Had to go to further location from original rental site to obtain truck needed but got the truck needed!JAMES M.
Moving Truck Rental in New Hope, MN at New Hope Storage
(Distribuidor de U-Haul del vecindario)
New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)
Services at this Location:
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 4 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en New Hope, MN 55428
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 4.0 Average Customer Rating
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Very Professional.MYLES N.
Simple drop-off process; it was a Sunday so no one was there....but the directions on line were relatively simple (once I remembered the password to my account)Sam J.
They guy the guy that helped me get the truck was amazing and very helpful, the guy that helped me return the truck was amazing and very helpful as well, would definitely recommend to a friendJOSEPH A.
Love the online check-in and the social distancing this location used, very well run!Peter M.
I appreciated the ability to drop my trailer off after hours! Thanks.Troy L.
Remote location, no issues or problems encountered.Donald S.
I reserved a trailer from the Plymouth location and they did not have the trailer available, and told me to call u-haul. I called and they changed the reservation the the new hope location for a 9:00 am pickup. I arrived at the new hope location a little early and I had to wait for over an hour for an employee to arrive at the location. Overall nothing was unacceptable, but there was a lot of hassle for a trailer.Corbyn C.
A little difficult to locate.Ronald F.
When returning rented moving blankets the customer should not be required to fold all of them themselves. They have already paid for the rental, the staff should be energetic enough to fold moving blankets upon return. The customer is already paying half the cost of the blankets just to rent them, and the staff is too lazy per corporate policy to take care of returned items? Ridiculous. Your computer system is pathetic. Both upon rental and return the staff could not figure out how to use the computer system to do a simple rental and return, truly, a paper system would have been much faster and less of a hassle. I do not blame the staff, but the poor design of the system itself and it's numerous malfunctions, for wasting my time. Next time, I may use a competitor as I had moved and had to drive all the way to the rental location to return my product. Usually, when I rent items, I am allowed to return to any store location. This was the experience of a customer who simply rented moving blankets, I cannot imagine renting blankets, a truck, and a dolly and trying to watch everyone bungle over that transaction while having the hubris to insist I "fold my own blankets" upon return. Where is the service the staff literally did nothing.William S.
Had to back up trailor into a crowded space.not easy,the personnel could not get dolly out of trailor ,bad kneebill F.
Mandy out of Minneapolis told me change the location at the last moment. She was very efficient and concerned that I got a trailer to use. Not sure what office she is out of. Spoke with her on the phone.MIKE P.
I had a terrific experience with the whole process- the rep was very helpful and flexible with my moving needs. I would highly recommend this location to anyone. Steve TragnerSteve T.
None. Nice people to work with.Susan R.
The experience with UHaul overall was awful!! We rented the truck for my brother in law over the phone via 800 number. I specifically asked her about the charges that will be charged on our credit card. She said it would not be charged til the truck was returned. The location was changed without asking us first. I called the New Hope location to confirm pick up time and what my brother in law needed to bring. He said a DL/CC. However I said that we are paying for the truck rental and I gave the CC number to the reservation agent. He said since there was one on file he did not need to bring it. Then when my brother in law picked up the truck, he was charged! Which was a huge inconvenience because we were paying for the truck because he did not have the funds. The Field Manager from the New Hope location was suppose to call me, but did not. I had to call the 800 number this whole process took me an 1 1/2 hr making phone calls, so my brother in law could get his money back. It was a terrible experience!!!Ben T.
Thank you!Fanny E.
The truck was in good shape but it was parallel parked and snowed in so it took 20 minutes to get unstuck and out. The self checkout also took 20 minutes because the directions are unclear. Overall 40 minutes of our 4 hour rental were spent getting the truck.Travis E.
Their system software kept crashing. Felt bad for the employee.Edward I.
Shorter response time in waiting room. Waited a bit for support at office to examine my equipment as she was on phone for awhile.Angie G.
They were not in any way capable of checking over the trailer I picked up. It had an old under inflated tire on it. When they hooked up the trailer they did not hook up the safety brake chain correctly. The trailer was parked in a spot that made it very difficult o get out of the lot easily WHY do you change pick up locations on someone when I set my request up for pickup at a different place!Randall H.
Front desk assistant was very nice, friendly and very helpful!Ryan S.
Much to long a check in processDon N.
Some of us do not want to use an app or website to drop off, the front end of this was superb and well mannered, the drop off was â€œdifficultâ€Jim J.
The white lady at the front desk was very professional.Chougam R.
We were a bit disappointed as we had a very long haul for moving and rented a trailer. No one came out with us to the uhaul for pickup to inspect the trailer or assist with hitching. The only reason anyone came out was when we went in to ask for assistance as we could not get the hitch on the ball hitch. Had someone come out and inspected the trailer prior or even during pick up they would have noticed that two of the tires were almost completely thread bare with no track left. This caused us to blow a tire and be waiting for almost 3 hours for a tire change on the side of a busy highway.Lexi Z.