The manager was very helpful with getting the App installed on my phone so I could take the necessary pictures to check out/in the U-Haul. When I completed the transaction, the U-Haul invoice included the SafeMove $15 charge that I had opted out of. She told me to contact U-Haul, and before the day was over, U-Haul had refunded the money. This was a very easy, stress-free move. ¡Gracias!
DOROTHY T
Storage Sense
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Naples, FL 34109
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Your communication sucks. You knew this location was not open when my reservation started yet no mention that the app is required. No details. A 45 min wait for customer service hotline. Staff at location was rude. Did not want anything to do with rental process. Said “I’m not getting paid to help with U-Haul”. Truck can smelled strongly of urine. Disgusting. Trash in back cargo area. It overall sucked.
Corbin WIts easier to just go to the regular U-Haul store instead of offsite. There was bad Internet reception and took forever to download the pictures to pick up my truck, time wasted.
Vickie PUhaul best place for rental needs. They are right there to help you with your needs. Any questions there right there to answer. Excellent service thank you.
Susan RI had a 9:30 appointment which is when the office opens, and nobody was there. I ended up having to self-check in with the app which thank goodness someone helped me with over the phone the only professional help i got. Two people from the site showed up and disappeared not one time asked me if they could help me say they were sorry for being 35 minutes late NOTHING. It's not the easiest location to pull in and out of very industrial. I would find somewhere else to operate uhaul they don't care about uhaul it pretty obvious. I would never use that location again which is a shame because i have rentals in the area and need to use again but i will find something else.
robert r