Customer Reviews for Broad Warehouse Furniture
(U-Haul Neighborhood Dealer)

478 reviews

119 N Galvez St   New Orleans, LA 70119

(504) 822-8936

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(504) 822-8936

119 N Galvez St
New Orleans, LA 70119

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

johnny r 
Rating:
5.0

The gentleman was very nice and very helpful would definitely ran from you again. He deserves a kudos.

Richard T 
Rating:
3.0

I didn't check the back of the truck or take pictures of the back of the truck. My husband and a friend loaded the truck with furniture..he said that he saw the red clay dust in the back of the truck but returned it like it was given to him with the red clay dust in it. The truck was returned with only 7 miles used. The sales person informed me e that 25.00 would be added to my bill. In the future I will make sure to take pictures of the back of the truck so that sn extra 25.00 will not be added to my bill.

audry s 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

The staff was kind, knowledgeable and very courteous. This is the only U-Haul place I will ever rent from, from this day forward

teress s 
Rating:
5.0

Nothing

cathy s 
Rating:
5.0

The rep was very efficient, knowledgable, thorough and friendly.

lee h 
Rating:
5.0

They were very helpful. Couldn’t ask for better service

Dalton W 
Rating:
5.0

Customer did not leave a comment.

Michelle W 
Rating:
5.0

Super, friendly staff and helpful service.

melinda S 
Rating:
5.0

Dropped off after hours but it was an easy process!

Thalia M 
Rating:
5.0

Customer did not leave a comment.

jacques f 
Rating:
5.0

Always friendly and informative of everything dealing with the rental and the equipment, I will definitely keep coming to this location

Shaquille E 
Rating:
5.0

Attendant was friendly and professional.

Suzanne G 
Rating:
5.0

Don’t let the location fool you, this place was just what we needed for our students move out! Our arrival time was skewed due to a late plane arrival and the manager called us to make sure we could arrive before the store closed. Pick up was faster than any other traditional store easy in and drop off was equally as smooth! We will use this location again in the fall!

Mistie J 
Rating:
2.0

I ORDERED A LARGER TRUCK RECEIVED A SMALLER ONE HAD TO MAKE ARRANGEMENTS TO SENT ANOTHER TRUCK TO GET THE JOB DONE I DID NOT GET A COPY OF THE BILL ....DO NOT KNOW WHAT I WAS CHARGED ! NEVER AGAIN!!!

RAY W 
Rating:
5.0

Destiny was the person of contact leading up to the rental!! She was friendly, knowledgeable and efficient. Her customer service was excellent!!!

william A 
Rating:
5.0

Customer did not leave a comment.

Jacques f 
Rating:
5.0

Friendly and well informed people

Shaquille E 
Rating:
5.0

Customer did not leave a comment.

Elvyn C 
Rating:
4.0

Surroundings outside of the building were a little sketchy. Otherwise everything else went smoothly

Lisa Y 
Rating:
4.0

Customer did not leave a comment.

Robert S 
Rating:
4.0

Customer did not leave a comment.

Cynthia S 
Rating:
5.0

Stay first class❤️

WILBERT B 
Rating:
3.0

Customer did not leave a comment.

Thomas S 
Rating:
5.0

Customer did not leave a comment.

TIFFANY Y 
Rating:
5.0

everything went real smooth. The representative was very nice and knowledgeable and helpful. I really enjoyed this rental.

helen n 
Rating:
2.0

The final bill was a surprise. As a corporate member, we expected a more reasonable rental bill. The final mileage adjustment was far more costly then we were led to believe when we rented the truck.

Louis M 
Rating:
5.0

The staff was friendly and helpful. Not like at St Claude location where the staff are hostile and angry.

Peter J 
Rating:
5.0

The gentleman working the desk was very helpful and friendly as well. I appreciate that the process was fairly easy and didn’t take too much time.

Chandler K 
Rating:
5.0

Customer did not leave a comment.

Victoria Y 
Rating:
5.0

The people here are friendly. I had a reservation for 10 when the store opened and they were on time with was awesome. Easy to return trucks, gas station is right next door for refilling. I’d definitely come back again.

Nicole L 
Rating:
5.0

Very friendly and efficient staff. I drove a few miles further to this location based on customer reviews and wasn’t disappointed.

James H 
Rating:
4.0

Always check vehicles for safety and reliability

robert w 
Rating:
4.0

Customer did not leave a comment.

Phillip C 
Rating:
5.0

Customer did not leave a comment.

paulinia b 
Rating:
5.0

Not a thing!!! Smooth as silk

Juliana J 
Rating:
5.0

Customer did not leave a comment.

Richard l 
Rating:
4.0

Customer did not leave a comment.

GRACE C 
Rating:
3.0

There was a little bit of trash on my truck at pickup and the cargo door was left wide open. Additionally, the location was unexpectedly closed at drop off and I didn’t have good instruction for how to return. The sales associate was very nice though!

Anika F 
Rating:
5.0

Customer did not leave a comment.

William L 
Rating:
5.0

Customer did not leave a comment.

Mohammad M 
Rating:
4.0

Customer did not leave a comment.

Russell W 
Rating:
2.0

Front wheel seals leaking on truck. The time standing in the street to do the on line pickup I’m lucky I did not get shot.

