Ensure customer is told process/proceedure required to verify identity prior to driving 100+ miles from home to pickup vehicle without required documents. Telephone support completely unhelpful. Worst experience ever. Will never use/reccomend U-Haul to anyone.
kevin p
Millennium Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Leadville, CO 80461
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The area manager was there to help us. He was the only reason we were able to navigate the whole rental process
Sara SThank you to Millenium Towing for your awesome customer service & getting the truck ready for us!
Angela WOnce I was able to call the U-Haul 24/7 hotline I spoke to a customer service representative who helped me check out my vehicle however the process took at least 45 minutes, not because the customer service rep wasn't helpful, but nowhere on the Millenium Towing property does it indicate that you have to use the U-haul app or that you have to remotely check in. There just wasn't any support at this location to make check in/check out easy. It would be nice if there was an informative voicemail or poster on the location to guide guests on how to use the online check-in system.
William MIt was a shitshow. First customer rep excellent helping me set it up because it showed I could not return same day to same place. She was excellent. No one was at the location and your chat feature dropped 4 times. Called 2nd rep who was freaking clueless
Ginger P