Make sure you have a great phone to take care of all the pictures you have to take for the rental. B sure they are not out of focus 😕
Anthony B
Easy Stop Storage Lubbock East
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lubbock, TX 79414
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck was dirty when I picked it up. The cargo part was not too bad but had several small pieces of trash. The cab was nasty! Spill drinks, sticky stuff around the cup holders and on the dash. Several blankets were just thrown in the cab. I had not ordered blankets. The oil needed to be changed, and it was two quarts low. I had to get roadside assistance to come check it. The tech was excellent.
Melanie HWorst customer service. Incompetent and triple charged me. Gave me the incorrect miles and then tried to convince me it was my mistake. They returned my truck in the system when I still had it after using it only 30 so miles then charged me for over 300 something. I could hear the managers over the phone with the employee telling her that it was my mistake and it was something I had to have done. They said they didn’t even show me as having the truck and they thought it was in the lot!!! Never will rent from them again. Penske it is!
Ryan Fhard to find the location and they did not open until 9:00am
Scott BI did not interact with the staff as I did an early drop off before they opened. The key lockbox has no lock and is easily opened. Anyone could have walked by, taken the keys I dropped off, and stolen the truck, utility dolly, or both. The only reason I dropped the truck off is because I had to catch a flight. If that had not been the case, I would never have left the truck there. Something needs to be done ASAP.
Brian B