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GERARD D.
Customer Reviews for Broad Warehouse Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice
noel D.My experience was actually unacceptable I was supposed to have a truck and tow dolly reserved for me at one location and it was given to someone else then I went to another location that had the equipment I needed and the truck had a flat on it and it took 6 hours to get it repaired then I was supposed to have an extra day at no charge and uhaul was calling me looking for the equipment on the original return date I was not happy
JERRY P.Not much, very friendly and professional staff and very helpful with the questions asked.
Richard H.I was intimidated by the completely online registration, pick up and drop off. But I was also impressed by how well it all worked. I was able to get the job done in one day
Judith S.Be sure to state that there is a $25 "cleaning fee" for not folding the moving blankets. One would think that in covid times they would need to be washed, not folded.
JOSEPH F.Nothing; although it was just a hand dolly, the staff were totally respectful, professional and courteous and got me out of a situation in a short notice.
wilton M.Michael, owner of Broad St Furniture (U-Haul distribution location) was fantastic! Appropriately friendly & entirely professional. Equipment was well-maintained, and the process was quick & efficient. I found the in-town rate & overall cost to be surprisingly reasonable. Thanks you for making this aspect of my move stress-free!
LAUREN W.Great and thank you
theresa F.I didn't have to go into the building as there was a gentleman already outside checking in another truck and he approached me and checked in my truck as well. He was quick, efficient and polite. He made if a pleasant experience.
CECIL D.Unprofessional and not client friendly. manager was cool but worker had issues. I signed no papers and was being over charged a whole day for being 1 hour late. Took about half an hour to resolve issue. Manager was able to make something happen but employees was trying to double charge the rental. One of my worst experiences with uhual.
CHRISTIAN ALEXAN F.The store smelt really bad inside. I selected to do mobile pick up, but when I arrived at the location I was unable to do so and had to wait.
RON F.Keep doing what you're doing Thanks you so much
BETTY D.Very professional young man running things. That made for a smooth experience. Thank you!
cody H.because both locations are not too far away from each other. we should be able to drop off the vehicle from the location that it was picked up and not have to go to another location for the drop off. Also besides and email RECEIPT A PROPER VEHICLE RETURN RECEIPT [PRINTED FORM SHOULD BE ISSUED], not just an email. email is NO SOLID PROOF that WE have RETURNED a VEHICLE in GOOD ORDER and it is very WORRISOME
PRESTON M.They didn't leave the $7 dolly we paid for.
Geneva L.Upon entering store staff was very nice and inviting. Staff was very knowledgeable in assisting us with our rental. Thank you so much! Karen
KAREN D.I made it out alive, so that was cool.
BRANDON H.The staff was very helpful & friendly, and the process of renting the U-Haul was quite smooth.
Andrew A.These guys were over the top nice and helpful. I was having an awful day and they took extra time to make sure that I was ok, not just the rental.
CIARA F.Open @ 8 am to be able to pick up rental trucks only since this is a furniture store. This would allow being able to start moving a little earlier.
Norman B.Air conditioner was broken and it was hot that day nothing was done to accommodate me for this inconvenience
TAMEKO B.Beautiful service Thorough information on rental agreement Sweet people all around
genevieve C.Man was friendly, but I was extremely rushed and didn't get a chance to look over the truck. I ended up with a truck with a squealing belt and also took $23 to top it off from what was supposedly full. I will be using a different location next time around.
Brian C.Good people and easy process.
BENJAMIN M.larger/better parking area to return truck would be helpful
Andreas P.The trucks steering wheel was off center and the driver's side door had to be slammed shut. Also the window was nearly impossible to roll back up. I ordered a dolly and it didn't come with it.
Havana A.Cleanest U-haul ever!! 😊
Erika P.I had a very good experience and will be coming back to this location when I need to rent a truck.
Laura L.All good!
William U.Awesome staff.
Anthony B.I reserved the U-Haul online and it was going to be $60 with mileage they said that they didn't have the truck I reserved and had to reserve another one it cost me $112
SCI M.The Move Dat guys were awesome that I got off your website for moving help.
John R.Only interacted with one employee (a middle aged man, may have been the owner?) He was very attentive and helpful, explained processes very well. Love that it's run out of a local small business, would be happy to utilize service again.
Cindy M.The owner was not in when I got there, but he came shortly after to get me the keys for the truck.
Adam S.I never received my appliance dolly that I paid for
Lauren B.It is not indicated that the drop off site not related to u haul and no parking designated to this location.
Hisham D.Scary neighborhood. No one around. Poor signage. People drinking beer in lot in the middle of day
debbie Y.Good
aaron F.Rough neighborhood, uncomfortable. Homeless people asking for money while we turned the truck in.
James S.So if the gas station is next door, it's quite obvious that the location SHOULD FILL the trucks up, it'd be easy. The location could also use a lil bit more of social distancing if the APP was driven as the way to make it work. Both of Credit Cards got charged the app and the location wasn't and issue for me and it corrected this morning but for some families moving - $700 is a LOT of money!
DARRELL S.I also contracted via Uhaul to move boxes from the truck to the apartment they on time and very personable I guess it a separate contract I highly recommended to any folks who need help to move their items in to a apartment or house
Jehan W.This place was very clean. Customer service was very attentive to his customers.
TERRIKA W.The truck needed 5 qts of oil and stranded me In La
Leonard F.Kind of a sketchy location after dark Was concerned for our safety next to a very highly foot traffic location
Wendy F.Great service, great neighborhood business.
Asali D.Amazing service, new equipment, convenient location. For those reasons, this is the 3rd time I specifically rented from this location as opposed to other options in the general vicinity.
CHRISTOPHE A.Rep was friendly and knowledgeable - rental went off without a hitch.
Kathryn A.I would not recommend any uhaul to anyone. Had to go to three different locations, provide three instate contact, and they manager had to speak to my boss. Will be going to homedepot next time! What a nightmare. The one off st Claude was the worst- most awful customer service experience I have ever had! Rude employees!
Katherine M.