Ace forgot to enter our rental into the system so we arrived at 8am to pick up the truck and the key was not there. U-Haul was wonderful to work with but we still had to wait till a manager showed up to open the store and give us the key that was inside. We had several people helping us with the stages of the move, and it was a tough day working it all in with having the 90 minute delay getting started. The truck had not been swept and the weather stripping was coming off the drivers door so the drive was incredibly loud. And we traveled a lot of miles. U-Haul was NOT the problem. It was Ace's actions that made this a worse than normal situation experience. Unfortunately this is the closest location for us and we sometimes have to rent here.teri A.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Lebanon, OH 45036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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It was advertised as a 19.95 dollar rental. However, For 3 hours it ended up costing me $93.33. They charged $.99 a mile. The 19 dollar advertised price is a total lie. I will not use UHaul ever again.larry C.
It was an awful experienceTammy L.
Great customer experience, very friendly.Michael G.
Never rented a uhaul so dirty. Pop spilled everywhere ear rings in cup holder. Truck barley wanted to go into gear had to fight with it. Fuel gauge was incorrect from what was listed when I received the truck.Joshua B.