I wouldn't recommend U-HAUL at all based on poor customer service. I reserved a cargo trailer from a large U-HAUL , 2 weeks prior to my rental. 3 days prior to pick-up, I Recieved an email explaining they wont have one on that day but I could pick it up at a gas station not far from there and they would honor the reservation. When I arrived at the gas station, the attendant was very nice and but obviously was not familiar with the rental procedures. Eventually he called someone to help walk him through it. He put the phone on speaker so he could tend to customers and muddle through the rental process on his ipad. The man who was supposed to be helpful & supporive to him, became irritated and verbally abusive. I would think most of this paperwork would have been completed upon making the reservation. I finally drove away with the trailer 1½ hours later. I was done with our move a day early and called to ask if I could return it early and recieve a days credit. I was told no because it was 1 hour past my drop of time. They didn't seem to care about any inconvenience they put on me by going to a different pickup location or making we wait an hour and a half while an untrained attendant learned the process hands on. Btw, the drop off was a little better. That only took an additional ½ hour. U-HAUL only cares about themselves as a corporation, not thier employees or their customers. So sad to witness 1st hand.
David G
JBC Snack Inc
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in New Windsor, NY 12553
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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The location was fine, but my experience with U-Haul in general was atrocious! My location was changed three times. I then confirmed that I was picking up the 20 foot truck at a different location and a time since they called me so late to change the location. That was confirmed, and I had a friend who was listening on speakerphone who was in agreement that I confirmed. I showed up to that location only to find out that I was downgraded to a 15 foot truck which was far too small for the move. I was planning for the next day! I then had to drive further until I was 45 minutes from my house to pick up the 20 foot truck! It took three hours total to pick up the truck. The original location was five minutes from my home! everyone tells me that U-Haul is so bad and that kind of things happen all the time! I will be looking to give my business elsewhere.
Corrina KIt was nice that it was not far from my house and had enough room to orient the trailer. Since the dropoff was done completely over the web, I can't answer questions about personnel...it was just a place to put the trailer. This survey requires me to answer yes or no, so I'll answer "no" just to draw attention to get this survey fixed -- Uhaul shouldn't encourage self-dropoff and not give "N/A" as an option.
Jeffery MHave a better online system to return your truck
Chad WScheduled to pick up at one location. Was bounced around to three to get a truck. Wasted two hours of packing time. Then the place did not have the supplies I requested.
Scott H