Returned after business hours and didn't have the costumer contacted us back. We just follow the instructions in how to return after business hours in the parking lot.Reginaceli M.
New Hope Storage
(U-Haul Neighborhood Dealer)
New Hope, MN 55428
(Service road past Shell Station - Take first right on 50th)
- Mon–Fri10 am–4 pm
- Saturday10 am–3 pm
Special Operating Hours
- 12/23/2023: Closed
- 12/24/2023: Closed
- 12/25/2023: Closed
- 1/1/2024: Closed
- 24 hour customer return
One-Way and In-Town® Rentals in New Hope, MN 55428
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I was disappointed with a few things. The woman who checked us in told us the truck was full of gas and to ensure it was full when we returned it. When we checked the fuel gauge, it was below the full line but I assumed that must be where â€œfullâ€ was for the vehicle since the woman had so strongly said it was full. We put 9 gallons of gas in before returning the truck. We only drove 22 miles. There is no way we used 9 gallons of gas. And sure enough, the fuel gauge was much higher. This felt very shady. Additionally, we returned the truck after hours and did it realize that there would be an ask for pictures. We were trying to be efficient so I competed the steps online while my husband returned the key. Little did we know that the third step would be providing pictures. That should have been a step one or it would have been nice if it had been outlined up front so we knew to keep the keys. At 10pm this was not a stresser we needed. Thanks!Erin M.
Service lady was exceptional. My 6yr old daughter got stung by a bee just walking up to the steps & the lady pulled out a first aid kit, talked to her, and helped her feel better. She even led us out a back way to the parking lot to avoid going by where there could be bees since my young daughters were scared of getting stung again. She went way above and beyond what she needed to do.Ben D.
Over 45 min wait to check out trailer. Lights did not work. No one was around when I went to return. I stood in the office and called the office number. No answer. The woman working was apparently in a truck. Invest in a cordless phone or forward to a cell when away from the desk.Timoothy H.
The office was closed so I dropped off the keys in the drop box. Didn't have any issues other than knowing where to park the uhual truck. Space was limited for a 20 foot truck.Nue T.