James and Richard are great examples of knowing their job. Very kind and professional. Many Thanks.
ROBERT W.
StorCal Self Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Newbury Park, CA 91320
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Otros servicios de U-Haul
Comentarios de clientes
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Cargo van I reserved over a week prior was not available. Staff notified me by calling me only 30 minutes prior to my pickup time. Told me I had to drive to another location for the vehicle I needed, which was 10 miles out of the way from the direction we were going. The only other option they gave me was to get a pickup truck instead of the cargo van which is what we reserved. We needed the larger enclosed vehicle so declined the pickup truck and was forced to drive to the alternate pickup location for the cargo van we needed. When we got to the new pickup location, their internet was down and the employee told me there was nothing he could do to rent the vehicle to us. We had to get the original location on the phone and have them check us in over the phone and online through our cell phones. All of this delayed our pickup that morning and also delayed our arrival to our destination by over one hour. The employee at the original location offered me a partial refund for the cost of the rental, but only after I expressed how displeased I was with the situation. Can improve customer service by having employees notify customers the day before if their reserved vehicle will not be available, so that other arrangements can be made beforehand, rather than scrambling to figure it out at the last minute. Also, the company should cover the cost of mileage to another location if they are forcing the customer to drive to another location farther away than the one they originally booked with. This should be expected, given the rental is paid by the mile and also the customer has to then drive their own car farther and put more miles and gas on their own car. Lastly, if the vehicle is not available and the company offers an alternative vehicle to the customer in place of what they reserved, the offer should be for an upgraded vehicle at no extra charge, not a downgraded one. Very frustrating experience. Will not reserve here again if I can help it.
Dana C.Always GREAT renting from James at StorCal Newbury Park. He is the best!
Piero C.Very friendly and efficient service. Very good ! I reported the quirky ramp to the agent.
Jeanne K.The vehicle was relatively new 22K miles only. If you clean it after every rental it might last longer. The inside was filthy, sticky dash, and door storage areas from the last renter. I requested a Dolly and a Refrigerator Dolly on-line and the location didn't have anything. I recommended this location out of convenience to my location and the rental location.
Martin C.