It was very impersonal. We were told to park the truck and leave. Moments later, we were charged a fee for exceeding the allowed mileage. We did not exceed the mileage! We received an email asking us to provide proof with photos of the odometer. During a chaotic move, we did not take pictures.
Jim R
Fenwick Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Louisville, KY 40223
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.0 es la calificación promedio de clientes
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The pickup service was efficient and pleasant.
MICHAEL MContinue is excellent customer service. Pam was great and helped me find my phone after I left it on my bumper.
STEPHEN MExcellent customer service. With I was able to transfer my 5x8 to a 4x8 for the same price, not a $30+ upcharge
SPENCER PEmployees were extremely nice & understood our frustration with UHaul's scheduling process. No fault of the Fenwick location but UHaul's scheduling needs major improvement. We reserved this weeks in advance to be picked up close to our location & the day before we get the call to having to pickup else where. This also happened for the reservation we had in June in Memphis, TN. UHaul, you have your guys pick the trailer up & have it ready at the location your customer reserved it at. Twice you have messed this up for us. HIGHLY RECOMMEND FENWICK if you rent from UHaul
RICHARD W