Extremely helpful and convenient location. From intial rental thru the return process, went smoth and fast.
Linda K.
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything was clearly explained and the transaction prompt. From my point of view, there are no changes needed. Keep up the great service and customer satisfaction.
kenneth F.Make equipment is located in a place a person can pick up the trailer. The trailer was stuck on the concrete stopper so it would not tilt to get on the trailer. Took three guys to finally get it hooked up.
Shahne S.This has been the worst rental experience I've ever had.I am 75 years old and have rented lots of equipment and trailers etc over the years. This has been a nightmare charging me a extra day when they say I was 30 minutes late dropping off the trailer,I have contacted my credit card company and am disputing the charges for the extra day charge. I will never rent from UHaul again. If I don't get a response I am going to get in touch with the better business bureau. I am very upset about this and it is not the money it is the principle of the way it is being handled.
Donald F.I have rented from U-Haul many times in the past, this is the first location I have ever been to that I had to hook the trailer up myself go back and get the appliance dolly, then, when I got back, I had to unhook the trailer myself after going in and telling them I was done with the trailer I was told to go put it back in the line by the fence and unhook it then I had to bring the appliance dolly back in. The only time somebody came out was to take a picture after I had connected the trailer to my truck. I understand this is not a U-Haul store but as a location that rents, they should follow the same customer service. I am very disappointed in this rental.
Kevin R.Great Customer Service!
gary H.Very pleasant experience. Quick and efficient. Highly recommend
Linda K.The people at ACE always treat me well!
TIM D.Great service...very friendly and helpful. Highly recommended
Linda K.My only thing might be faster check in but I am not complaining. Small computer problem that slowed the process for the ones in front of me. Everything went smoothly when it was my turn. Might allow a few extra minutes just in case.
Russell D.Don't waste your time with mobile pickup. Mobile pickup simply doesn't work. I had to reenter information multiple times only for it to ask for lots of extra verification at the end. I had to switch to normal pickup on the end and mobile pickup was a 25 minute waste of my rental time
Jesse M.They were very friendly and helpful! Great to work with I would work with him again.
Kimberly W.This location always is amazing
nolan F.Excellent experience don't change a thing. Thanks
David P.I am rating Ace Hardware with high marks, but I give UHaul a 1 start rating. I will be contacting custoner service to let them know about the experience we had. I requested a 26' truck, Ace only had 20' footer. They sent me to Duffy's which wasn't open and no trucks in sight. I went back to Ace and they gave me the 20' b/c my movers were already at the house and were going to leave. It then took 2 trips where it would have only taken 1, increasing my overall charge. VERY UPSET with UHaul!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Jennifer S.Great service!
Sharon F.Took photos when I got the van as the cab area was very dirty. I know it's winter so hard to keep clean...but want to make sure I'm not charged for cleaning when I submitted photos at time I got it.
Linda K.It was good.
Bryon V.I can't think of anything except for maybe adding 2 helpers do help move at free of charge lol All kidding aside had an excellent experience and If I to use them again I will
ROBERT M.Very poorly maintained truck. Severe vibration problems the whole trip. Developed steering problem at end of trip.
Jeffrey H.You're already doing it.
Dalton G.Associate at Ace Hardware was very competent and very helpful. First rate experience
Stephen G.We were changed 25 for a cleaning fee and we returned it clean! Can this be refunded? Also, vehicle kept beeping when the key was out.
Stephen G.Pleasant experience! Professional and knowledgeable staff.
Dennis R.The cargo area had some debris in it when I received it. Nothing excessive but previous user obviously did not clean it out. I used a blower to clean the entire cargo area prior to returning.
Robert B.The “no smoking†cab reeked of smoke and one of the cup holder was filled with cigarette ash. Truck was filthy and the windshield was coated in bug splats and dust. I spent an hour sanitizing the cab so my wife could be comfortable. Rented two dozen blankets and they did not have them. I had to go buy blankets from Lowe's.
Scott B.They had no moving pads . I asked for 2 dozen in my online order, they twvwes it when I got there, went to truck and no pads!!!! Went into store and said " oh yeah we ran out, more co my ing tomorrow" I would have made other plans for pads. This added an hour +to loading truck and was laying 3 guys to help me load. We had to be careful, started unpacking boxes of bedding so we could use blankets and towels to pad furniture.
james T.I was 15 min over my 24 hr rental and was charged an entire extra day. Your employee at this location said as long as i returned by 9pm thatnwouldnt happen. I returned 645pm. I tried emailing and calling you abiut it and you failed to contact me back after a week. Will never rent from you again due to these shady money grabs.
Jeff K.Nothing Everything was Great.
Glenda C.I like checking in with a person. I don't recommend the self check in.
JORDANTAYLOR J.N/A.
Robert P.Very satisfied
Amine B.Improve computer link.
Steven S.Truck was dirty inside cab. Would be nice if location would clean the cab area between rentals
Shelley M.Great customer service during in-person check in.
Daniel S.The employees at Ace were top notch
Amy L.Truck I rented had tires that were almost bald. Get new tires and an alignment!
ethan L.I have dropped off several units at this location and they always do a great job
TIM G.Nice people there
ROBERT N.Drivers seat had some type of cover that was not attached and kept moving about; Radio did not work due to radio antenna and upon returning the rental truck, the older man named Carroll at the counter , no greet just “do we have your email address? That's all we need you can leave.†No thank you etc.
Johnnie B.Expensive option
Kody W.The 5by8 trailer was very beaten up. the tires were heavily worn and dry rotted.
Anthony H.We rented twice in the last couple of days. The Ford Cargo Van at the location was in excellent shape. The GMC acted like it needed to have the AC re-charged.
Kevin O.We always appreciate you working with us on our tight timeframes.
Josh B.Everyone was very friendly & helped out with the whole adventure for me.
paul F.Krista was extremely helpful and kind. She made the experience a great time. However I think the price to bring the truck to the same location is rather expensive if the location you're moving from has no availability.
Wesley M.Remove the $19.99 Rental on the Van. By the time I was finished the amount was $127.19!!
Steven A.I would also recommend spectrum, especially for mobile deals w/ TV, dvr, and affordable internet service bundles. However, my primary recommendation goes to new spectrum accounts/sign-ups due to the first 1-2 year pricing deals...
Kevin B.Nothing. Great location and personnel.
Michael S.Had a water leak in the cargo area
michael H.No improvement needed.
Elizabeth L.Thankful for our local ACE Hardware - their staff, their excellent service and for their convenience in their hours of operations. The direct phone number provided by UHaul (513-932-4870) needs repair (rings busy) but I was able to connect through the Ace main number. Matt and Brenden were both very friendly and efficient.
mary G.Put an air freshener in the cab, it was clean but it smelled like a barn.
Brian S.