Customer Reviews for StorCal Self Storage
(U-Haul Neighborhood Dealer)

974 reviews

2501 W Hillcrest Dr   Newbury Park, CA 91320
(Off 101 freeway between Wendy Rd & Rancho Conejo Exits on Hillcrest, Across Street from Firestation at Corner of Lawrence Rd)

(805) 498-7808

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(805) 498-7808

2501 W Hillcrest Dr
Newbury Park, CA 91320
(Off 101 freeway between Wendy Rd & Rancho Conejo Exits on Hillcrest, Across Street from Firestation at Corner of Lawrence Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 11 am–4 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent

Paul Maciolek 
Rating:
4.0

Your digital check in process didn’t work. Poor design. I was in the parking lot and step one wouldn’t advance because it said I wasn’t at the right location. And my location setting were turned on. Wouldn’t let me advance to step 2. Fix your digital platform!

Christos Georghiou 
Rating:
5.0

Customer did not leave a comment.

JENNIFER CAREY 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Dilborne 
Rating:
4.0

Customer did not leave a comment.

Darryl Levi 
Rating:
4.0

Customer did not leave a comment.

Michael Core 
Rating:
5.0

Very friendly service.

Brian Lane 
Rating:
5.0

Clean bed of truck.

Tracy A Cardenas 
Rating:
5.0

Excellent customer service from both Connor and Chris S. Would def recommend this location and will rent from them in the future

Francesca Rizzo 
Rating:
5.0

Customer did not leave a comment.

Asheley Mastronardi 
Rating:
4.0

Have more blankets to rent

Michael Connell 
Rating:
5.0

Second time I'll rented...and the gentleman was super nice and helpful Thank u!

Lorena Galleno 
Rating:
5.0

Customer did not leave a comment.

Timothy Miller 
Rating:
5.0

Customer did not leave a comment.

Donald Kendall 
Rating:
5.0

Excellent service. He made it so easy for me. I would recommend this facility to everyone. Thank you.

Gordon Miller 
Rating:
5.0

Customer did not leave a comment.

Barry Mittner 
Rating:
2.0

This experience was typical for U-Haul. Upon arrival, I was told they didn’t have the moving blankets I reserved. To U-Haul, it was, sorry we don’t have it. To the customer, I planned on those being available & could have made other arrangements. I also reserved a dolly. They brought out an appliance dolly, which is not what I needed. They told me that is the only kind of dolly U-Haul rents. This is not accurate or acceptable. I ended up paying for a dolly that was useless to me. I have had many experiences like this. U-Haul goes out of their way to make it difficult to be a customer. Probably done with U-Haul.

Joel Freedenberg 
Rating:
5.0

Customer did not leave a comment.

Jacinto Suban 
Rating:
5.0

Make the app function better

Madeleine Spector 
Rating:
5.0

Customer did not leave a comment.

Darren Frenchik 
Rating:
5.0

We ended up renting two different trucks on the same day. The service we received both times was excellent.

Stephen Michener 
Rating:
5.0

Customer did not leave a comment.

Deborah Bradbury 
Rating:
5.0

Customer did not leave a comment.

Vivian Boyd 
Rating:
5.0

Customer did not leave a comment.

Hye Joon Lee 
Rating:
5.0

Customer did not leave a comment.

George Spourdos 
Rating:
4.0

It would have been appreciated if the fuel tank was full when the van was picked up. It is not easy gas up the van to less than full.

Trevor Clark 
Rating:
5.0

Customer did not leave a comment.

Lauren Barrett 
Rating:
4.0

App is very combersome. Took 45 minutes to get keys

Scott Cabelli 
Rating:
5.0

The van was clean enough for our purposes but the interior was not cleaned after the last customer. I'm still very happy with how easy it was to rent the van last minute and how convenient the location was.

Bryna Fuchslocher 
Rating:
5.0

Customer did not leave a comment.

Jennifer Berryhill 
Rating:
5.0

Customer did not leave a comment.

Tawny King 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER CARR 
Rating:
5.0

James and Richard are great examples of knowing their job. Very kind and professional. Many Thanks.

ROBERT WHITMAN 
Rating:
5.0

Customer did not leave a comment.

