Comentarios del cliente para Cheema Market

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cheema Market

Grado total:

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Brian M. en

Grado:

El cliente no dejó un comentario.

Diana A. en

Grado:

No one was there to assist in the selection or the hooking up process of the trailer I rented. I had to hook it up and assume all was well. I was incorrectly charged and had to get assistance with the correction.

William P. en

Grado:

The check-in person verified that I ordered a one-way to Vancouver, then he for some unknown reason changed it to having the equipment returned to them in McCleary. That cleared out my original pricing, and created a HUGE headache for me when I tried to return it to the Vancouver location that I had specified when I placed the order.

Etta B. en

Grado:

I had a reservation already done and the girl working at Cheema pulled it up online and erased the information so she had to call the Uhaul to have them help her amidst her waiting on her customers and it was 11: 00 when I got there and nearly one before I could get the truck on the road, very disappointing deal.

Christopher B. en

Grado:

The drop off was easy and the employee made note of my concerns when dropping off the trailer.

Richelle M. en

Grado:

Extensive customer service training for the uhaul spanaway Pacific ave location.

MARK M. en

Grado:

She was wonderful. Apparently, I was not scheduled to drop it there but she took it anyways and said she would find my paperwork later and call if there was a problem. She didn’t call

Lewis F. en

Grado:

El cliente no dejó un comentario.

Cori C. en

Grado:

I ordered a 10' truck, got a 15' truck & they charged me more then I was told I'd be charged.

Joseph P. en

Grado:

El cliente no dejó un comentario.

RICHARD E. en

Grado:

They couldn't print my contract. It was emailed and I took a photo of the front page. I wasn't told I should keep track of the gas I put in the truck. When asked how much gas I put in, I under stated the amount by 6 gallons which at $3.59 a gallon adds up. I wasn't told the policy on mileage or the amount charged per mile, so when the cost went from the estimate $56 to $106 I was in shock. I won't be using this location again and if I can avoid it, I doubt if I will use U-Haul again either.

Kathy D. en

Grado:

Well for some reason when I got there to pick up the truck they had nothing in there system with my reservation so after 40 minutes they finally called uhaul and you guys said my pick location was east county rentals. My emails and texts all said Cheema Market so there is a problem within your system. I am upset this took so long and it was not the fault of the people at Cheema Market this was a mistake on your part. I should the people all of my emails and texts that all said my location was Cheema not East county rentals. Im not happy about that.

Joseph P. en

Grado:

The windows were iced over and the rear door was frozen shut. I had to buy an ice scraper. The truck was not ready for use. Took me 15 minutes before I could drive it. I ordered blankets, only received 3.

DawnMarie L. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

I had some questions about hooking up the 5x8 trailer but was told they couldn’t help me. The person who could help me wasn’t available for an hour. Maybe it would be smart to educate the other employees.

Kuljinder S. en

Grado:

El cliente no dejó un comentario.

kelly M. en

Grado:

El cliente no dejó un comentario.

Doug P. en

Grado:

El cliente no dejó un comentario.

MANPREET S. en

Grado:

El cliente no dejó un comentario.

Jim S. en

Grado:

The employee on duty had no training renting Uhaul vehicles. The employees who did were either on vacation or unavailable. I had a deadline as I had movers showing up. She finally handed me a key, yelled a number at me, which was the number of the truck, ran out, looked at the gas gauge (which read 7/8 full), said "Yep, it's full" while I was objecting but I needed the truck NOW. So I just got in and met my movers. When i returned the vehicle, and filled it with gas, the gas gauge read 1/8 tank past full. So the original reading was short approx 1/4 tank of gas. And at 3.49 a gallon, that's a considerable amount. But the truck drove smoothly and did what I needed. I just feel that the experience could have been much better and I felt a bit cheated at the overcharge on the gas.

Pete V. en

Grado:

Clerk was not trained, the check out took 30 min. With a fully checked out and prepaid reservation.

Bobbi W. en

Grado:

Have someone there that knows how to do the Uhaul rentals. I waited for 1 1/2 hours after my original pickup time and they finally called someone and completed the rental over the phone.

Michelle P. en

Grado:

No one was at location to assist with pickup. I did online pickup and still couldn't get key as no one was at location. Vehicle was not full of gas and windshield wipers were in poor condition. Vehicle did not give a clean appearance. Once someone finally showed up for UHaul at the location (over an hour late), he tried to be very accommodating and helpful.

Frank R. en

Grado:

El cliente no dejó un comentario.

Richard E. en

Grado:

El cliente no dejó un comentario.

Richard E. en

Grado:

El cliente no dejó un comentario.

jimmie B. en

Grado:

you dropped the ball on my reservation,more then 3 hours out of my way, promised a discount and that connecting reservations would still be in place, DID NOT HAPPEN AT EVERY TURN YOU PROMISED TO MAKE IT BETTER AND IT GOT WORSE,,, I CALLED TO TALK AND WAS LIED TO. YOU MADE THIS MOVE REALLY HARD, HORRIBLE EXPERIENCE,THANKS FOR CALLING ME BACK LIKE I WAS TOLD YOU WOULD DO

Gerry S. en

Grado:

El cliente no dejó un comentario.

knj D. en

Grado:

The windshield wipers were badly worn.

en

Grado:

Train employees to know how uhaul transactions work

Austin B. en

Grado:

El cliente no dejó un comentario.

HILLARY Z. en

Grado:

El cliente no dejó un comentario.

Sandra P. en

Grado:

I did all paperwork and paid 2 weeks in advance. When I arrived to pick up my uhaul no one at the location had been trained or knew the first thing to do so I could take my truck. It took over an hour and many phone calls before I could take truck. Why spend the time to reserve and do paperwork? It saved no time.