Brian N 
Rating:
5.0

Nothing. Broad Street Uhaul are the best

C D 
Rating:
5.0

Super nice people! Worked to get me a truck that was reserved to another party if I got it back on time. Saved the day for me. Thanks again!

GARY P 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
1.0

I received a truck that was very not functional holes in the ceiling and all my stuff was soaking wet very disappointing and never again worse experience ever

Joycelyn L 
Rating:
5.0

The process was very easy!

Cheryl S 
Rating:
5.0

Customer did not leave a comment.

Miriam H 
Rating:
5.0

Customer did not leave a comment.

Ellen C 
Rating:
5.0

The truck was clean. Easy to rent so all is good

Paul R 
Rating:
5.0

Very convenient and when I got there the truck was prepared for me to pick up.

Calvin L 
Rating:
5.0

Customer did not leave a comment.

Miranda H 
Rating:
5.0

Very nice man, helpful with our questions and made everything an easy process.

Jenny T 
Rating:
5.0

Customer did not leave a comment.

steven y 
Rating:
5.0

The truck was ready. And the attendant was helpful and ready at the scheduled time.

Eric B 
Rating:
5.0

Great service

Cavin D 
Rating:
5.0

Excellent service. Very friendly and cares about the customer.

Cavin D 
Rating:
5.0

Continue hiring the same compassionate folks that’s working there already

SHELITA B 
Rating:
4.0

Good people. They were ready for when I arrived. Easy pick up process. All in all a very smooth process.

Ken S 
Rating:
5.0

Very quick and easy to get the truck. Was on my way within 10 minutes. Checked the truck back in and was done within 5 minutes. Outstanding experience.

Scott W 
Rating:
5.0

The AC on the truck we rented is not working properly

LISBETH f 
Rating:
5.0

Great job

russell v 
Rating:
5.0

Great Location Awesome People

destiny c 
Rating:
5.0

Everyone at this location was kind, friendly, helpful and supportive. I appreciate their exemplary service.

bill b 
Rating:
5.0

👍

ronrico w 
Rating:
5.0

Nice ppl

Jafar N 
Rating:
5.0

Great

MITCHELL F 
Rating:
5.0

I cancelled my reservation at Tulane store after reading the reviews, place sounds like a nightmare. The reviews for the Broad Warehouse location were amazing and I can see why. Warren the owner was so helpful and really nice guy. I highly recommend this location.

dennis s 
Rating:
5.0

Michael was nice and inviting!

Shariah W 
Rating:
5.0

Customer did not leave a comment.

Anthony D 
Rating:
2.0

I paid for pads and dolly and neither were present. The driver’s seat was falling apart. Gas price was absurd.

Matthew H 
Rating:
5.0

Very easy to return

RONALD P 
Rating:
5.0

Customer did not leave a comment.

jean t 
Rating:
5.0

Customer did not leave a comment.

Kawanda w 
Rating:
5.0

Customer did not leave a comment.

Husayn R 
Rating:
5.0

Truck was on site and ready. Doing all of the paperwork ahead of time made it easy to pick up the truck and go. The employees were all very courteous and professional.

Scott W 
Rating:
5.0

Everything was wonderful the employees were very very nice and very helpful I wouldn't change a thing

ALETHA B 
Rating:
5.0

very nice person .very friendly.

Shabbir H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T 
Rating:
5.0

Warren E. was amazing! He was very helpful & made sure that I had everything that I needed for my move! He was friendly & made the rental process go smoothly.

Krystal T 
Rating:
5.0

The couple running this location was wonderful to deal with and very professional!!! Highly recommend

Cynthia H 
Rating:
1.0

Horrible experience. Never going back

BRITTANY L 
Rating:
5.0

Michael and Warren were so polite and helpful, getting my truck was by far the easiest part of my moving day.

Kelly J 
Rating:
5.0

Customer did not leave a comment.

Wayne w 
Rating:
5.0

Customer did not leave a comment.

tina d 
Rating:
5.0

It’s a good service nice people everything is good

Muhanned H 
Rating:
3.0

Customer did not leave a comment.

Ilana G 
Rating:
4.0

Just dropped off the vehicle in the lot and placed the keys in the drop box. Convenient location..

Patricia L 
Rating:
2.0

Customer did not leave a comment.

Jermaine M 
Rating:
2.0

Customer did not leave a comment.

Dy A 
Rating:
4.0

Customer did not leave a comment.

Raul B 
Rating:
5.0

People at the Broad Warehouse are friendly and get you into and out of a truck easily.

Michael A 
Rating:
5.0

none

CHRIS C 
Rating:
5.0

Customer did not leave a comment.

Kelly G 
Rating:
5.0

This was BY FAR the best U-Haul rental experience I have ever had! The wonderful crew at Broad Warehouse could not have been more friendly, helpful or expedient with pick-up and drop-off. I would highly recommend renting your next U-Haul from Broad Warehouse--I know we will!

Sarah B 
Rating:
5.0

Customer did not leave a comment.

cindy e 
Rating:
3.0

Was closed.

Phoebe G 
No reviews have been submitted for this location.

Additional Services at this Location

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