Nicholas Collura 
Rating:
2.0

Cargo van I reserved over a week prior was not available. Staff notified me by calling me only 30 minutes prior to my pickup time. Told me I had to drive to another location for the vehicle I needed, which was 10 miles out of the way from the direction we were going. The only other option they gave me was to get a pickup truck instead of the cargo van which is what we reserved. We needed the larger enclosed vehicle so declined the pickup truck and was forced to drive to the alternate pickup location for the cargo van we needed. When we got to the new pickup location, their internet was down and the employee told me there was nothing he could do to rent the vehicle to us. We had to get the original location on the phone and have them check us in over the phone and online through our cell phones. All of this delayed our pickup that morning and also delayed our arrival to our destination by over one hour. The employee at the original location offered me a partial refund for the cost of the rental, but only after I expressed how displeased I was with the situation. Can improve customer service by having employees notify customers the day before if their reserved vehicle will not be available, so that other arrangements can be made beforehand, rather than scrambling to figure it out at the last minute. Also, the company should cover the cost of mileage to another location if they are forcing the customer to drive to another location farther away than the one they originally booked with. This should be expected, given the rental is paid by the mile and also the customer has to then drive their own car farther and put more miles and gas on their own car. Lastly, if the vehicle is not available and the company offers an alternative vehicle to the customer in place of what they reserved, the offer should be for an upgraded vehicle at no extra charge, not a downgraded one. Very frustrating experience. Will not reserve here again if I can help it.

Dana Collier 
Rating:
5.0

Always GREAT renting from James at StorCal Newbury Park. He is the best!

Piero Ciolino 
Rating:
5.0

Customer did not leave a comment.

Nicholas Collura 
Rating:
5.0

Customer did not leave a comment.

Luke Irwin 
Rating:
5.0

Customer did not leave a comment.

Rose Clifton 
Rating:
5.0

Customer did not leave a comment.

Stephen Danielsen 
Rating:
5.0

Very friendly and efficient service. Very good ! I reported the quirky ramp to the agent.

Jeanne Kelly 
Rating:
2.0

The vehicle was relatively new 22K miles only. If you clean it after every rental it might last longer. The inside was filthy, sticky dash, and door storage areas from the last renter. I requested a Dolly and a Refrigerator Dolly on-line and the location didn't have anything. I recommended this location out of convenience to my location and the rental location.

Martin Chapman 
Rating:
3.0

The gentleman that helped me today was very friendly and had a great smile. He was also very patient with me as he showed me the features of the truck.

Julie Ambriz 
Rating:
5.0

The man we worked with was friendly, knowledgeable, and helpful.

Stan Hirsch 
Rating:
5.0

Check in person was awesome. Local restaurant recommendations. Intel on our new neighborhood. Plenty of room to navigate. So very pleased I chose U Haul and this location!!

Steve Ingram 
Rating:
5.0

Customer did not leave a comment.

Matthew Chapa 
Rating:
5.0

Customer did not leave a comment.

Zeeshan Ata 
Rating:
5.0

Customer did not leave a comment.

BRIAN HUBBARD 
Rating:
5.0

The gentleman that helped me was friendly and he got me in and out quickly! Great job.

BRADY SCHMIDT 
Rating:
5.0

Windshield wiper on drivers side was not secured when I first experienced rain. Was able to resecure back in place and no issues despite significant rain storm for 3 hours.

Frank Hahn 
Rating:
5.0

I don't think it can be improved in any way it was absolutely perfect Very helpful staff they were able to meet my every need with a simple phone call When I need to write a truck or traitor I don't go anywhere else the staff here is excellent

James Blackwell 
Rating:
5.0

James is awesome.

Richard Niemi 
Rating:
5.0

Customer did not leave a comment.

Michael Catalano 
Rating:
5.0

Customer did not leave a comment.

Daniel Ruchman 
Rating:
4.0

The gentleman that helped me was very professional and kind. Thanks!

Julianne Torielli 
Rating:
5.0

James at front desk was awesome!!!!! Friendly warm funny and professional!!!!

Neil Einbund 
Rating:
4.0

The representative at the location was great and wonderful to work with. He is a good reflection on your company.

robert st pierre 
Rating:
5.0

SUPERB CUSTOMER SERVICE PROVIDED BY JAMES 10 + Grade

Rene Caire 
Rating:
5.0

Customer did not leave a comment.

