Comentarios del cliente para Millennium Towing

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Millennium Towing

Grado total:

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Beverly W. en

Grado:

I turned in the vehicle last night and was charged or 2 days. I rented a truck 3 weeks ago and dropped off the truck 10 early. I will need to reserve the truck again and would appreciate a discount.

kENNETH T. en

Grado:

El cliente no dejó un comentario.

Joel U. en

Grado:

El cliente no dejó un comentario.

Zachary R. en

Grado:

El cliente no dejó un comentario.

Ashley K. en

Grado:

El cliente no dejó un comentario.

Savannah D. en

Grado:

El cliente no dejó un comentario.

Josef E. en

Grado:

I was informed AT DROPOFF that the Leadville UHaul location has been closed, and I was expected to return the truck to a location 2 hours away. Not acceptable. I won't recommend UHaul.

cindy M. en

Grado:

Origional reservation dropoff was 15 minutes from my home. It no longer exists, (for 3 years) Had to drive 2 hours each way to different location. Stopped at Uhaul I saw before designated one. Guy there (owner) Rude, lazy, said he won't help unhook or get off his chair basically. Not professional. Owns 3 locations including our dropoff, yet wanted to charge $100 dollars to go into his computer to change location dropoff. REALLY !!! Will never recommend this guy to anyone.

Gregg B. en

Grado:

When you get to the location there is no one there to assist you in hooking up the trailer or checking the equipment. We had to telephone number where he talked us through hooking up the trailer. Wanted us to take a trailer that had bad tires and probably would not have made it out of the city. Happen to have another 5x8 trailer with better tires, however the turn signal and back light did not work. Told us to go to different Uhaul center to get it fixed. They were wonderful and able to fix the light and turn signal, even though they were very busy and we did not pick up the trailer there.

James M. en

Grado:

The specific size trailer I had reserved 45 days out was not available and had to drive 75 miles each way to get the size I needed. Upon arrival it was not there. $50 in gas for nothing.

Kari S. en

Grado:

I am being charged erroneously for e tea miles when I was told I would be given extra miles due to the route I had to take through the mountains. This is very poor customer service.

ed R. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

Dave is great. Uhaul as a company needs to improve their scheduling and logistics. The customer always suffers, every time.

Amador L. en

Grado:

El cliente no dejó un comentario.

Madison M. en

Grado:

First of all, we were told less than 24 hours that the truck we rented was not available at the location we originally planned for. We had to drive 80 miles out of the way to even get a truck to move the next day. THEN... When we got to the Lakewood location, the guys there informed us that the truck was never even dispatched. We were driving illegally and if we were to have gotten pulled over, we would’ve been arrested with a car theft charge. The Lakewood location could not even take our truck because it wasn’t dispatched. WHAT A FUCKING DISASTER. NEVER AGAIN UHAUL. UHAUL SUCKS!!!! Tell your friends. Tell your family. DO NOT USE UHAUL.

Daniel B. en

Grado:

There were 3 different phone numbers poster. The one that worked was hand written on a wet piece of paper. Phone was answered Hello. He did get the job done. Just weird an uncomfortable not having a human on site. My contract was incorrect and the return text came after I was home. Bad, bad, bad. But I'll be back because I have

Teresa G. en

Grado:

El cliente no dejó un comentario.

Carter D. en

Grado:

I would recommend you send one of your own, as a customer, to rent from this location and experience for yourself. You will be shocked!

Raymond L. en

Grado:

Not sure if truck originated at this location, and the office was closed for a month during the time I picked up the truck, so it may have been dropped off from another UHaul location for my use. Inside of cab and box was not very clean and I had to clean myself before using the truck. Also had to add engine oil. There were no instructions what the “haul/tow” function did, but I was able to figure it out after about 30 miles. Truck overall performed well during the trip.

Dennis C. en

Grado:

El cliente no dejó un comentario.

Mildred R. en

Grado:

No one there, had to use drop box. Convenient for anyone living in Leadville.

