There's a locked gate to get in which requires you to call the facility owners on their personal phones to get the code to get in. This says it's a 24 hr drop off facility, but it probably shouldn't be. I was lucky to get them on the first call and get in to park the truck just fine, but that may be because it was around 10 pm. This may not happen if you drop it off overnight and they're sleeping. You could be stuck outside a locked gate. Since Uhaul's after hours customer service team doesn't answer (I held for 32 minutes before I gave up), you could be totally stranded with your truck and absolutely no way to return it. Uhaul's app and website give you no options to change your drop off location in case you can't access your â€œ24 hourâ€œ drop off location. If you're not planning on dropping it off during business hours, I would choose a different location.Melissa M.
Trailer Rental & Towing in New Castle, PA at Shenango Mini Storage
(Distribuidor de U-Haul del vecindario)
Alquileres locales para mudanzas de ida o en la ciudad en New Castle, PA 16101
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 3.0 Average Customer Rating
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Owner was very accommodating.Christopher G.
This location was outstanding. I would recommend Betsy to any and everyone who might be in the market for a uhaul. Top notch overall!John S.
Location was fenced in with an unknown security code. It took over 1 1/2 hours to get the truck because no one was answering at location or U-HaulThomas L.
accommodating peoplerobert T.
Not knowable about chargers didn't have appliance dolly have used haul many times would never recommend this locationdiane P.
Ladies were very polite. They answered all my questions. Got me on my way as quickly as they could.Mary C.
betsy is greatjosh A.
easy donecharles W.
betsy was great keep up the good workcharles B.
I took the truck 14 miles. The fuel gauge was the same as when I picked it up and I still get charged for a fill up. I'd say the last people to used the UHAUL should be charged for the fuel. Also the door was open when I picked up the truck and it smelled like an ash tray. I will never use uhaul again.Joseph D.
it ended up costing much more than I was told.cathy W.
lady took good care of us.charles B.
Took to long to get the truck system sucked and the code given to pick up truck didn't work to drop off good thing a guy was inside gate working on his car to let us in and outJohn G.
horrible service I will no longer go through uhaul ever again and will be contacting corporate for my funds back truck broke down twice with two babies in it cslled the people I got it from never cared told me to call uhaul that they juust rent them to people very disappointed this is not the first time I had trouble with uhaul items .Jacqueline F.
I used this facility 2x. And the lady/owner was great. Nice lady. And would definitely use her again.lamar G.
Do not apply inappropriate fuel charges.Justin J.
There was nothing wrong with the truck or location. My problem was with uhaul! Moved my pick up location twice even after confirming! Then to top it off i went to pick up the truck and there was no truck there!! Uhaul needs a better system! Not only am i waiting for 20 minutes to even talk to someone, they don't even know where my truck that i reserved was! Found out they let the previous person keep it until 5pm that day and let another person drop off at a different location! Moving is stressful enough to add on poor running company!! They did discount and add miles but it doesn't help when I'm driving all over the place to find a truck THAT I ALREADY RESERVED AND CONFIRMED! For any future customers, make sure to call the place first to see if they even have your truck! I feel bad for the â€œmiddle manâ€. There should be a spot to review the company, not the pick up/drop off locations!Crystal S.
They weren't there on time they were an hour lateNicole G.
This was the worst experience I have had at Uhaul! I arrived to pick up the truck and trailer at 11:45am and sat outside of an empty lot waiting for a worker to show up to give me access to the truck. I did not get the truck until after 2pm!! the costumer service was horrible and there was not apology or accommodation for the worker not being present for hours. I was informed that I would be credited $100 due to the error but did not get the credit for the purchase. I did not receive any assistance or instructions on how to use the trailer because I've never towed a car before. Thank God for youtube videos!! I figured it out and got out of there as quickly as possible hours later. I would highly recommend Uhaul get rid of Shenango Mini Storage location because it gives you all a bad name. This will be my last Uhaul experience due to this issue.Jason B.
I was overcharged a $40 late fee when the vehicle was,returned 6.5 hours after picking it up. Additionally charged $14 for coverage that I had,already paid for when picking up the truck. Lastly, there were taxes charged on those charges and a Motor vehicle rental fee of $2. The only legitimate fee to be charged was the additional mileage. I am requesting a refund of those charges be electronically sent back to my credit card account. That amount should be 60.99. PleSe feel free to call me with any question at 724 713 1287 Thank youJoe F.
The greatestShawn H.
Nothing service was greatDean A.
Betsy was very niceSusane B.
after talking to uhaul on the phone this place made me feel great, they answered my questions. good workkimberly D.