Customer Reviews for Hans Valero
(Distribuidor de U-Haul del vecindario)

1,081 comentarios

2405 E Hwy 121   Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split)

(972) 395-0947

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(972) 395-0947

2405 E Hwy 121
Lewisville, TX 75056
(Located on West Bound Access Rd at Business 121 Split)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 7 a. m. - 7 p. m.
  • Dom.: 8 a. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Hannah S. 
Clasificación:
1.0

They charged me 3 times the actual amount of the hire than usual but I had the truck for 24 hrs

Willard C. 
Clasificación:
3.0

I got charged for insurance when I never approved to have insurance , that is considered fraud. I was never asked to have it or decline it. Terrible they need to be stopped

Tynell K. 
Clasificación:
2.0

This U-Haul location is part of a gas station. So, when you come to pick-up or return a U-haul vehicle, you're having to compete with folks coming to buy gas. This competing of services forces the one clerk behind the counter to have to make you, the customer, bring to them photos of your mileage, your gas level, as well as lug in the dolly that you rented. These folks do nothing to make your experience a painless one. They are making the experience less painless for themselves.

Rodney T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John M. 
Clasificación:
4.0

People were friendly and checked me in and out with ease

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bassam A. 
Clasificación:
1.0

He's trying to run a store a u haul. He's rude and doesn't care about whether the u haul has low oil light on.

DUANE H. 
Clasificación:
3.0

Nothing really. Super easy transaction.

Robbie G. 
Clasificación:
2.0

This is a gas station convenient store with one person working both the uhaul and convenient store register. Anytime someone would come up with items he would leave the uhaul area and go check them out. After helping about 20 people off and on through the process I finally got my uhaul rental after 45 minutes.

Michael M. 
Clasificación:
4.0

The pick up location was great. The problem was the drop of location on N Lake Drive in Texarkana, TX. The Internet listed them as being open until 7:00 but when I got there at 6:40, they were closed. I called customer service and they said it was closed until Monday and they could not find another location for drop off. I am a 63 year old female and had no idea how to unhook the trailer myself to check it in online. I drove 3 hours back to Dallas so I could return the equipment the next day.

Beverly T. 
Clasificación:
5.0

No comments

Alice I. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD P. 
Clasificación:
5.0

Everything was great

Spencer R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe M. 
Clasificación:
2.0

El cliente no dejó un comentario.

debbie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesha M. 
Clasificación:
5.0

the trailer was brand new and the hookup was a snap on and easy to put on and take off.

John M. 
Clasificación:
5.0

the trucks fuel tank was full and was easy to return even after hours

lorenzo C. 
Clasificación:
5.0

the pickup truck was in great condition and the process was a breeze.

Cark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley D. 
Clasificación:
5.0

Great Service !!!!!!

Steven A. 
Clasificación:
1.0

Let me know where the damn drop box at for the truck keys at gas station where gas pumps were not up but did not pump gas. Thank God i didnt get molested or kidnapped. Theres no freaking cameras! It took the uhaul employee 20 minitea to get me the key, O almost got pulled over bc of the horrible alignment too, the lady cop let me make it, can yall plz do the same for me??? I didnt drive that truck today, so why am i being charged 48 twice when i should have been only billed 20. Unprofessional and wrong, dishonest, theft is what yall do rite?

David S. 
Clasificación:
1.0

The store was short staffed my stuff wasn't ready and the guy took forever. He gave me a shitty dolly that was bent and wouldn't hold anything. Very poor experience

Julie P. 
Clasificación:
1.0

Person was of very little assistance. No hookup on trailer for lights. Filthy location. Cramped and difficult to hook up. Didn't have many boxes for pick up

Paul G. 
Clasificación:
1.0

I got a warring ticket as the truck left head light was not working.The truck alignment was improper, So wobbly. Break was hard.Very bad experience.

