Close location. Truck not swept out or cleaned. Cab of truck had mud from prior use and not cleaned. When pointed out there was no response or offer to confirm. We then drove to our Uhail storage unit 5.5 miles away to remove contents. Thank you for making us drive from one UHaul site to another to pick up a dirty truck.ROBERT T.
Moving Truck Rental in Memphis, TN at Fairgrounds Self Storage
(Distribuidor de U-Haul del vecindario)
Memphis, TN 38111
(1000 feet east of Parkway)
Services at this Location:
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- 4/16/2021 - 4/18/2021: cerrado
- Devolución del cliente 24 horas
Alquileres locales para mudanzas de ida o en la ciudad en Memphis, TN 38111
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
Comentarios de clientes
- 3.0 Average Customer Rating
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The agent at the drop off was less than enthusiastic in helping me. I asked for help in disconnecting the trailer as it was my first time and I was unsure of the process. I could tell she wasn't coming out to help and was able to figure it out myself, but I don't believe I'll use that location in the future.Cheryl T.
The rental office is hit or miss on being open. Single person on-site to manage rentals of trucks and storage units. Limited range of selections, but smaller trucks are usually available. Service is acceptable. Agents are pleasant enough. Convenient for Midtown Memphis. I'm a repeat customer.GRADY R.
The truck was dirty with cracker crumbs and trash everywhere and it smelled of cigarettes. The entire thing was completely frozen solid. There had just been a storm so I had to spend an hour and a half defrosting and de-icing - the cargo door was completely frozen shut. I had to call my sister to bring me a bucket of warm water to get it open. You'd think if you make a reservation that they would issue you an operational vehicle. I opted for mobile check in and spent 20 minutes working through it just to have to do it all over again with the clerk inside, who seemed to have no knowledge of the uhaul operation (she said everything I did online didn't come through her end). I was then issued a different truck than I was assigned originally which caused all sorts of problems with my check in and ended up having to start all over (AGAIN!). There was nowhere to park. You have to have someone drop you off to pick up the uhaul truck. The entire experience was a disaster. I feel ripped off.Alexandra B.
Truck smoked excessively. Bad, or no, muffler.Frank R.
Reserved for 9:00AM. Had to wait until 9:30 for someone to open the office.Grady R.
There is no signage directing me to go to the Uhaul website to return the truck. Was on hold for 5 min before the agent told me to go to the website. No key drop box, just a mail slot. It was freezing so I just tossed it in there with a prayer.Jessica S.
Waited on hold for 15 minutes at drop off, which was a dark location in an industrial are. Also, AC in truck needed recharging. I was driving straight into the sun and the cab reached 95 degrees during tyhe l;ast 2 hours of my trip.William W.
Easy drop off. Very courteous.Larry S.
It was a very easy and smooth process! Thank you!Samesa H.
This was the SHADIEST place to turn in a truck ever. There was nobody on site, and there was no key return box! Very bad.Taylor W.
changed my pick up location and changed my pick up time.Timothy R.
I had a 6 by 12 trailer. There was no one to help me disconnect the trailer from the SUV. The lady in the office didn't offer to help and probably wasn't allowed to leave the office anyway. This trailer is too large to remove from vehicle alone. The company should not schedule the larger trailers to be returned here.VICTORIA H.
No instructions on where to put the keys at the end of the return process. I left them in the mail slot next to the door.Thomas T.
Need space to maneuver your truck plus the trailer. This location had very little space to do so. The site manager did a good job getting transaction complete very quickly.Robert P.
While the Fairgrounds lication was fine and Kiffauni Kemp went above and beyond to help, the overall experience was the WORST I have ever had. I was in the office for two hours and 30 minutes trying to pick up the truck I had reserved the day before. This is completely unacceptable and I will never rent from uhaul again and have already told friends about those wasted hours I will never get back. We're had two men whom we hired to do the lifting. After waiting for 1 1/2 hours they had to leave for another job and we had to hire them for the next day. I understand that the computer system was down nationwide, but there should have been some way to expedite the rental process.Rosanne W.
Nothing -- Great experienceRobert S.
Location was closed but drop off was easy.kendra B.
Great customer service, and Kiffauni Kemp was super friendly, and extremely helpful. I will definitely recommend this location to any one in the area!Larry B.
The people checking me in and out where great but the uhaul was super dirty when I got it.Margaret P.
The place where I called said they had my trailer but i get there the said it was only two way trailers. Had to go to Tennessee to get it. Wont use u-haul againSidney M.
Don was fantastic and went above and beyondDonald H.
There should be more employees that are knowledgeable and respectful when opening.Rea B.
Trailer was nasty. No Jack to lower and raise trailer for attachment. Trailer doors would not close. Nastiest trailer/truck rental I have had in my life. I am 50moved all over this country.Timothy H.