When I was due to return the vehicular it was late at night and the lot was in the back and not lit. I didn't feel safe returning it as I was alone. I'm a petite woman. Additionally because it was dark and rainy i wouldn't be able to take pics of the outside of the truck. For this reason, instead of returning it at midnight, I returned at sunrise the following morning. When I returned it since the shop want opened I was instructed to put the keys in the door slot. I was charged an extra day for returning it late even though no one else could rent it until the shop opened. I think charging me another full day is not very customer oriented.
Roxanne R
Admiral Tire of Newark
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Newark, DE 19711
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The trucks are behind the lot, accessible from the neighboring parcel. There is no sign to inform renters that this is the case.
Thomas DMy furniture dolly, utility dolly, and furniture pads were unavailable. Though I paid for them. My key did not have a key tag and the truck was lost for 20 minutes. The pick up location manager was not at fault. He did an excellent job with communicating with me and trying to make sure I was getting my money worth.
KYYONNI MThe mobile pick and drop off process is highly buggy and it took them 33 minutes to review my pictures for drop off so they charged me an extra $20 for a late fee. I want my money back. It’s not my fault you guys took so long to review my pictures and update your records. I have screenshots of the $41.56 payment I was told I was submitting payment for and then it took you guys 33 minutes to review everything.
Marcos Bi did not find a dropbox to drop the keys
Faisal I