Customer did not leave a comment.mike H.
Customer Reviews for Fenwick Storage
(U-Haul Neighborhood Dealer)
Louisville, KY 40223
Services at this Location:
- Mon–Fri9 am–3:30 pm
- Saturday9 am–1 pm
Special Operating Hours
- 12/9/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Arthur P.
Customer did not leave a comment.George F.
Customer did not leave a comment.james H.
I did not go in the office so I cannot judge cleanliness. Staff was very helpful and made the return process very simple.CARLOS E.
Excellent service very friendly and extremely helpfulBobby G.
Customer did not leave a comment.Peter P.
Customer did not leave a comment.Dwight M.
Check out the vehicle when I return it not two days laterAntonio Z.
Dark, limited turn around, minimal signs with no visible direction for after hours drop. Location was convenient for us however.Loletia H.
Customer did not leave a comment.Roger H.
Wasn't the cleanest and was poorly marked from the road, but the personnel were excellent.Rick T.
Customer did not leave a comment.Krishna P.
Customer did not leave a comment.myo M.
Customer did not leave a comment.Dexter E.
Everything went greatNERI A.
Customer did not leave a comment.Alan P.
Longer hours on Saturday and someone to assist with loading vehicle on tow dolly. Otherwise they were very kind and friendly.PENNY W.
Frankly, not that much. Very good operation. Well done.William L.
Customer did not leave a comment.damon M.
Friendly and quickLarry S.
Customer did not leave a comment.Antonio O.
When I made the reservation I was not informed that the location was closed and I was going to need to get a code from uhaul to get the key, and trying to get the code was not easy I called 18004684285 the representative that answer seem annoyed to help me and I was told that they couldn't give me a code that I needed to call 8333990504 to get the code, after calling the second number they told me I had to do it online and that they also couldn't give me the code. Trying to load my drivers license online to get the code seemed impossible after half an hour it finally gave me a code. Very Disappointed.Francisco R.
Customer did not leave a comment.Joy R.
Customer did not leave a comment.Todd S.
Customer did not leave a comment.Kyle R.
Customer did not leave a comment.Lindley A.
Customer did not leave a comment.Heshan Z.
Customer did not leave a comment.Whitney J.
Customer did not leave a comment.Molly C.
Customer did not leave a comment.dan M.
My truck was extremely defective, they gave me a truck not maintained, multiple things were wrong with it and I broke down in the middle of the highway on a long one way trip. I had to wait HOURS. They also didn't provide the equipment I paid for and I had to go to another location to pick it up. My entire trip was one inconvenience after the next I hope I'll get fair consolidation back.Rachel A.
Customer did not leave a comment.Daniel K.
Customer did not leave a comment.John C.
We were to pick up our truck at 9am at Bardstown Rd, when we arrived we were told there was no trucks available and was sent to East Broadway to get a truck. We arrived at E. Broadway and was told they had no trucks and that our reservation had been placed in limbo status and no longer assigned to a location. After making several calls to Uhaul and being transferred to 5 different service reps we were scheduled to pick up at the Fenwick location. Upon arriving at the Fenwick location we found it closed and unable to pick up the truck. It took another 45 mins of being transferred to multiple people and a uhaul rep had to dispatch someone to the uhaul center to make a special key to fit the truck that was parked at the Fenwick location. The Fenwick location was about 25 miles away from the home we were packing up and moving. We were given an additional 20 miles added to the mileage initially but it was still going to leave us with going over the mileage as a result of the long drive to Fenwick and back to the apartment. The final destination was Lexington, KY. I requested to get an additional 20 miles to cover the trip and the worker Helena refused to listen to the story. She told me that I need to be happy that I had only gone 25 miles to get the truck because others had to drive 45-50 miles to get their truck. When I asked to speak with a supervisor she disconnected the call. This experience was absolutely terrible. I am scheduled to rent a truck July 30th and I will probably cancel that reservation because of this experience. I had movers at the home at 9am waiting to load the items and we ended up not getting the truck until well after 12pm. I had to pay extra money for them having to wait. I have never experienced such unorganized business. If the request for trucks superceded the amount of trucks available then uhaul should not be taking reservations and payments.Jesse D.
The office had so much cigarette smoke inside that it triggered my asthma. Needed my inhaler. The inside cabin was the same way. Otherwise things were expected. Would put up signage a road entry to long driveway to business. Larger sign in window would help. This is one of several businesses in the same building. Otherwise the man was nice, pleasant, helpful, personable, and said he appreciated our business. Offered to help us arrange help if needed-how nice!Cinthia W.
