The site was clean when I finally found it, but it was hidden from the street, not well-marked and lacked marked parking areas for large trucks.Steven V.
Customer Reviews for Easy Stop Storage Lubbock East
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PATRICK B.
El cliente no dejó un comentario.Don H.
So when I set this reservation up. It was for Clovis to Lubbock but it was unavailable. So my wife and I had to drive to Lubbock pick up U-Haul and then drive back to Clovis to load. It was a waste of 5 hours of our moving time. I was told I could have the truck till November 3rd at no additional cost. yet you charge me another $161 on top of the $250 that we already paid. I put more fuel in than what was in it. It was less than 3/4 tank. I put it to 3/4 tank. The truck was never cleaned out there was trash and a pair of women underwear in the truck. On top of all that my reservation was still not complete. I had to go get the appliance dolly because there was not one at the place I picked up the truck. I wasted more time than moving. I expect to get my money back.Joseph B.
El cliente no dejó un comentario.Jeffrey M.
The truck I reserved was not available at the original location. Rather than contacting me and changing pickup location I was â€œupgradedâ€ to a 26 foot truck (paying for it) I wouldn't have noticed if I didn't just so happen to check my reservation. Then I also reserved 5 dozen moving blankets in advance and then payed in advance. Got to the location and they had no moving blankets. Once again no contact from Uhaul. Rep at storage place was nice and helpful about it though. Just wish uhaul could have gotten off their asses and called to change pickup location AND told me location wouldn't have moving blankets.Spencer W.
Nothing I can think of. The attendant was very nice, friendly and helpful.RHONDA W.
El cliente no dejó un comentario.KAREN S.
El cliente no dejó un comentario.Henry C.
El cliente no dejó un comentario.Brittney T.
El cliente no dejó un comentario.cyann R.
More obvious directions on how to drop off the van would've been very helpful. The hours are also not great for moving on the weekend so it makes it difficult to drop a truck off. They worked with me though and made it rightDaniel L.
Pls provide updates at least 2-3 days if equipments requested are available & provide possible location where equipments can be picked up if it is not available on the truck pick up location. We made a request for equipments but those weren't there on the day of pick up.Eric A.
El cliente no dejó un comentario.Ashley W.
My rental was setup to get at 10 am. The employees at this location didn't show up to open up or get me the truck until after 10:18. No apologies for being late, not even acknowledging it. It's absolutely unprofessional. The truck was fine but the experience was terrible.Carly B.
The guy Jake Ivan at the Plainview, Tx location was very terrible and a thief.. But the lady Gabby at the Lubbock, Tx location was very helpful and honest with me and really deserves a promotion she did not try to hide the fact that the guy in Plainview Texas wrong with me.Laday C.
El cliente no dejó un comentario.Austen A.
El cliente no dejó un comentario.Amanda R.
El cliente no dejó un comentario.kristoffer D.
El cliente no dejó un comentario.Wendy D.
I reserved an appliance dolly weeks ahead of time. It would have been easier if they had one available for me.William E.
El cliente no dejó un comentario.Cynthia P.
El cliente no dejó un comentario.clifton F.
The truck was very dirty unfortunately and this location did not have the furniture pads I placed on the reservation. I was called the day before my pick up instead of 2 days prior as I had been told previously. I spoke with Elaine the day before and she gave me a convoluted story about while the pads wouldn't be there and she wasn't sure that I would get the truck at the pick up location. I understand that she was stressed and may have just been expressing her frustration to me but this did not help my frustration. Also I spoke with a woman named Cammy in scheduling 1 week prior to my pick up date and she advised me to use a different company such as Budget Truck and Penske if I wanted "peace of mind" because she could not confirm my truck which I found to be quite unprofessional. I believe that she was also very stressed and decided to express her frustration to me. Overall the cost of the movers and the truck was reasonable and the moving help was excellent but the scheduling process seemed very hectic for the employees and myself.Christine I.
El cliente no dejó un comentario.TIM P.
They need a U-Haul sign on the street---very hard top find their place of business., although they were very helpful when I called; shouldn't have needed to though if properly signed on the Englewood Street side. I was looking for "U-Haul", not "Easy Stop Storage." That is the only reason I didn't give the location as excellent rating..They too were very helpful once I arrived.Paul H.
El cliente no dejó un comentario.Tim L.
El cliente no dejó un comentario.Francisco M.
Customer service would be good, I left the uninspected trailer as instructed, guy never left the office.Ronald M.
Great service and great price.AARON A.
El cliente no dejó un comentario.Robert B.
Was good to do bussiness with. Finished checking truck back in quickly. Easy location to find.Hulen L.
Just dropped off a trailerKelly V.
El cliente no dejó un comentario.Darin M.
