up and to pick up truck at 9:00. But when truck was confirmed we were not informed the location was not a 24 location and told to pick it up at 10:00am. When we called the location we were informed the truck was not going to be available until 11:00am. So even though I paid to have the truck at 9:00am and confirmation said 10:00am we were not able to pick up the truck until 11:00 which delayed our move. Seemed to be lack of coordination between Uhaul and the Storage facility.

Peter N. en

Grado:

El cliente no dejó un comentario.

Gary M. en

Grado:

Used the key drop box.

Sergei B. en

Grado:

The attendant was not at the location for pickup and put is back on our schedule for loading. Many dings on truck on which we had attendent take pics of. The size of the bed was smaller due to loft overhead, the blankets and handtruck took up cubic feet, no gas in truck and check engine light came on and we had to park truck before our destination. Attendant at drop off said that truck should only be a local truck and not for long distant. Not a good experience with Uhaul.

Jack W. en

Grado:

Parking was horrible. Very limited spots available.

Michael L. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

El cliente no dejó un comentario.

LARRY M. en

Grado:

I filled the gas tank back up to the previous level (5/8 tank) before returning and still got charged for additional fuel.

Gary M. en

Grado:

El cliente no dejó un comentario.

Tom H. en

Grado:

El cliente no dejó un comentario.

Fiona T. en

Grado:

Customer service was excellent!

Michael H. en

Grado:

Truck was dirty and smelled strongly of cigarette or cigar smoke and driving it was very unpleasant. Mileage rate is excessive compared to Home Depot truck. Paid nearly 80.00 plus 14.00 in fuel to simply pick up a few large Home Depot items. Home depot truck is half the price. Staff was friendly, but this is too expensive to use.

Craig G. en

Grado:

The manager was awesome. She provided great support and service

David B. en

Grado:

Nice vehicle; good customer service. WIll use again

Mike L. en

Grado:

El cliente no dejó un comentario.

JEFF M. en

Grado:

El cliente no dejó un comentario.

Boris H. en

Grado:

I appreciate helpful and prompt service. I appreciate that recieving manager did not punish me for truck's rear being covered in sediment. We were moving from Sammamish to North Bend and there would be no way for us to soil that truck like that. I will definitely recommend the North Bend location.

LINDA G. en

Grado:

Shannon is a very helpful and knowledgeable person! She provides great service every time.

Nancy W. en

Grado:

It was quick & easy. All in all another good experience from Uhaul!

GREG S. en

Grado:

El cliente no dejó un comentario.

TERRY D. en

Grado:

Great job as always!!! If all your locations had people like this location you would have an amazing company!

Pierre C. en

Grado:

El cliente no dejó un comentario.

Brett H. en

Grado:

El cliente no dejó un comentario.

Louise T. en

Grado:

Very personable. Love the staff.

Antonio R. en

Grado:

Van smelled of cigarette smoke.

Tom H. en

Grado:

El cliente no dejó un comentario.

Bonnie J. en

Grado:

As always here, service was great. Julia was very helpful.

TERRY D. en

Grado:

I have rented from U-Haul a number of times and the service has been fair at best! I have always felt most of your employees do just enough to keep their jobs! This location is the exception, professional, knowable and customer is over the top! I will always use this location for all my future truck needs! Could not be more pleased!

Michael B. en

Grado:

El cliente no dejó un comentario.

Susan B. en

Grado:

El cliente no dejó un comentario.

Krystal D. en

Grado:

Customer service was above and beyond!!! Shannon is AMAZING!

CHRISTOPHER C. en

Grado:

El cliente no dejó un comentario.

Kathleen B. en

Grado:

Everything was great.

Ben S. en

Grado:

El cliente no dejó un comentario.

Steven M. en

Grado:

El cliente no dejó un comentario.

Kathleen G. en

Grado:

SO thankful this location manager allowed the drop off of the 20' truck even though there lot is not equipped for larger vehicles.

Ben H. en

Grado:

Nothing to comment on. Shannon was a pleasure to deal with.

Wayne L. en

Grado:

They were very pleasant and helpful on a very busy weekend. Excellent experience.

Mark A. en

Grado:

El cliente no dejó un comentario.

Jonathan M. en

Grado:

Everything went great

Andrea C. en

Grado:

The customer service reps at both locations were very nice and helpful!

Rich B. en

Grado:

El cliente no dejó un comentario.

deborah B. en

Grado:

El cliente no dejó un comentario.

Louw G. en

Grado:

El cliente no dejó un comentario.

Scott K. en

Grado:

Friendly fun service, thanks!

JASON S. en

Grado:

The woman that helped us was very engaging, and helpful. She treated us well, and was flexible. We would definitely recommend this location to another person.

Steve S. en

Grado:

El cliente no dejó un comentario.

louise T. en

Grado:

She was very speedy and on the spot. She came out to greet us.

Shiela H. en

Grado:

El cliente no dejó un comentario.

William B. en

Grado:

El cliente no dejó un comentario.

Michael F. en

Grado:

El cliente no dejó un comentario.

Chad S. en

Grado:

El cliente no dejó un comentario.

Carole H. en

Grado:

El cliente no dejó un comentario.

Dawn F. en

Grado:

El cliente no dejó un comentario.

Mickey F. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

Helpful staff.

Ray J. en

Grado:

El cliente no dejó un comentario.

Diane L. en

Grado:

Shannon is the BEST! Customer Service was awesome! It felt like I was renting from a friend.

Kevin S. en

Grado:

Nothing. How can you improve on excellent customer service?

Kevin C. en

Grado:

El cliente no dejó un comentario.

Dan W. en

Grado:

El cliente no dejó un comentario.

Antonio R. en

Grado:

El cliente no dejó un comentario.

Matthew T. en

Grado:

El cliente no dejó un comentario.

TJ A. en

Grado:

5 star experience! Great, knowledgeable and professional staff.

Antonio R. en

Grado:

El cliente no dejó un comentario.

en

Grado:

I forgot 2 plastic bags heavy duty for fitting furniture in i was going to keep when i moved furniture they were rather large for moving furniture instead of calling me and having me pick it up the lady charged me a 25.00 cleaning fee i have three i was missing two i have a really big one i couldnt find my smaller ones i thought i left them out side my apartment entrance and someone swiped them i paid 12 dollars for the small ones and 20.00 for the large one i am upset and frustrated a simple phone call could have solved this i am now losing 50 dollars because of this i will never use U-haul again from now on i will just rent a truck from enterprise car rentals they call you when u leave something in one of their vehicles

Judy H. en

Grado:

The entire process of making reservation and returning are very smooth. People in the office are friendly and helpful. It's a pleasure to deal with them.

David N. en

Grado:

El cliente no dejó un comentario.

Gary S. en

Grado:

El cliente no dejó un comentario.

Vicki R. en

Grado:

El cliente no dejó un comentario.

KAROLYN P. en

Grado:

I was treated great. Haven't seen my final bill but all in all except for backup light going out the people were great the truck good Strong engine . I might suggest installing LED backup lights and mirror on upper rear edge also for backing up purposes

Gary M. en

Grado:

El cliente no dejó un comentario.

Stephan H. en

Grado:

El cliente no dejó un comentario.

MATTHEW R. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

El cliente no dejó un comentario.

GLENN P. en

Grado:

Some debris in the pickup bed, but otherwise spotless. Customer service was prompt and friendly.

Dave S. en

Grado:

El cliente no dejó un comentario.

Richard A. en

Grado:

El cliente no dejó un comentario.

MONTE L. en

Grado:

Rear light in cargo was out but didn't affect us