VIPULKUMAR Y. 
Clasificación:
1.0

They did not have my reserved cargo van and offered to put me in a large truck “at the same price”. When I returned the truck it was NOT the same price. Instead of 19.99 it was 79.99

Chia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg Q. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kaylan G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John T. 
Clasificación:
3.0

Customer service were very poor

Charlie J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Calvin E. 
Clasificación:
5.0

The cashier who also runs the Valero gas station/convenience store was very helpful. ¡Gracias!

Anthony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rahman Y. 
Clasificación:
1.0

The window was left open at rain. The truck and steering wheel were very dirty. If I go to a large uhaul center to make the reservation, I don't want to be redirected to a mediocre location, where the guy helping with the tow could barely speak English. The truck was porpoising for much of the road, so I could not go higher than 50mph for large streches of the way.

Thierry L. 
Clasificación:
3.0

Didn't appreciate the hold on my account now I'm at $0 until Monday

Jordan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY G. 
Clasificación:
3.0

The truck I got was hard to drive and I think this was to expensive for a short rental. I will not be using U-haul again.

Evette G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYLES H. 
Clasificación:
5.0

Have other locations that provide trailers/ and motorcycle trailers in the colony. The gentleman at the gas station was very polite and helpful. I will be back

David S. 
Clasificación:
3.0

Be prepared for a slow check in process. Took about 20 minutes to complete.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Montrell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

laquilla R. 
Clasificación:
5.0

The online application process is too cumbersom

Holly C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
2.0

El cliente no dejó un comentario.

KING B. 
Clasificación:
4.0

El cliente no dejó un comentario.

james N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darron B. 
Clasificación:
1.0

Can was very dirty, mud on the floor, spilled soda, dog hair and smoke smell.

JAROM H. 
Clasificación:
1.0

The chairs did nothing. I even had to go get mileage and full level at the end of the rental. The truck was filthy with bird crap all over it. The bed liner is warped and coming out.

Jarrod H. 
Clasificación:
1.0

When we picked up our truck, it was covered in mud and gross substances in the cup holders. It had not been cleaned.

Kelli W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sean S. 
Clasificación:
1.0

Very unprofessional. No clear communication. They Could not apply my employee discount because they didn't know how to, and it's a filthy environment overall.

PAULA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

cynthia M. 
Clasificación:
2.0

The service could be more friendly. The rental was not clean and I feel the Uhaul needs to be serviced.

Kim Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

seth R. 
Clasificación:
3.0

The check in process

Joel H. 
Clasificación:
5.0

The actual Uhaul truck experience was great. However, I do not recommend using their MovingHelp people. Just ask your close friends/family or hire someone else. At least then people might show up to help you...

Hilary F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madelyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent C. 
Clasificación:
1.0

The vehicle had not been cleaned properly or disinfected inside, also seatbelt didn't work properly. Customer service was awful and location was not ideal since it was located inside of a gas station. Worst experience at UHaul that I've had.

Courtney E. 
Clasificación:
1.0

Owner was rude, hard to understand and spoke little english. I was overcharged. He was impatient and didn't have the skill set required to explain charges and or fees. Will rent from a different vendor next time, Van seats and cab were filthy. Pet hair all over the seats.

Virginia O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherise L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDIKADIR M. 
Clasificación:
2.0

Gee, how do you say rent a wreck u-haul. Handled l

Patricia S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABDIKADIR M. 
Clasificación:
1.0

As I was filling up the uhaul and I was told this truck takes about 10-11 mpg, so I filled up 3 gals (went 30-miles). Before I was able to recheck the gauge, the attendant came out and inspected the truck, opened the door and checked the instrument reading. I asked if everything was okay and is the fuel good. He said yes and told me a receipt will be emailed to me. When I received the receipt, I was charged $30 for “ Fuel Fill-up service fee” + $16.20 for “Fuel Sales” + I already paid $9.89 to fill up the pump. I came back in and the attendant told me the gauge is not exactly at the 1/4 tank. This was when I got infuriated. He said “yes” to my earlier question, if the truck and fuel was good. This is a scam tactic to squeeze more money and creating a one time customer, because I will never use uhaul or do business at this location again. Very disappointed. Uhaul and this Valero location will receive additional negative feedbacks from me from multiple sites.