David Paul D. en

Grado:

The mobile app was very clumsy to use and I missed speaking directly to a person. It took forever to figure out how to check out the van when we were on th

ron R. en

Grado:

Very poor out of the way location...Leadville????

Sarah W. en

Grado:

El cliente no dejó un comentario.

Rita C. en

Grado:

El cliente no dejó un comentario.

William M. en

Grado:

El cliente no dejó un comentario.

david K. en

Grado:

Both Uhaul and Millenium Towing are equally responsible for the disaster that is renting a truck from this location. We wanted to move this past Saturday morning. We tried to get the truck at 9am and due to various Uhaul app problems were not able to do so until 11:15am. The Uhaul app caused a number of highly frustrating problems. We rented a hand truck as well that wasn't placed in the truck. I guess it was just too difficult for the people at Millenium Towing to follow simple instructions. As a result I enjoyed the delight of lifting a freezer, dressers, etc. by hand into the truck. There's absolutely no one, and I do mean NO ONE, at this location to help you or even call on the weekends. You are completely on your own. Call Uhaul? Yeah, enjoy that. You will sit on the phone, get tossed from one dept to another, and still be no closer to solving your problem. I would avoid this place like the plague.

William M. en

Grado:

The customer service folks on the phone were NOT helpful at all. I was on the phone with one trying to secure an after hours drop-ff location, lost the connection, called back only to speak with some different. That person said they would call me right back, after 20 mins, I called back only to be on hold until I received the "office is closed message." This no reflection on the Leadville office, Rich is awesome to work with.

ANDREW W. en

Grado:

There is no mention on the web site which specifies that you need to get a verification code via email from your smartphone when you pick up the truck.

Jason K. en

Grado:

After hours check in was not done even though an employee was available. Number to regional manager was an answering machine and my call was not returned. National call rep was useless, and on-line turn in could not get past the prompt for "Location" even after I double checked and re-checked that my phone's location service was properly activated. So, four points of failure and several marginal performers that need to be corrected.

Kurt G. en

Grado:

El cliente no dejó un comentario.

anne I. en

Grado:

El cliente no dejó un comentario.

anne I. en

Grado:

El cliente no dejó un comentario.

ANDREW W. en

Grado:

The process is not clear; the web site only mentions that you check in with your mobile phone, but when I talked to the rep he said I have to download the mobile app. Since I wasn't able to get my phone to work, the rep signed me in and did a great job- thank you.

Lori C. en

Grado:

This is the most horrible experience I have ever had. I will go out of my way to post, chat and tweet to make sure that no one ever rents from this place, U-Haul in Leadville, CO. . There is no help, no knowledge and no person to speak with that has any information. I have been on hold for over 45 minutes. Not able to assist with billing. This is the worst I have never experienced. As a contractor I would be renting this truck numerous time a month but never from here again. Do not be an idiot and rent from U-Haul Leadville.

Alex G. en

Grado:

I had the worst experience. Picking up took over 24 hours to get truck and trailer together. Had to travel all over western co. Had to postpone when I left. Lost a day of work. Terrible fucking experience. You should be ashamed of what I had to go through. Then the running lights didn’t work on the trailer. Go pulled over in Wyoming. I will Be calling uhaul today to complain further.

John A. en

Grado:

Have someone there to start with!!! Your online checkout process doesn’t work well at all. Overall the whole experience of securing and getting what I needed from U-Haul was horrible.

Mike M. en

Grado:

El cliente no dejó un comentario.

Kneale B. en

Grado:

No one showed up to open the business. I had to spend more than an hour on the telephone, provide iPhone photos of my hitch and driver license and hook up the trailer myself in the MUDDY lot in order to start my use of a trailer that had a bunch of wood chips in the bed. The trailer latch would not tighten onto my ball completely, so it rattled a lot until I had some load in it. I would say you need a different agent at that location.

John H. en

Grado:

The remote access smartphone deal worked perfectly. Thanks for being in Leadville.