Very fast and professional serviceTilli G.
Location was difficult to find and the operating hours make it difficult to pick up or drop off at this location.Daniel E.
Customer did not leave a comment.James S.
Customer did not leave a comment.LOGAN R.
Customer did not leave a comment.Larry T.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Anne N.
Customer did not leave a comment.James B.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.Carmen W.
Customer did not leave a comment.Shands O.
Customer did not leave a comment.Barry S.
Customer did not leave a comment.Bryan M.
Customer did not leave a comment.Karla F.
They were super helpful and friendly.Jim B.
They were not open the hours they claimed to be and it took me two attempts over a two day period to return what I rented.Jeffrey R.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Manar A.
Customer did not leave a comment.AARON D.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.john B.
Customer did not leave a comment.Roy Dale H.
First rental was cancelled. They rescheduled for a bigger and more expensive uhaul than I needed. Got charged for a dolly and moving blankets that they never provided. And customer care literally just tells me â€œI'm sorry there's nothing we can doâ€. Ridiculous. So many other moving companies, like enterprise, out there that I will use instead.Chase H.
Brandon was great! He was efficient, professional and kind! I would prefer to rent from this location in the future.evon S.
Great customer service.Robert B.
Customer did not leave a comment.mark B.
Customer did not leave a comment.NABIL D.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Robert T.
I did a self-drop off. For me, it was perfect - there was plenty of space to leave it and someone checked it in eventually as I did receive an email on it. However, for someone more amateur, it isn't an ideal location.JOHN D.
Customer did not leave a comment.Christian R.
Nothing ... the staff was excellent ...jeffrey S.
Superb in all respects!John W.
Customer did not leave a comment.Gustavo H.
Customer did not leave a comment.ARTHUR C.
Customer did not leave a comment.JOE B.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.BRANDON B.
Customer did not leave a comment.Kristopher V.
Customer did not leave a comment.Dylan V.
Customer did not leave a comment.Jamey V.
Customer did not leave a comment.Josiah C.
Disappointed that they did not have all of the equipment we reserved. Made it inconvenient because we had to go to Walmart to purchase things that we didn't receive....moving blankets etc.... the only thing we got was the truck and the tow Dolley we rented on the spot. Otherwise it was good. The clerk we spoke to was great (Brandon)....Melanie F.
Customer did not leave a comment.Don W.
Customer did not leave a comment.ANDREW C.
No signage for drop location. Would get Excellent mark with a little more assurance where to drop. Had to just assume that anywhere by other units would be fine. No assurance of security or safety of unit dropped either.Kim N.
Customer did not leave a comment.BARBARA S.
Customer did not leave a comment.Janet C.
Customer did not leave a comment.KEITH P.
HORRIBLE AND THEY WERE SUPPOSE TO GIVE ME 50.00 off my total and just got my receipt and they did not take any off. Will NEVER RENT FROM THEM AGAIN !!!!BRENDA J.
Customer did not leave a comment.Ryan M.
See pickup comments.Jeffrey L.
Dropped the trailer off after hours as have done several times in the past. This is the location that was on the original order as the drop off location. It took them 18 days to check in my trailer. Now they are trying to charge me an extra $360 ($20/day for 18 days) . Total BS and am fighting these charges. Sent complaint form in two days ago and have not heard squat back from this bunch. Stay away- I have rented another trailer since this time and drove 15 miles to pick it up- glad to do it again even though this location is less than 2 miles away.David D.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.GABRIEL W.
Everything went great, the only thing that icwould change or add, is that you need a bigger u-haul sign on the main road, so the location is spotted easier.Thomas B.
Nobody was there when I dropped off the trailer so I hope they got it checked in!David D.
Customer did not leave a comment.SHELLY IRENE G.
Only problem I had was at checkin I could not get the app to recognize my location so I ended up just leaving the truck there and dropping the key off.James R.
That bullshit you try to send to me as a copy of a reciept.i got my own copy.and that man( Whitney) better learn how to talk to customers.and quit trying to cheap customers with that bullshit they pull in tell city, indiana.still need to see the bill itemized with how many gallons of gas was put in the truck and how much per gallons was chargeJackie L.
Customer did not leave a comment.Heather Y.