Daniel B. en

Grado:

El cliente no dejó un comentario.

Mark S. en

Grado:

El cliente no dejó un comentario.

Whitney H. en

Grado:

Not delay a person several days because of faulty equipment and promising 45 min wait and it taking 6 hours.

Samantha C. en

Grado:

El cliente no dejó un comentario.

STERLING S. en

Grado:

El cliente no dejó un comentario.

Tanya B. en

Grado:

We were double charged.

GLORIA H. en

Grado:

El cliente no dejó un comentario.

Frank G. en

Grado:

El cliente no dejó un comentario.

Sandra S. en

Grado:

The people that handle the transactions at this location need to be trained next time I will call u haul and do it that way so all I have to do is pick up and drop off Thank you.

Merlinda J. en

Grado:

had no0 idea on how or where to check me in.

Sheree Y. en

Grado:

most horrible experience I ever had. my location pick up was changed on me at the last moment, I had to go appx 20 miles out of my way in the opposite direction to pick up the truck. then it was the wrong size. I reserved a 17 ft. and got a 20 ft. the tank was not all the way full. so I was assured that the drop off location someone would be there, nobody was there, I left thekey in the slot, and I did not replace the gas, I think that I need to be monetarilty compensated for this horrible experience. I will never never use Uhaul again and will make sure that people know this horrible experience

Warren F. en

Grado:

El cliente no dejó un comentario.

erik J. en

Grado:

Absolutely horrible experience. They could not figure out how to rent me a U-Haul truck! Come on, this is what you do. They could not figure out how to use the computer and had to call U-Haul corporate. And then the printer was out of ink and could not print my contract. I had to take a picture of the computer screen with my contract on it as proof. The girl that helped me was really sweet and really tired to help but... never mind. I suggest never renting a U-haul here. But the pizza is great and smells really good!

CHRISTOPHER K. en

Grado:

You all are way to high. to me overcharged...

waco M. en

Grado:

El cliente no dejó un comentario.

DONALD F. en

Grado:

They need more staff that have a good grasp of English, both understanding what the customer is trying to convey and speaking English good enough to understand what they are saying. A store that has only one person taking care of store purchases, making food, selling liquor, and renting u hauls. Especially when there is a reservation. Also it would be preferable to pick up a vehicle that has enough fuel to make it to a gas station that doesn't charge thru the nose. I had to purchase their gas to make it out of the parking lot. Then they wanted to charge me an additional $30.00 for gas even though I brought the truck back with more fuel than what I got it with. Not happy at all.

Delbert M. en

Grado:

Have the people clean the truck and have documents. I didn't even get a receipt for my credit card payment. Worst uhaul experience ever.

della P. en

Grado:

El cliente no dejó un comentario.

JOSHUA K. en

Grado:

The attendant mentioned that after I left the night before he had Googled my house and he liked it claiming it was like a mansion I found this to be kinda creepy and both me and my wife are kinda worried.

RYAN F. en

Grado:

Just overall felt like a sketchy place. Have a hard time communicating with staff. We were concerned with things being done right. Everything went fine, but its a icky location to be honest doesnt remind us of normal uhaul locations.

RYAN M. en

Grado:

Truck was at a quarter tank, facility had no idea what they were doing, and trucks were parked dangerously close.

Bunnea S. en

Grado:

El cliente no dejó un comentario.

Stan A. en

Grado:

El cliente no dejó un comentario.

TWILA W. en

Grado:

El cliente no dejó un comentario.

Lisa R. en

Grado:

very helpful worker who got me through the process quickly.

AMANDA H. en

Grado:

First they weren't able to accommodate me with the size truck I needed. And then the truck they gave me was full of garbage, the windows were covered in dog slobber and someone's cell phone was left in the truck. When I asked about renting a hand truck the clerk told me it was $10 for both days but after returning the truck I was charged $10 per day instead. If I would have been told that I would have returned it the first day as we didn't use it during day 2. The clerk didn't seem confident with the uhaul computers and it took much longer to pick it up then we had anticipated. When we dropped off the truck another clerk didn't really know what to do. She just took the keys and that was it, no receipt was given or final total disclosed. I had to wait to receive an email email the next day. I was pretty disappointed in the overall service with this establishment.

DAVID G. en

Grado:

This location is a small town gas station/grocery store that is quite busy with customers coming in to pay for gas groceries and deli type foods.There is only one cashier working there on the two saturdays I recently rented trucks there and it took 45 mins to rent a truck the first time and an hour this last saturday and that was with express check in.This one worker was so busy and frazzled that she lost and started crying in front of customers.This employ was so over worked and overwelmed that I would never suggest this location.I have rented many times thru the past decades from Uhaul and always had a good experience and I feel this location is not a place for Uhaul to continue there usually good business practices.

DAVID G. en

Grado:

El cliente no dejó un comentario.

Aubrie B. en

Grado:

The guys seemed completely clueless, the location was filthy and so were the employees. Also there were several problems with the uhaul website while they were trying to complete our transaction.

Heather O. en

Grado:

El cliente no dejó un comentario.

Robin C. en

Grado:

El cliente no dejó un comentario.

leslie or norman R. en

Grado:

El cliente no dejó un comentario.

carie P. en

Grado:

Cheemas employees went above and beyond any previous uhaul rentals..I have a disabling back injury and they were beyond helpful!! Great job!!

Amanda T. en

Grado:

It took me an hour of standing in this gas station and repeating the process 3 times before i got to leave with the truck i reserved prior to the day! then when dropping the truck off at a different location they say it wasn't checked out properly and wanted to repeat the process again!