Alan M. en

Grado:

The reservation process was very unorganized. where and when to pick-up the equipment was not clear and I had to call multiple times to Uhaul's customer service line and each time the service rep did not know I had called before. When I picked up the tow dolly, I was sent a link by uhaul to view photos of damage that was present on the dolly. The web address was TERRIBLE! It sent me to "uhal.com" I would never click on a link with that misspelling, it looks like a fake address.

Niza R. en

Grado:

El cliente no dejó un comentario.

Katherine K. en

Grado:

When I saw someone to ask about the dolly and blanket he was rude. He told me I never here its not my job. Then come to find out my husband knew him he quickly changed his tune. All of a sudden we had a dolly and blankets. We obviously moved but I wouldn't recommend them. The advantage they are the only ones in town

Josh M. en

Grado:

Millennium towing needs to step up their game. This is my third rental and drop off from this location due to location and available rentals near me. I will begin driving farther to rent budget or Penske. Millennium will not answer the phone anytime of the day, yes even during business hours.

Robert G. en

Grado:

El cliente no dejó un comentario.

Carol M. en

Grado:

From pickup to hookup to payment and advice, the transaction was smooth and professional. I was very well pleased.

jay T. en

Grado:

El cliente no dejó un comentario.

rick W. en

Grado:

El cliente no dejó un comentario.

Mark K. en

Grado:

Staff were very helpful and supportive!

Henry P. en

Grado:

We reserved blankets and a dolly, but there was none! We were told that we had to drive to Denver (witch is 150 miles away) for things that we reserved in Leadville. I had to do the move with out equipment, and ended up hurting my shoulder. Thanks Uhaul, me and company will not be doing business with you Again!!

Charles C. en

Grado:

Awesome people

Krystina B. en

Grado:

The lock on the back of the Uhaul was completely frozen so I had to drive around at 545am looking for someone who could help me open it. I understand living in CO in winter comes with a unique set of challenges but this was completely unacceptable. Figure out a better system. I also rented a 10’ truck which somehow ended up being a 20’ vehicle. When I arrived at the location they had at least 6 other smaller trucks which is infuriating. If I wanted a 20’ truck I would have reserved that one. Overall, not worth the price and the hassle.

Craig S. en

Grado:

So nice to have a U-Haul in our quiet, remote town.

Rebbeca S. en

Grado:

El cliente no dejó un comentario.

frank W. en

Grado:

El cliente no dejó un comentario.

Scott B. en

Grado:

I’ve discussed in some detail the negative experience I had during this particular U-Haul rental with Richard Carson area manager Colorado. In the case that I do not hear back from Richard by this Tuesday December 11th to my satisfaction I will contact my credit provider and contest the charge. Thank you.

geogre I. en

Grado:

El cliente no dejó un comentario.

bryan G. en

Grado:

El cliente no dejó un comentario.

Jillian S. en

Grado:

El cliente no dejó un comentario.

TONY S. en

Grado:

El cliente no dejó un comentario.

DANIELLE B. en

Grado:

El cliente no dejó un comentario.

amanda S. en

Grado:

His patience and perseverance helped so much!! Thank you!!

David J. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

El cliente no dejó un comentario.

matthew L. en

Grado:

Drop off guy was informative and helpful

Donna L. en

Grado:

El cliente no dejó un comentario.

Brocklyn S. en

Grado:

Arrived at shop and no one was around to greet or check us in. Finally, when the employee showed up he took the keys and said "you're good to go". No receipt, no nothing....and then Uhaul bills me for an extra day (disputing charge!), a cleaning fee (disputing charge!) and coverage (disputing charge!). RIDICULOUS!!! AND I'VE NOW BEEN ON HOLD FOR 17 MINUTES WAITING FOR A CUSTOMER SERVICE REP. SO I CAN DISPUTE THE CHARGES!!! 800-468-4285 IS OF NO HELP.

Gregory C. en

Grado:

Easy breezy dropoff.

John W. en

Grado:

The pick up/drop off locations were easy to work with. The experience with Uhaul as a company was frustrating and very unprofessional.

Robert N. en

Grado:

Joe was exceptionally helpful and instructive.

