Dry nice people. Quick drop off. Very happy A+++david F.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lewisville, TX 75056
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- 3.5 Average Customer Rating
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I have already logged all this with your customer relations service representative. I also believe it was being escallated to your regional mgr who I was told would contact me... I have not heard back as of 2/15/24. I also just noticed that I may have been billed TWICE for toll charges associated with my rental. I have proof that this was paid prior to todays citation notice. renting from uhaul is important but I do have options... just saying.patrick S.
It took 1.5 hours to "check out" the UHAUL - twhen I finally found the truck (was told "its out there) the first truck had mulitple damage that was not recorded; so, tried to record but app failed. When went back in for help the individual was more interested in running the conveniance store counter then helpingme so another long wait. Then he told me to not worry about documenting bc he "would take care of it." Argued with me when I said "no I prefer to properly document." Finally, agreed to get me a different truck. But then indicated to just use same link - which was not working and tied to other truck. Again a discussion took place and he argued "dont worry about it." I persisted that I needed the link to document that was for thge truck I was leaving went. He made a couple phone calls and finally provided me with a link. Which I did need. Again was pointed to general area and had to find the truck which ended up being boxed in and extremely difficult to maneuver out. Also, reserved a furniture doley and two wheel doley. Only two wheel doley available which was nnot pre loaded. The guy was argumentative when I was trying to follow UHAUL policy and surely UHAUL wants the links utilized. Upon check out he did not go over prices and provide a document but waived me on and said he would email. He never went over anything. Not sure how much I was billed but suppose it will show up on my credit card. If I was not under time constraints I would have moved to a different location. FYI - when I went back to inform the app was not working another individual whom was trying to check out a truck was also having difficulties. I have used UHAUL multiple times throught the years and never have I had such a negative experience. I move about every two years along with utilize UHAUL for other things. So, will continue but think you need to know how horrible these guys were.JANETTE D.
The app functions horribly. The rep at the location told me the insurance would be $11 total but I was charged $19. The vehicle was very dirty.DAVID R.
They didn't have my dolly equipment, overcharged my CC for deposit. I will Never go there again.Priscilla D.