Comentarios del cliente para Fenwick Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Fenwick Storage

Grado total:

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Jesse C. en

Grado:

El cliente no dejó un comentario.

Robert A. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

Nothing at this time. The guy was helpful and friendly, and attentative to our needs.

GUY S. en

Grado:

Nothing I can think of. Both pickup and drop off locations were great! Truck drove well!

Jesse C. en

Grado:

El cliente no dejó un comentario.

Glenn R. en

Grado:

Nothing, everything went smooth. Pick up and drop off were easy and the customer service was excellent. I would highly recommend.

Nick B. en

Grado:

El cliente no dejó un comentario.

Murot T. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

You need to modify your automated check in procedure. I had already dropped the off the trailer and left before I received the text regarding checking in. I didn't see the text until two hours later.

Cregg C. en

Grado:

El cliente no dejó un comentario.

Michael W. en

Grado:

The service was polite and friendly, and the lady at the counter was cheerful. A good job at pleasing the customer.

Brian H. en

Grado:

El cliente no dejó un comentario.

Jim L. en

Grado:

The upickup service is less than good. I tried it on the website and gave up after several frustrating minutes. Staff at this site were extremely helpful. They got me going very quickly and everything was 100% correct on my order. Very good experience.

Matt D. en

Grado:

Lady behind the counter was rude. No assistance in locating trailer connecting,or connected correctly. Guidance provided was, trailer is around back and have a safe trip.

Robin D. en

Grado:

Office needs a good cleaning, trucks needs to be cleaned inside and out before renting.

Amy J. en

Grado:

I had a reservation at another location when I went to pick up my truck they didn’t have any trucks and sent me to another location to get a truck that was smaller than My reserved truck. The person at bluegrass rental the first location was rude and unapologetic. He did not care at all. I will not rent from U-Haul ever again.

William S. en

Grado:

No I would not recommend this location or uhaul to a friend as this location randomly charged 75.51 to my card with NO EXPLANATION.

Kimberly G. en

Grado:

We arrived to the location at 9am and nobody was there. We waited for about 10 minutes and then decided to call U Haul to figure out what to do. We were placed on hold for a long time and then promised we would be called back. This call back never happend and we had to repeatedly call customer service and I had to basically have a melt down before they would take the situation seriously. We had to be out of our apartment by a specific time and the lady who was supposed to open Fenwick Storage was an hour late because she apparently overslept. Once she got there she was rude to us and acted like nothing was her fault. The whole experience was awful and we had to scramble to get ourselves packed by the time we were supposed to be out. We will no longer be using U Haul and will instead use Penske in the future. Very, very bad experience.

Keith H. en

Grado:

Dropped trailer off when closed so did not see anyone.

Edward H. en

Grado:

El cliente no dejó un comentario.

Daniel H. en

Grado:

El cliente no dejó un comentario.

Chester N. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

Staff ready and willing to hook up the trailer, check tail lights, etc. Great experience!

Roy P. en

Grado:

El cliente no dejó un comentario.

Melanie J. en

Grado:

Thanks

thomas G. en

Grado:

Lady at the service offnit helpfully at all

Stephen R. en

Grado:

El cliente no dejó un comentario.

Sharon P. en

Grado:

El cliente no dejó un comentario.

Dan T. en

Grado:

Wall Bumpers in side trailer where partially coming off on right side. Other than that everything else was ok.

Kathryn M. en

Grado:

El cliente no dejó un comentario.

Alex B. en

Grado:

I was significantly overcharged. I was charged for double the amount of miles I actually drove. Do not rent from this location.

Amelia P. en

Grado:

Display your facility where everybody can see it. And print the numbers of the truck where they can easily be spotted.

Charles H. en

Grado:

El cliente no dejó un comentario.

Linda T. en

Grado:

Terrible service and racial profiling.

bobby A. en

Grado:

El cliente no dejó un comentario.

Alfred E. en

Grado:

El cliente no dejó un comentario.

Kevin S. en

Grado:

Pulled very well it was pouring rain the whole time everything was dry

Edward E. en

Grado:

very friendly and easy to work with.

David Ryan H. en

Grado:

Difficult to find. Better signage may help people see it from the road.

Tammy C. en

Grado:

I was told that because I made reservations at 10am and didn't come in until 11am that she "could've" given my reservation away. I didn't realize that it was so strict, next time I'll definitely do the online pre registration that was offered to me. The equipment was rusty and super difficult to set up. There was actually another couple renting a trailer at the same time that we ended up helping each other out. If they weren't there, we wouldn't have been able to do it. There was no one to inspect our vehicle (like they were supposed to) , to inspect or help with the hitching the trailer. I just feel that there should have been someone there during "regular" business hours to assist if needed. I would never go there again.

David S. en

Grado:

El cliente no dejó un comentario.

Michael M. en

Grado:

Location Was closed I just dropped the vehicle off.

Teri B. en

Grado:

El cliente no dejó un comentario.

Stanley G. en

Grado:

N/A

Roger M. en

Grado:

Everything was fine, had no problems.

monty M. en

Grado:

El cliente no dejó un comentario.

Daryl J. en

Grado:

El cliente no dejó un comentario.

Lisa L. en

Grado:

El cliente no dejó un comentario.

Nick P. en

Grado:

Over all the experience was good; pick up and drop off were easy and we had no major issues with the truck other than some small issues with the brakes which I listed at the return of the uhaul. I was however charged twice for the uhaul and am hoping to receive a refund.

Eileen S. en

Grado:

El cliente no dejó un comentario.

