Customer Reviews for Ace Hardware
(Distribuidor de U-Haul del vecindario)

1,250 comentarios

729 E Main St   Lebanon, OH 45036
(Rt 48 & 123)

(513) 932-4870

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 8 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(513) 932-4870

729 E Main St
Lebanon, OH 45036
(Rt 48 & 123)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 8 p. m.
  • Sáb.: 8 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

This was not the location that I originally reserved my Uhaul. The night before I recieved a text stating I needed to call a number for my reservation. Called 3 times, spent over an hour on hold combined. Kept rolling over to Columbus, they couldn't help me or tell me why I needed to call. Next morning I went to my original location and was told they did not have my reservation. The Ace Hardware was 30 minutes out of my way. Bad customer service on Uhaul's part. Excellent job by ACE Hardware.

Pete F. 
Clasificación:
5.0

One thing we noticed was that the mats inside the vehicle were cleaned or coated with something very slippery - a vinyl cleaner, etc. In the bed in particular it was quite slippery. I would suggest using a different treatment for the mats in the future.

Jeff F. 
Clasificación:
5.0

The location was great. The website for Uhaul could use work. After about an hour online trying to change filters to search, I ended up just calling to schedule. Order was confirmed and then the evening before Uhaul called and said the truck I booked was unavailable. Found a smaller one farther away. We had to add an extra 20 miles just to pick up a Uhaul when there was one in my town that wasn't being rented but didn't show up in the app.

Lisa O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
4.0

Make sure the equipment gets checked in properly when returned. I returned a trailer 1 day early, but the desk attendant did not check it in properly. As such, I received a call from the store wondering where the trailer was.

TODD O. 
Clasificación:
2.0

I went to location to secure trailer price to actually picking up. All info was given as requested. When I went to pick it up I had to repeat the procedure all over again. NO ONE offered to come and make sure that I had the trailer hooked up correctly. I like ACE HDW and the employees however this experience was sub par...

Bryan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley F. 
Clasificación:
5.0

No hassle reservation, pick-up, and drop-off! Very friendly staff.

julie N. 
Clasificación:
4.0

The back door was left open and when we arrived to the house the back of the U haul had wasps in the back. Had to spray and get rid of them before loading the truck.

Andrew D. 
Clasificación:
5.0

App and website were not working properly. Was not able to upload photos to complete return process after hours.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca W. 
Clasificación:
2.0

I've had substantial issues with being overcharged and complications with having that resolved. As of today I'm still out about $100 and have no communication about resolution.

Ralph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl D. 
Clasificación:
4.0

El cliente no dejó un comentario.

rich H. 
Clasificación:
5.0

Always the best people at this lebanon location i wouldn't go anywhere else for a uhaul. Excellent fantastic service every time.

Brent D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERALIS M. 
Clasificación:
3.0

First, on maintenance, tires on left side were under inflated, which I corrected prior to driving. Secondly, ‘Mom's Attic' leaked, with water on that upper portion due to rain last night. Finally, when I parked the truck, the gas gauge was between 1/4 and 1/2, which I consider 3/8, same as when I started. To say you put in 4 gallons to get to 3/8 is absurd, and I will be at the rental location in the morning to protest, and examine the gauge with an employee. Your practices on gas leave much to be desired, as the renter is not present when you make the determination of where that gauge happens to be reading. I will also pursue this thru AmEx, as they offer some protections to the users against abusive activities.

dennis R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan C. 
Clasificación:
3.0

I have rented from this location in the past and had no problems. But I doubt if I use it again. Upon returning it on the same day I replaced the gas back to where it was when I left with it. I drove to Wear Chester and back. I was charged about $20.00 for gas. I took a pic of gas gauge. 3/4 of a tank just like it was when I got it. I'm not very happy about this. So I don't know if I will use u haul again. I have used you so many times.

connie E. 
Clasificación:
4.0

They were very helpful and courteous.

Abe M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff F. 
Clasificación:
5.0

Nice staff

freddy L. 
Clasificación:
4.0

The location was great. The prices to rent the U-haul in the end was not worth it. Not sure that I'll ever use U-haul again.

Bradley S. 
Clasificación:
2.0

The box was not clean. Shipping blankets were thrown in a pile, not folded or stacked. We were charged for gas that I filled up past the level we received it and was still charged for 2 gallons of gas at $4.50 per gallon. We were standing and waiting to be helped when a young kid bypassed us and helped another customer. We had to wait 20 minutes to finally get our paperwork processed. Overall I will not rent Uhaul for the lebanon Ace Hardware location again. They suck.

