I experienced multiple issues with my U-Haul rental from the moment I attempted to pick up the vehicle. The app repeatedly stopped working, which prevented me from taking the required pictures of the vehicle before leaving. The vehicle already had noticeable damage, made loud noises, and was not in good overall condition. I also had difficulty removing the key from the key box and had to make multiple phone calls for assistance. There was an hour-and-a-half wait, and I also experienced issues with being locked inside the gate. Overall, there were multiple problems with both the rental process and the condition of the vehicle at this U-Haul location, which made the entire experience extremely frustrating and inconvenient.
Jazmine M
Shenango Mini Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in New Castle, PA 16101
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 2.5 es la calificación promedio de clientes
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Opiniones de clientes verificados
Cada comentario está vinculado a una reserva o contrato de U-Haul real.
Cómo funcionan los comentarios de U-HaulCheck In was very time consuming. Not everyone is up on doing it with their phone.
MICHELE VThe office lady was rude and then said she can’t do anything for me I have to do everything online by myself and then I struggled outside and had to figure it all out by myself while she packed up and left for the day ….for my first time renting a U-Haul it was a terrible experience
Tara SNo one was there working at 10 am. For that reason returning the truck was a hassle and hopefully was input as returned on time. Had to call the 1800 number for assistance. There was nowhere to really park the truck.
JOSEPH PNothing. You guys are swell thank you.
Regina C