Comentarios del cliente para New Hope Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de New Hope Storage

Grado total:

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Randall H. en

Grado:

They were not in any way capable of checking over the trailer I picked up. It had an old under inflated tire on it. When they hooked up the trailer they did not hook up the safety brake chain correctly. The trailer was parked in a spot that made it very difficult o get out of the lot easily WHY do you change pick up locations on someone when I set my request up for pickup at a different place!

Ryan S. en

Grado:

Front desk assistant was very nice, friendly and very helpful!

Joseph K. en

Grado:

El cliente no dejó un comentario.

Don N. en

Grado:

Much to long a check in process

Jim J. en

Grado:

Some of us do not want to use an app or website to drop off, the front end of this was superb and well mannered, the drop off was “difficult”

Scott H. en

Grado:

Super handy location and 24 hour drop-off.

Chougam R. en

Grado:

The white lady at the front desk was very professional.

Lexi Z. en

Grado:

We were a bit disappointed as we had a very long haul for moving and rented a trailer. No one came out with us to the uhaul for pickup to inspect the trailer or assist with hitching. The only reason anyone came out was when we went in to ask for assistance as we could not get the hitch on the ball hitch. Had someone come out and inspected the trailer prior or even during pick up they would have noticed that two of the tires were almost completely thread bare with no track left. This caused us to blow a tire and be waiting for almost 3 hours for a tire change on the side of a busy highway.

Adolphus W. en

Grado:

El cliente no dejó un comentario.

Gregory W. en

Grado:

El cliente no dejó un comentario.

Edward M. en

Grado:

El cliente no dejó un comentario.

Joseph M. en

Grado:

El cliente no dejó un comentario.

Amy C. en

Grado:

The pick up did not go well. The previous renter had not returned the uHaul yet. I would recommend monitoring drop off times to make sure they are returned in time for the next renter. I had to wait an hour beyond my rental time. The woman at the service desk was very helpful in tracking it down but I still spent an hour waiting.

MARTHA B. en

Grado:

Online check-in did not expedite anything. Employee was not at location at reservation time. Long delay. Appreciate she was pleasant and apologetic but the checkout process was long despite doing the online steps. Rental time clock started when pickup time was scheduled (10 am), not when we actually got truck (11:30 am). Very frustrating.

STEPHEN T. en

Grado:

Did not have a furniture dolly

DARBA B. en

Grado:

We were allotted 35 miles and then would need to pay an additional fee per mile over that by the other U-Haul we made the original reservation with. This U-Haul told me by phone they would add 18 miles to that for having to drive 20-25 miles (depending on freeway used) to pick up a truck when one wasn't available where reserved. But when they produced the invoice only gave me 15. Small difference but we were within those 3 miles and most importantly it wasn't what they quoted. The Drop off U-Haul did give us those 3 miles though. Everything else was excellent.

Dennis D. en

Grado:

Your computer systems/check in changed and the person behind the desk did not know this. They had to call a supervisor twice to figure things out. This process took almost 20min. Also, they said if we did not put the gas in the cost would be around $10 a gallon. I read the 'fine print' and it was $4 a gallon. That is a major discrepancy. I will not go to this location again.

Bob L. en

Grado:

El cliente no dejó un comentario.

heidi I. en

Grado:

Tell people you dont do 2 day local rentals when they call or make a reservation on line. My experience was horrible and ould have been avoided if I had know the new policey that went into effect In April. Also tell your scheduling supervisor in Blaine MN not to make smart comments when the situation is already stressful. Thank you.

Bruce N. en

Grado:

El cliente no dejó un comentario.

Harish K. en

Grado:

El cliente no dejó un comentario.

Bryant W. en

Grado:

El cliente no dejó un comentario.

Kevin R. en

Grado:

Provide appropriate adapters for trailer lights. However, customer service (Kevin) was great!

MARK O. en

Grado:

El cliente no dejó un comentario.

laurel N. en

Grado:

Great people to work with locally on both ends. The customer service at the 800 number, not so much. My order was canceled and no one asked me about it, or notified me that the company did it. Finally, the last person I talked with got the order put in and all went smoothly from then on. And waiting on hold for over 30 mins is not good customer service.

Todd W. en

Grado:

Both representatives were very friendly and courteous and quick thank you so much for all your help

Daniel B. en

Grado:

Not sure how or if I could return after hours without a smart phone & finding & reading instructions on key drop box

Paul N. en

Grado:

El cliente no dejó un comentario.

dan O. en

Grado:

Deb is really friendly and helpful. I will be renting the trailer again.

Jason W. en

Grado:

El cliente no dejó un comentario.

EBIZIMO N. en

Grado:

El cliente no dejó un comentario.