Moving Truck Rental in New Orleans, LA at Broad Warehouse Furniture

The service was poor and disorganized - we had to wait an extensive period of time to pick up our van even though we had a scheduled pick up time. Once we received the van, there was no license plate - just a piece of paper that had the phrase "License Applied For" taped to the back of the van window. We had the van for about an hour and traveled 7 miles in order to move a mattress. A day after returning the van I checked the invoice and noticed a $25 cleaning fee. When I called to inquire I was met with a very rude response and was told it was because there were a few wood chips in the front seat. The front seat was not used during the trip. We were not instructed to sweep the back of the van when we picked it up as the man said on the phone or warned about a "standard" cleaning fee. This was not a good experience - the customer experience was poor and disrupted the entire process, even after the return of the van.

Very friendly and quick service. Nice clean truck. The office is a little shabby, but the manager is a really nice guy.

Friendly service and very clean vehicle.

The location was very convenient as it is near a gas station, however the truck needed to be washed

Michael was very helpful, friendly and professional. Could not have asked for a better experience.

There was a huge difference between my experience with this location and my experience with the direct employees of Uhaul. First I'll speak to my experience at the location. It took about 45 minutes just to get the truck that I had reserved online due to either lack of understanding the system or the system had been changed without proper training. This may be a direct Uhaul error as when I went to a direct location it also took about the same amount of time and they kept saying that it had changed. After getting the truck I looked it over and at the mileage and advised that the mileage was a mile off. I was told well that might be from him pulling it around to the front. Ok well I'm still not paying for a mile that I didn't drive and he agreed with the new mileage. That evening I drove 50 miles to pick up a vending machine when I got there the dolly that I had ordered wasn't in the truck so needless to say I couldn't get a 750lb vending machine without it. 50 miles back home 2 hours of time and a trip wasted later I went back to the furniture store/Uhaul rental facility. I let them know that I would like a reset as I couldn't accomplish my task due to the dolly not being in the truck, as it normally is when I rent from Uhaul. At first the manager was amicable and offered another day at no extra charge. He then had me get my own dolly, which had a torn strap as they all did and load it into the truck myself. I then asked if he would come check the mileage for me. He replied that he didn't need to do so and I said I understand, but that I will be disputing the mileage due to making an unnecessary trip because the dolly was not in the truck. I accepted some responsibility as I know now I should have checked for the dolly and would eat the cost of the gas, but that I would be disputing the mileage. He then told me to just take a picture of it to which I advised him that I did, but that I just wanted him to verify it. He wasn't willing to do so. He then stated that hes already giving me a free day and I said yes and I appreciate that however I made a full trip that was unnecessary due to the dolly not being in the truck. That's when he turned it around and said that I forgot the dolly. I informed him that I hadn't as it was included in my original order done online. He then said well we both forgot the dolly. Once again I didn't forget it. He said that I didn't get it and load it in the truck...how was I supposed to know that it was my job to load my own dolly in the truck. He then said well how about I just take away your free day and you just do what you have to do and return the truck when your supposed to. I replied ok so 30 minutes from now laughingly and he said yes. Now my experience with customer care after I left and called them. Fantastic! They listened to my concern, gave empathy and understanding, extended the truck out another day for free and informed the Regional Manager. Let me restate this they actually informed the RM they didn't j

Very friendly and helpful.

Everything was fine. Friendly customer service and quick check-in and check-out.

No need for improvement. Mr. Michael was professional and courteous and an absolute pleasure to do business with.!

Be diligent about the details and if you order additional supplies, make sure they’re included.

The reservation was made at the Tulane location, but when I arrived there, the truck was not available. So I had to go to the Galvez location. The people at both locations were not helpful. They could careless about customer service.

The owner stayed late to help me overcome an issue with my rental and insured I got what I needed!

I understand that most u-haul locations are in conjunction with another business, but I expect a company to have my equipment at the time I was quotes. At the very least, acknowledge me in the first 3-5 min I am in your store, not after 30min. I would appreciate a call from u-haul when you get this 713-542-3788.

easily accessible drop box for keys helped out, thank you.

Move the UHaul desk to the front of the building or hang a big sign over the door stating "UHaul"