The online reservation application has a glitch in functionality when a reservation is made for payment at time of pick-up. If the person paying for the rental is different than the person driving the rental, and any and all insurance is declined, the application flips the reservation/contract into the driver's name and defaults to the overpriced "SafeMove" insurance without any notice. The confirmation is emailed to the renter under the driver's name. The agent at the rental location can't find the reservation when the renter's name is given, because the driver's name has been substituted for the renter. And the box you thought you were initialing to waive the insurance, is actually agreeing to the insurance. Agents should go over ALL customary charges and potential charges. The website reservation/contract application issue needs to be addressed, so others aren't presented with the same issues, and U-Haul looking somewhat shady...Tommy B.
El cliente no dejó un comentario.Carl D.
Everything was quick and easy! Will definitely recommendVictoria G.
When you leave the property you need to have someone there to take care of customers here please and thank you it was very helpful to have free truck with rentalalice H.
El cliente no dejó un comentario.John Harrison G.
El cliente no dejó un comentario.Julie R.
I was impressed that I was able to pick up the truck before business hours... until I actually picked up the truck. The truck was fine, but.... They charged me for a dolly but there was no dolly. The receipt even said there was one returned... but since there wasn't one in the truck when I picked it up then obviously there wasn't one returned. That seems shady to me. Next time I will wait until there is a person on site before I pick up the truck.Holly W.
El cliente no dejó un comentario.Jared D.
We spent over 700.00 and the air conditioner did not work. Driving g this huge truck in south Texas without a nd air conditioner that worked was horrible. Never UHaul againBUDDY W.
Service was great, access was easy. Made my move so much easier, thank you!Tiffany A.
Excellent customer service!!!Dana A.
self service pick up helpfulMark K.
El cliente no dejó un comentario.Mi'ya N.
El cliente no dejó un comentario.Jared S.
El cliente no dejó un comentario.Tom T.
Your self pick up is shit. It took 30+ minutes then over 40 to return then try to charge me 7307 and I will not pay that I used 41 miles so my total like 60$ and with this experience I want my money back and I will never go through this or maybe even y'all and I will be telling my family and my wife's family and our friends about this horrible experience and to not go through y'allLucas B.
El cliente no dejó un comentario.Ty P.
El cliente no dejó un comentario.suzette S.
The price is deceiving. It l showed at $19.95, my bill ended up being almost $62. I returned the truck on time and only added 16 miles to speedometer. I did add the insurance, because I was told regular imsurance would not cover it. That was not true, my insurance would have covered it. Do that was an additional $14.95 that wasn't necessary. I had a fuel charge of $7.00, what was that for? With that and the insurance the bill would only have been $42, what was the $20 additional for, besides taxes. I would hesitate to use this service again because the price advertised is no where near reality.Lisa M.
El cliente no dejó un comentario.JAY V.
El cliente no dejó un comentario.Christopher H.
The employee on duty was very nice and courteous and answered all questions I had. Job well done. I will definitely use their service again.Tommy D.
El cliente no dejó un comentario.Jimmy M.
Billed for 2 days when I only had the van for 5 hours.Ruth R.
El cliente no dejó un comentario.Kenneth T.
The guy who helped me checkout my U-Haul was very nice and helpful. Thank you for the fast and convenient experience. I would definitely recommend this location to everyone.Rebeca H.
El cliente no dejó un comentario.Jimmy B.
El cliente no dejó un comentario.kenneth H.
The girl screwed me bybinsisting I could not use my auto insurance company to cover in case of accident. Screwed me out of $42.00 !!Tom M.
El cliente no dejó un comentario.byron A.
El cliente no dejó un comentario.wayne S.
Girl that checked me in tried to tell me charges were $270 and I disagreed. She just said, well I push the buttons and that's what it tells me. After myself helping her on the computer for almost an hour we got the charges correct. Then she forgot to give us a dolly that we reserved and the location was closed. We were unable to load everything in the uhaul and the entire loading took hours longer as we were doing everything by hand without a dolly. I called Monday and spoke to the manager and he said he would make sure we weren't charged for the dolly and did not apologize once. I asked if we could use a truck to finish loading because we weren't able to finish and he said yes, it'll be another reservation cost. Disappointed in the lack of service and nothing being offered to help us since we were pretty much screwed on loading heavy things.Jenny M.
El cliente no dejó un comentario.NISHANTH P.
El cliente no dejó un comentario.Leslie H.
El cliente no dejó un comentario.Juana L.
I dropped it off after hours, so I don't know much about this location, except for the fact that I wished they had better signage about where to drop the keys; walked all over in the heat looking for the box. Maybe I wasn't paying attention, but I usually do.Edward S.
El cliente no dejó un comentario.Margaret D.