Tai D. 
Clasificación:
1.0

Customer service was terrible. Truck door wouldn't close. We filled up the gas before we returned it and was still charged for gas. I am still waiting on my refund. This location makes U-haul look bad.

william F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ekram I. 
Clasificación:
2.0

Clean the equipment

Bradley S. 
Clasificación:
3.0

The appliance dolly that I reserved was given to the person in front of me. I was given a regular dolly instead and was still charged the same despite the error. This dolly was not able to perform the function that I needed the appliance dolly for and it was too late to try to find another solution.

Terika M. 
Clasificación:
3.0

Not related to this location--Your website failed to secure a truck for me even though it gave me feedback it was confirmed. It said step 1 of 3 and would not continue after I submitted payment information. VERY frustrating. When I went to Lewisville location next morning to pick up, they told me they had no truck and I had no reservation. He sent me to a location 5 miles away with a new confirmation. As I walked in the door, I got a call letting me know it was over-booked and I was out of luck AGAIN. Sent to third location and was asked to bring it back in 3 hours and 15 minutes for another person who was scheduled to use it. Pretty unhappy customer here. Regards, Brad Powell

Brad P. 
Clasificación:
5.0

El cliente no dejó un comentario.

bryan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH A. 
Clasificación:
5.0

Nothing it was really great

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHY E. 
Clasificación:
3.0

Service was good , gas station was average, truck was clean

Eric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kornelius H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
1.0

This person does not need to have a uhaul. I was next in line after a black woman he was not listening to her. She was just asking if she could pay with two separate cards. I could plainly understand her request. This man was not paying attention or listening as the woman got feed up with him and she just left. I was next inline but being hes a gas station he would interrupt my service by taking on his customers for the gas station this upset me. I also requested a dolly but it was an appliance dolly he did not have one at his station. I took the utility dolly he did have. Now I figure that is not his fault completely but I plainly asked to have an appliance dolly when I put my order in for the truck. I also was expecting him to take me to do a walk around. This was not going to happen as he keeped servicing his gas customers. I believe that uhaul has plenty of other centers. I will only work with the corporate uhaul if I do decide to use them again because where I dropped off my truck did have 100% better service and they went over the truck and did not have me waiting because they run another business.

Al P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
4.0

El cliente no dejó un comentario.

paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica D. 
Clasificación:
1.0

The truck that I originally asked for was not available even though I reserved it. Yes I did get a bigger truck for the same price. The truck itself had difficulty starting along the route. The lady that checked me out told me that he had a half a tank of gas which I also confirmed physically on the gas gauge in the truck. I returned said truck to a different location and was told that the gas amount that I had was wrong. I called the place that I picked it up from and explained, but the individual said that they check the gauges and said what do you want us to do about. I tried explaining that it was possible whomever read the gauge or imputed the information was wrong but insisted that was the case and offered no assistance to customer in resolving the issue.

Tim L. 
Clasificación:
4.0

Convenience store WoW

MARCUS M. 
Clasificación:
2.0

The truck is on its last leg. I felt like it may break down at any moment. The gas was just over 1/8 tank so I had to fillup before even leaving the rental location. That is not good customer service. The person that helped me said bring it back at 1/4 of a tank and it was clearly not at 1/4 of tank when I started the truck. Overall, not a great experience. The location is super convenient so is where we chose to rent.

Todd S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
2.0

The truck was dirty outside and inside the box. There was loose sugar all over the floor and the owner/manager did not offer to sweep it out. I ended up sweeping all of it out. Not to mention there were loose cardboard and wood pieces in the box. Only 1/2 tank of gas. Very poor representation of U-Haul.

Grady R. 
Clasificación:
5.0

Everything was great

KRIS W. 
Clasificación:
1.0

Trailer was filled with garbage from previous renter. We had to clean it out to avoid being charged for it. It felt very unfair to us. We spent a lot with Uhaul for our recent move and were happy until now. It shouldn't be on the renters to clean the vehicles.

clinton T. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Samuel L. 
No se han enviado comentarios para esta ubicación.

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