Terry C. 
Clasificación:
4.0

Uhaul failed to provide this dealer with an appliance dolly, which I had ordered. It left me at quite a disadvantage in my move and limited me in what I was able to move. Ace Hardware was great to work with, but Uhaul let me down.

Richard L. 
Clasificación:
5.0

Great customer service!

Samuel M. 
Clasificación:
4.0

vehicle was low on gas when we picked it up. kind of a pain

Britt B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHUCK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

bill D. 
Clasificación:
3.0

The equipment was clean. The older employee that handled my checking out the equipment was rude.

Chad R. 
Clasificación:
1.0

Customer service sucks

josh M. 
Clasificación:
3.0

Truck had large chunk of ice over windshield wipers and windshield that I could not get off with an ice scraper. I would have expected it to be cleaned off since I'd seen the truck sitting there for a few days before I rented it. The check in process was extremely long through the web and I still had to go in. I should have just gone in to begin with.

DONALD Y. 
Clasificación:
5.0

Friendly people at the store, used uhaul trailer to move a relative. Needed an extra day and they were accommodating. They helped lift the trailer tongue from the hitch ball on my truck which I could not do. Great service.

allen H. 
Clasificación:
2.0

Customer service is bad

april D. 
Clasificación:
3.0

All was well but I was billed significantly more than quoted and took multiple attempts to get corrected

TERRY B. 
Clasificación:
5.0

Everyone that works at ACE are top notch people!

Bevan S. 
Clasificación:
5.0

Fill washer fluid.

Denise H. 
Clasificación:
4.0

My truck was at 1/4 tank. My pre-ordered appliance dolly was not available. No prior notification of this however plenty of spam for extra products. U Haul needs better communication with Ace hardware and CUSTOMERS

James C. 
Clasificación:
5.0

Friendly and helpful staff. Kudos to Liam for his friendly demeanor and willingness to help me locate personal item left in the truck.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

kcobettra S. 
Clasificación:
5.0

Just continue give excellent customer service!

Earl P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ronald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allencia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
2.0

I returned the equipment a day earlier then it was supposed to be. I just got a phone call from this location asking why I haven't returned the equipment yet

BILLY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter B. 
Clasificación:
5.0

Ace Hardware in Lebanon has always been great.

Brenda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Great service

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

Truck problems causing a longer trip and reduces fuel economy.

Tony W. 
Clasificación:
5.0

The truck had mechanical issues halfway into my journey. Made the truck have reduced power and also made my trip longer to get there along with reduced fuel economy.

Tony W. 
Clasificación:
5.0

The truck smelled like cigarettes and weed. Made for a very long and stomach upsetting trip.

Tony W. 
Clasificación:
4.0

My disappointment with Uhaul continues. My last experience resulted in a $50 refund as nobody was there to rent me a truck. Ace Hardware helped me but still charged me for insurance I DID NOT opt for on my reservation. This experience was again with Ace Hardware and all seemed well but for the truck being dirty when I drove it away and now I am being billed some additional fee that I will be going in person tomorrow to discuss with them as they NEVER MAILED me a receipt to begin with. Not real sure you want my feelings about Uhaul at this time.

Donald W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESTHER L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

henry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick V. 
Clasificación:
4.0

Make sure taillights are working.

Ken W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

No 1 did walk around or start up of vehicle like in the past.

Alan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dominic T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE W. 
Clasificación:
2.0

El cliente no dejó un comentario.

ASHLEY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynne M. 
Clasificación:
5.0

I found my new go to U-Haul rental @ Ace Hardware in Lebanon. The folks were great in getting me scheduled, processed and hooked up. And return was a breeze.

ERIC W. 
Clasificación:
3.0

Store opened late, young man doing paperwork, did not explain procedures well.

jim G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gloria H. 
Clasificación:
3.0

You say that you support the military but you don't offer discounts to them at your locations. So you only support them if it does not involve you losing money, good to know. Also if you turn it early you still don't take anything off even though you can then re rent the vehicle

David S. 
Clasificación:
1.0

When I dropped off the trailer they didn't even come out to help unhook it and they didn't check it in until the next morning.

Allyson W. 
Clasificación:
4.0

CHARGES INCREASED - EXPECTED 70. PAID 140. NOT HAPPY

Alice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba