Employees need to be better trained with rental equipment and services provided at this location. The first employee told me they didn't want to check anything out on the equipment provided so they called the Uhaul dispatch and handed me the phone.we thought everything was good to go but then ran into another issue and the employee just handed me the key and said "that must be the vehicle because it's the only truck out there" I then asked for a contract like I had received at previous Uhaul providers and they the (cheema employee) said "well everything is on your phone" and "it looks good to me." I told them "no. I'm not taking the vehicle without final confirmation that everything is good on my end." I then had to do my own check out on my phone but the app was glitchy and by now I'm already 30 min late with moving and I showed up 15 min prior to checkout. When returning the vehicle a different employee did the check in but again the app was glitchy and the employee was unsure how to check it in and the process and steps to take while checking in the vehicle. This review is for the location that provided the Uhaul not directed at Uhaul but you should be providing proper training for those locations using and advertising your services to prevent any loss of customers in the future.
Moving Truck Rental in Mc Cleary, WA at Cheema Market
Moving to or from Mc Cleary, WA 98557? Get FREE truck rental rate quotes at Cheema Market.
Get FREE moving truck, pickup truck and cargo van rental quotes at Cheema Market
Pickups Pequeños trabajos
Cargo vans Pequeños trabajos
Camión de 10' Studio to
1 Bedroom Apt.
Camión de 15' 1 Bedroom Home
to 2 Bedroom Apt.
Camión de 17' Casa de hasta 2 dormitorios
Camión de 20' 2 Bedroom Home
to 3 Bedroom Apt.
Camión de 26' 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Mc Cleary, WA.
Cargo vans and pickup truck rentals in Mc Cleary, WA
U-Haul cargo van rentals and pickup trucks in Mc Cleary, WA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Mc Cleary, WA 98557. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Barandillas interiores en las camionetas de carga
- Transmisión automática
- Air conditioning
- Suspensión Gentle-Ride
- V-8 de bajo consumo de combustible
- SRS/bolsas de aire
No one was there to assist in the selection or the hooking up process of the trailer I rented. I had to hook it up and assume all was well. I was incorrectly charged and had to get assistance with the correction.
The check-in person verified that I ordered a one-way to Vancouver, then he for some unknown reason changed it to having the equipment returned to them in McCleary. That cleared out my original pricing, and created a HUGE headache for me when I tried to return it to the Vancouver location that I had specified when I placed the order.
I had a reservation already done and the girl working at Cheema pulled it up online and erased the information so she had to call the Uhaul to have them help her amidst her waiting on her customers and it was 11: 00 when I got there and nearly one before I could get the truck on the road, very disappointing deal.
The drop off was easy and the employee made note of my concerns when dropping off the trailer.
Extensive customer service training for the uhaul spanaway Pacific ave location.
She was wonderful. Apparently, I was not scheduled to drop it there but she took it anyways and said she would find my paperwork later and call if there was a problem. She didnâ€™t call
I ordered a 10' truck, got a 15' truck & they charged me more then I was told I'd be charged.
They couldn't print my contract. It was emailed and I took a photo of the front page. I wasn't told I should keep track of the gas I put in the truck. When asked how much gas I put in, I under stated the amount by 6 gallons which at $3.59 a gallon adds up. I wasn't told the policy on mileage or the amount charged per mile, so when the cost went from the estimate $56 to $106 I was in shock. I won't be using this location again and if I can avoid it, I doubt if I will use U-Haul again either.
Well for some reason when I got there to pick up the truck they had nothing in there system with my reservation so after 40 minutes they finally called uhaul and you guys said my pick location was east county rentals. My emails and texts all said Cheema Market so there is a problem within your system. I am upset this took so long and it was not the fault of the people at Cheema Market this was a mistake on your part. I should the people all of my emails and texts that all said my location was Cheema not East county rentals. Im not happy about that.
The windows were iced over and the rear door was frozen shut. I had to buy an ice scraper. The truck was not ready for use. Took me 15 minutes before I could drive it. I ordered blankets, only received 3.
I had some questions about hooking up the 5x8 trailer but was told they couldnâ€™t help me. The person who could help me wasnâ€™t available for an hour. Maybe it would be smart to educate the other employees.
The employee on duty had no training renting Uhaul vehicles. The employees who did were either on vacation or unavailable. I had a deadline as I had movers showing up. She finally handed me a key, yelled a number at me, which was the number of the truck, ran out, looked at the gas gauge (which read 7/8 full), said "Yep, it's full" while I was objecting but I needed the truck NOW. So I just got in and met my movers. When i returned the vehicle, and filled it with gas, the gas gauge read 1/8 tank past full. So the original reading was short approx 1/4 tank of gas. And at 3.49 a gallon, that's a considerable amount. But the truck drove smoothly and did what I needed. I just feel that the experience could have been much better and I felt a bit cheated at the overcharge on the gas.
Clerk was not trained, the check out took 30 min. With a fully checked out and prepaid reservation.
Have someone there that knows how to do the Uhaul rentals. I waited for 1 1/2 hours after my original pickup time and they finally called someone and completed the rental over the phone.
No one was at location to assist with pickup. I did online pickup and still couldn't get key as no one was at location. Vehicle was not full of gas and windshield wipers were in poor condition. Vehicle did not give a clean appearance. Once someone finally showed up for UHaul at the location (over an hour late), he tried to be very accommodating and helpful.
you dropped the ball on my reservation,more then 3 hours out of my way, promised a discount and that connecting reservations would still be in place, DID NOT HAPPEN AT EVERY TURN YOU PROMISED TO MAKE IT BETTER AND IT GOT WORSE,,, I CALLED TO TALK AND WAS LIED TO. YOU MADE THIS MOVE REALLY HARD, HORRIBLE EXPERIENCE,THANKS FOR CALLING ME BACK LIKE I WAS TOLD YOU WOULD DO
The windshield wipers were badly worn.
Train employees to know how uhaul transactions work
I did all paperwork and paid 2 weeks in advance. When I arrived to pick up my uhaul no one at the location had been trained or knew the first thing to do so I could take my truck. It took over an hour and many phone calls before I could take truck. Why spend the time to reserve and do paperwork? It saved no time.
Not delay a person several days because of faulty equipment and promising 45 min wait and it taking 6 hours.
We were double charged.
The people that handle the transactions at this location need to be trained next time I will call u haul and do it that way so all I have to do is pick up and drop off Thank you.
had no0 idea on how or where to check me in.
most horrible experience I ever had. my location pick up was changed on me at the last moment, I had to go appx 20 miles out of my way in the opposite direction to pick up the truck. then it was the wrong size. I reserved a 17 ft. and got a 20 ft. the tank was not all the way full. so I was assured that the drop off location someone would be there, nobody was there, I left thekey in the slot, and I did not replace the gas, I think that I need to be monetarilty compensated for this horrible experience. I will never never use Uhaul again and will make sure that people know this horrible experience