Roger M. en

Grado:

Everything was handled well

lauren D. en

Grado:

El cliente no dejó un comentario.

Jennifer N. en

Grado:

El cliente no dejó un comentario.

Dan P. en

Grado:

El cliente no dejó un comentario.

Brandy E. en

Grado:

$.99 a mile is slightly expensive

Michelle M. en

Grado:

El cliente no dejó un comentario.

earl F. en

Grado:

El cliente no dejó un comentario.

Allen W. en

Grado:

El cliente no dejó un comentario.

barbara A. en

Grado:

The truck was dirty in the inside. Mud in the truck driver side. It was mildew in the back of the truck it wasn't clean. The u haul on Broadstown Rd. Clean it out. And mopped it. It was very slippery in the truck with the mildew. My movers that loaded even noticed it.

Dennis J. en

Grado:

El cliente no dejó un comentario.

vernon S. en

Grado:

El cliente no dejó un comentario.

Jason W. en

Grado:

El cliente no dejó un comentario.

Robin M. en

Grado:

Thank you for the excellent experience

Matthew P. en

Grado:

Nobody was there during regular business hours.

Robert S. en

Grado:

El cliente no dejó un comentario.

robert B. en

Grado:

El cliente no dejó un comentario.

Tim M. en

Grado:

The employee told me that the turn and braking lights were working, but they did not work the entire time I used the trailer.

Gordon S. en

Grado:

The truck was exactly what I needed. I’ll probably be renting again within the next month. GREAT JOB!

Greg L. en

Grado:

I arrived during closing and just dropped off so really cannot rate

AMANDA V. en

Grado:

El cliente no dejó un comentario.

Dean W. en

Grado:

The trailer I used needs a complete renovation. If the wheels on the vehicle I was towing had been an inch larger, I would not have been able to secure it on the trailer as the straps were too short. Very difficult to release trailer from the ball. Great people and service, product.

Crystal G. en

Grado:

Great customer service. Very friendly

Veronica C. en

Grado:

El cliente no dejó un comentario.

Ty N. en

Grado:

A sign by the road, telling me U-Haul turn here, would be very nice. Small office, nice folks there.

Eric P. en

Grado:

These guys are quick and courteous. Highly recommend using this location.

MICHELLE J. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Lynne B. en

Grado:

El cliente no dejó un comentario.

william S. en

Grado:

El cliente no dejó un comentario.

Ronnie H. en

Grado:

El cliente no dejó un comentario.

TONY S. en

Grado:

El cliente no dejó un comentario.

Jeremy H. en

Grado:

Horrible experience - employees not there, sign on door with phone numbers to call. Called listed number, no answer, started to walk around building, and one employee walked out of locked door holding a cell phone wanting to know what I wanted - then second employee peeks around a corner - there were two people sitting inside out of view of door with the sign to call. I asked employee a question about fuel level, and was yelled at. Charged $11.05 for 1/16th tank of gas, truck has no markings on fuel level from 1/4 to 1/2 - checked out at 7/16 (Ohio measurement) and returned at 3/8 (KY measurement) - all discretionary since there are no marks. When questioned employee raised voice and started yelling for me to call corporate that there was not anything he could do. Proceeded to tell me two different stories on how fuel is determined, got keys to start up truck told me to come check level myself and take picture. He started the truck, I took a picture, then he almost ran me over to get the truck to "more level ground" for a better read. Drove off around the corner and parked to get his camera out, I took another picture, same level - between 1/4 and 1/2. Absolutely horrible experience, unprofessional employee, would NEVER return to that location.

CHRIS H. en

Grado:

Excellent service very accommodating highly recommend!!!

Steven L. en

Grado:

El cliente no dejó un comentario.

Joe H. en

Grado:

El cliente no dejó un comentario.

Thomas S. en

Grado:

Great service!!!

Laura W. en

Grado:

Office had staffing challenges and several customers waiting in line when I arrived so I told attendant I would wait until later but would be back , confirmed closing time as noon. I also checked in online. when I returned at 11;45 the doors were locked. After knocking someone came from back but had to call in atteendant to return to the office to help me. Then, Vehicle had low tire light on it when I got in it. I tried to ask the attendant to check the tire for me but he was already driving away without waiting to make sure everything was ok.

Eric A. en

Grado:

El cliente no dejó un comentario.

John B. en

Grado:

El cliente no dejó un comentario.

Jeffrey S. en

Grado:

El cliente no dejó un comentario.

patty R. en

Grado:

El cliente no dejó un comentario.

KEN C. en

Grado:

Travis is a true professional at such a young age I’m really fortunate to have discovered this location

Kent B. en

Grado:

El cliente no dejó un comentario.

JAMES W. en

Grado:

good service and great people,

Anthony J. en

Grado:

Charged me a cleaning fee for items that was already existing prior to my rental.

John S. en

Grado:

I would have loved to be able to pick up this Uhaul closer to my home. There is a Uhual much closer to me than this location but they did not have the size truck I needed.

Nikki E. en

Grado:

The requested dolly was not available for use. The contact, which states someone is available to answer questions 24/7, never responded to my call. Although hours were posted for the return on Monday, no one was available in the office. It took six days to receive a receipt.

Katie S. en

Grado:

El cliente no dejó un comentario.

Melanie R. en

Grado:

The store was 45 minutes late opening! which means customers had to wait 45 minutes to an hour later than scheduled to get their trucks. I had to call a manager several times for over 20 minutes just to get someone to come open the store and my whole move was effected. Totally unacceptable.