PATRICK K. en

Grado:

El cliente no dejó un comentario.

STEVEN S. en

Grado:

This location was closed when I dropped off the equipment. The keys and contract were dropped into a lock box.

Daniel B. en

Grado:

Wish there was a 6x12 trailer available.

JERRY H. en

Grado:

Price was excessive for a 5' x 8' trailer rental!

Timothy G. en

Grado:

El cliente no dejó un comentario.

Robert L. en

Grado:

I was billed for renting to trucks because of an issue with the web site

Michael B. en

Grado:

Joe helped me out two weeks in a row. He went above and beyond.

Mark M. en

Grado:

El cliente no dejó un comentario.

Juanita C. en

Grado:

We needed to rent a covered truck and I called on Friday spoke to some one and I told them I would get it on Saturday. But she never did tell me that there would not be anyone at the office! So we had to do it on line, WELL in Leadville the wi-fi is not good, we had the worst experience, it would not take our photos, we had to take many photos, your program was the worst we have every used. please update it for more friendly one, we were there working on getting the truck and dropping it off due to your program!!

Scott T. en

Grado:

El cliente no dejó un comentario.

Marty B. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

Leah R. en

Grado:

Get someone that gives a shit a lot for company and runs their practice safely.

Jim S. en

Grado:

A little better signage would be a help

Sarah C. en

Grado:

When I left the trailer the rep told me they were no longer accepting drop offs. After she contacted the location manager I was allowed to leave it but it wasted a lot of my time. And I am being charged a fee for the gas. But I have a picture that shows that I had exactly the same amount of gas.

Neal C. en

Grado:

You both overcharged me for the decrepit little trailer that I rented. Your returning times are corrupt, leading to late fees that are exorbitant. Your complete lack of understanding, empathy and sympathy had caused me much hardship- to the point of missing a few meals- as you absolutely refused to give me any credit or discount off of the very excessive late fees. This occurred even after I had told you of my unavoidable circumstances. I will both drive out of my way and help others drive out of their way to rent from PENSKE or RIDER before renting from GREEDY Uhaul. I am a veteran, and I'm ashamed to have put myself in harms way to protect despicable citizens of our country such as yourselves. Shame on you!!!

Harriet P. en

Grado:

CD player in cab

Theresa J. en

Grado:

Clean Yard - Easy to Find - Friendly Employees - Great Experience

christy M. en

Grado:

Joe's customer service was top-notch! He helped us through our issues and has a great attitude! He was fun to be around, like we were doing this together!

SAM M. en

Grado:

Very friendly and professional service. Thank you!!

SONJA E. en

Grado:

Joe was awesome. He was very busy, but made the experience good and he got me all set up in no time. Thanks!

Paul B. en

Grado:

El cliente no dejó un comentario.

brendan C. en

Grado:

The office was not open when we arrived and they did not return no less than three messages we left on three different contact numbers. Not even the next day! We called Uhaul 800 number and waited on hold more than 30 minutes. When they finally picked up they told us the pick-up location had an "emergency tow" and they could dispatch us over the phone. That worked but the pick-up location did NOT put the blankets we reserved inside the trailer. We had to scrounge for padding and borrow blankets. Luckily the trailer had no issues and our move was uneventful otherwise. However, this did cause us to be 30 min. late to a lunch meeting we had scheduled.

RON C. en

Grado:

El cliente no dejó un comentario.

Lonna R. en

Grado:

El cliente no dejó un comentario.

MICHAEL W. en

Grado:

Place was a dump, unfriendly, will cheat anyone at any chance they get

Bethanny C. en

Grado:

El cliente no dejó un comentario.

michael S. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

When you rent, be sure to find out the drop off location in advance. This was not the site I expecting. The web supplied drop off software worked fine but required a lot of "Technical Competence" in using a cell phone. There were no personnel around at drop off.

arch P. en

Grado:

I would like to encourage U -Haul to re-open a dealer or depot in the Summit County, Colorado area (zip 80435). Driving the 40 miles to Leadville or 60 miles to the west Denver suburbs is very inconvenient.