Bette Luskleet 
Rating:
5.0

Very friendly and helpful man working at this location. He explained everything very well, step by step on how to return the truck after hours and seemed genuinely interested in my having a good experience renting at U-Haul.

Elizabeth Bayley 
Rating:
5.0

Customer did not leave a comment.

Bill Mason 
Rating:
5.0

Customer did not leave a comment.

Blake Nance 
Rating:
5.0

I had the best service. He was efficient, very understanding, and super helpful. I will be back.

Grace Cronk 
Rating:
5.0

Customer did not leave a comment.

Francisca Nuno 
Rating:
5.0

Customer did not leave a comment.

Don Gilbert 
Rating:
5.0

Very nice location very friendly

MOHAMED ABDELRAHMAN 
Rating:
5.0

Customer did not leave a comment.

Akbar Moarefy 
Rating:
5.0

James is so kind & has the best customer service skills. He always makes me feel like I’m important. I can rent from a bigger facility around the corner but I always return to Stor Cal because of James.

Kim Tustin 
Rating:
5.0

The gentleman that was at the storage location was amazing! Great customer service, efficient process, very friendly!

Carli Liberatore 
Rating:
5.0

Great customer service in check out!

Robert Adams 
Rating:
5.0

James and Richard at this location are the absolutely best people in the world to be working for your organization. They care about what they are doing they care about your equipment, and most of all they care about me and other people like me who are their customers. It was a real pleasure dealing with them. I will always deal with them whenever I have an opportunity.

TIMOTHY ROGAN 
Rating:
5.0

Customer did not leave a comment.

Aron Ramos 
Rating:
4.0

My truck had no gas in it when i got it.

jasmine Campos 
Rating:
5.0

James was very helpful both on the phone and at pick up.

Steven Dugdale 
Rating:
5.0

StorCal staff was so friendly and helpful. I will always go there to rent uhaul sand will tell my friends and family

Jackie Jones 
Rating:
5.0

Customer did not leave a comment.

Hamid Taheri 
Rating:
5.0

Customer did not leave a comment.

Uyen Lam 
Rating:
5.0

Customer did not leave a comment.

Christopher Davis 
Rating:
5.0

James goes above and beyond in customer care. I love going to his location

Kimberly Powell 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Connolly 
Rating:
1.0

I had made my reservation online the day before yet when I got there , the man had told me that I wasn’t able to rent it bc I did it through online ???? Like what isn’t that what the page is for to secure your uhaul ? So then he gave me a limit and I had to rush my haul cause of this I am very unsatisfied.

Jonathan Hernandez 
Rating:
5.0

James was amazing. Really appreciated his thoughtfulness and communication. Really excellent customer service!!

Katelyn Barrett 
Rating:
5.0

It was easy to rent a van and the price was right! Nice guys at the counter too!

Juanita Valdez 
Rating:
5.0

This process was a lot smoother than I thought it would be. The only change I would make is I would show step by step what needs to happen once someone picks up their U-Haul because that could’ve gone wrong real fast.

Brandon Fleming 
Rating:
5.0

Customer did not leave a comment.

William Fried 
Rating:
5.0

Customer did not leave a comment.

Fernando Urcuyo 
Rating:
3.0

Customer did not leave a comment.

John White 
Rating:
5.0

James was awesome. Very knowledgeable, friendly, and took interest in making sure I was good to go. Thank you James.

Glen Campbell 
Rating:
5.0

Customer did not leave a comment.

William Bondy 
Rating:
4.0

Customer did not leave a comment.

Adriana Barbor 
Rating:
5.0

Customer did not leave a comment.

Bernard Klein 
Rating:
5.0

Hands down the best customer service I have received from a U-Haul location in the past 20 years that I have either moved myself or helped someone else move. Thank you 😊

Kristeen Reimnitz 
Rating:
5.0

James is so fro& accommodating. We love renting from him.

Kimberly Tustin 
Rating:
5.0

Friendly service and fast return

Kathryn Garcia 
Rating:
5.0

Customer did not leave a comment.

Edward Eybsen 
Rating:
5.0

Best uhaul rental place ever

Jillian Loupe 
Rating:
5.0

Manager was very nice and personable

Susan Ray 
Rating:
5.0

Customer did not leave a comment.

Leah Merville 
Rating:
5.0

Always the best service from James!!!

Piero Ciolino 
Rating:
5.0

Customer did not leave a comment.

james bloomer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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