This location was nearly impossible to get the truck out of. They say you can do an online check in, but it is very difficult to figure out. (They should have a QR code on the door or the trucks to do this if it is an option). The lock to get the key was also stuck and very hard to open. The drop off was also incredibly bad. The lot was completely full when we went to return it and no one was working. The last thing you want to do after a full day of moving is wait around and figure out where you are supposed to put a truck. We ended up having to park it in a KFC parking lot which they are said to have an agreement with. However, it was not the owner that told me to do that and there is a clause about not parking in the correct spot leading to fees. Ridiculous.
Anna J
Abes Motors Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, OH 44107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Disorganized, long wait time, distracting noises in office
Magdalena FI never knew this business was close and convenient. The proprietor was kind and respectful. I will give him my repeat business from now on. I use U-Haul all the time. I was content with his service.
Gaynell SGREAT PEOPLE!!!!
KAREN EVery nice to deal with we were an hour late due to snow and he was very accommodating
Denise F