The orange drop box box was difficult to locate as it was not close to the parking space that I returned the van to. I would suggest moving the drop box closer to the key pickup in the parking lot. Or have a sign as where the box is located.Christine C.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Minooka, IL 60447
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- 4.5 Average Customer Rating
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The whole experience was not genuine. The price I was quoted was wrong. The explanation wasâ€I don't knowâ€. I tried to use the app but it was a waste of time, and I hate wasting time. The checkout was horrible. The virtual checkout dropped me on the last step and I had to call in and waste more time. Then I was contacted at work 4 times stating I didn't return the key, which I did. I tried to call the local site 4 time and left messages about the keys.Todd D.
My pickup moved from Shorewood to Minooka (6 miles further) and was told on the phone when my Uhaul Representative called me that I would receive and increase in total miles alloted. When I returned my truck today I was 2 miles over the original limit I had (38). I get it's only 2 dollars. But if the spot moves that I have to drive to pick up the vehicle I shouldn't be charged extra when I go slightly over on mileage. Otherwise the truck was great.Christopher R.
All around a very good and easy rental. No issues. I recommend.Thomas W.
Office message said open until 2pm, dropped off truck at 145pm and there wasn't anyone available.Jennifer L.