I had an extremely disappointing experience with the H-haul Ace Hardware location in Lebanon, impacting my company on two separate occasions: 1. False Charges: On Friday, October 25, 2024, the branch charged my account $9,949, falsely claiming it was for 22,177 miles. I disputed this with my bank and eventually recovered the funds. 2. False Theft Accusation: Subsequently, on the following Friday, the branch reported to the Lebanon police that we had stolen the van, creating a serious issue for both myself and my Fleet Manager. The police went to my Fleet Manager's home, asking for him regarding this accusation. When I contacted the branch, they claimed they had tried to reach me by phone without success. They also stated that they had informed their corporate office, who allegedly advised them to contact the police. However, upon speaking with corporate directly, they denied giving any such instruction. As an Amazon Delivery Service Partner (DSP), I find these actions completely unacceptable. We returned the van today but will not overlook such unprofessional behavior. I plan to escalate this concern to Amazon for further review and action. This level of service and disregard for our company's reputation and employees is unacceptable, and we expect accountability for these incidents.
MATTHEW C
Ace Hardware
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Lebanon, OH 45036
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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- 4.5 es la calificación promedio de clientes
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Everything was good with the exception of available trucks. Make your inventory of trucks that are available to be updated on a daily basis. I had to go 10 miles further to pick up a truck for the weekend move. Additional cost was not necessary.
JOSEPH PThe mobile pick up took 30 minutes and they didn’t have the furniture dolly I needed. The ace employee said they rarely have them. Will never use U-Haul again.
Chad HI always try to go to this location to rent trucks when we need them. They are always helpful and have the truck I need.
Brenda WU-Haul truck was given with 5/8 of a tank and told to bring back with same amount of fuel. The problem with that logic is it works best when fuel gauge works correctly. I probably put $20-$25 more fuel then needed because fuel gauge moved extremely slowly. I thought this truck either has the worst fuel economy ever or the fuel gauge was inaccurate. I filled the tank tell the pump stopped. That resulted in a full tank for U-Haul and me with an extra 20 to 25 dollars that I shouldn’t have had to pay. The truck had 170,000 miles and should probably be taken out of U-Haul’s fleet. Definitely disappointed.
GARRETT W