Customer Reviews for Abes Motors Inc
(U-Haul Neighborhood Dealer)

439 reviews

1553 W 117th St   Lakewood, OH 44107
(Across from KFC)

(216) 281-2049

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2024: Closed

Services at this Location:

Contact Us

(216) 281-2049

1553 W 117th St
Lakewood, OH 44107
(Across from KFC)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck was clean and in good condition.

Adam R 
Rating:
3.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Great Job

carlos g 
Rating:
5.0

Customer did not leave a comment.

Matthew P 
Rating:
5.0

Customer did not leave a comment.

Carrie P 
Rating:
1.0

This location was nearly impossible to get the truck out of. They say you can do an online check in, but it is very difficult to figure out. (They should have a QR code on the door or the trucks to do this if it is an option). The lock to get the key was also stuck and very hard to open. The drop off was also incredibly bad. The lot was completely full when we went to return it and no one was working. The last thing you want to do after a full day of moving is wait around and figure out where you are supposed to put a truck. We ended up having to park it in a KFC parking lot which they are said to have an agreement with. However, it was not the owner that told me to do that and there is a clause about not parking in the correct spot leading to fees. Ridiculous.

Anna J 
Rating:
2.0

Disorganized, long wait time, distracting noises in office

Magdalena F 
Rating:
5.0

Customer did not leave a comment.

Luke W 
Rating:
5.0

I never knew this business was close and convenient. The proprietor was kind and respectful. I will give him my repeat business from now on. I use U-Haul all the time. I was content with his service.

Gaynell S 
Rating:
3.0

Customer did not leave a comment.

Caroline H 
Rating:
4.0

GREAT PEOPLE!!!!

KAREN E 
Rating:
5.0

Very nice to deal with we were an hour late due to snow and he was very accommodating

Denise F 
Rating:
2.0

Customer did not leave a comment.

Richard F 
Rating:
5.0

Customer did not leave a comment.

WAYNE E 
Rating:
5.0

Pick-up and drop-off was easy. Truck was in good shape and drove well. The equipment photos were outdated and did not show graffiti that was present on the truck.

Zak M 
Rating:
3.0

Customer did not leave a comment.

Kaitlin S 
Rating:
5.0

Just a great all around. During the stress of moving, it really helped being so simple and easy and the people are very kind.

Phyllis C 
Rating:
4.0

Customer did not leave a comment.

Christian F 
Rating:
4.0

Customer did not leave a comment.

Laurie A 
Rating:
5.0

Abe was super! He explained everything clearly and got me on my way. Would recommend renting from Abe anytime you need a rental.

Susan C 
Rating:
5.0

Always quick and easy at Abes. Wouldn't go anywhere else if I could help it.

ALEXANDER M 
Rating:
5.0

Customer did not leave a comment.

laura n 
Rating:
5.0

Can't really think of anything. ⭐️⭐️⭐️⭐️⭐️👈🏻👍

Andrew W 
Rating:
5.0

Quick and helpful!

Alyssa M 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
2.0

The vehicle had one working headlight and the check engine light was on. Luckily I did not have far to go.

Nadine H 
Rating:
5.0

The staff was courteous the owner if his name is, Abe was very personable, and expected things to be returned, as it was taken !!! thank you very much and God bless you all !!!

Thomas B 
Rating:
5.0

You can't go wrong with this location. Everything is always quick and ready to go.

ALEXANDER M 
Rating:
2.0

Customer did not leave a comment.

Jacob W 
Rating:
5.0

Abe's the man. Takes care of it all. Nothing more to suggest.

ALEXANDER M 
Rating:
5.0

Nothing. Abe is on it.

ALEXANDER M 
Rating:
5.0

Abe was helpful and informative Thanks!!!

Jeffrey R 
Rating:
4.0

Customer did not leave a comment.

Jafar P 
Rating:
4.0

Customer did not leave a comment.

scott b 
Rating:
5.0

Pictures take too long to upload and make the process annoyingly long to return rental

Howard L 
Rating:
5.0

Super friendly and helpful owner! I would highly recommend Abe to anyone needing U Haul services!!

Anne N 
Rating:
3.0

Customer did not leave a comment.

Vassiliki C 
Rating:
1.0

Parking lot at location was full- unable to park car and had to take a second trip. Inside was filthy. Would not recommend. Could not drop UHaul off at another location.

Morgan R 
Rating:
5.0

The owner of this location goes above and beyond.

ALEXANDER M 
Rating:
1.0

Customer did not leave a comment.

Anh N 
Rating:
5.0

Customer did not leave a comment.

Alexander M 
Rating:
5.0

Customer did not leave a comment.

Jazmin T 
Rating:
3.0

Was a bit hard to find. Definitely use the KFC across the street as a landmark.

Steve J 
Rating:
4.0

Customer did not leave a comment.

Kendall M 
Rating:
4.0

Abe helped me get my car off the auto transport for $25. He definitely enjoys his duties and putting the customer first. He is a wonderful man who wants to see the customer happy.

Timothy H 
Rating:
4.0

Customer did not leave a comment.

Jaden D 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

James P 
Rating:
5.0

Customer did not leave a comment.

Ellie P 
Rating:
4.0

Customer did not leave a comment.

Chuck M 
Rating:
5.0

Customer did not leave a comment.

ZACHARY K 
Rating:
5.0

Customer did not leave a comment.

Abbey H 
Rating:
5.0

Customer did not leave a comment.

Mark Y 
Rating:
5.0

Abe went over and beyond to assist me with renting a different truck and a car transporter.

Stewart B 
Rating:
4.0

Your website is absolute trash. Every time I try to check in or check out the uhaul, I'd get a couple steps done and then it would time out. I had to have the owner of the place manually check me out for me because of how crappy your site and process.

MARK S 
Rating:
1.0

I returned the truck to the designated drop-off area and they had an issue closing out the contract because there was no internet. This location does not have Wi-Fi, and a mobile device is required for the Level 1 return. I waiting for over 30 minutes for the issue to be resolved. I attempted to call the U-Haul dispatch location, and they said there was nothing they can do. I am not pleased with this service. U-Haul needs to be flexible with the contract close-out process.

Daniel O 
Rating:
5.0

Customer did not leave a comment.

william g 
Rating:
3.0

Customer did not leave a comment.

Cyan B 
Rating:
5.0

Customer did not leave a comment.

David N 
Rating:
5.0

The customer service and cleanliness of the truck were outstanding!

Michael K 
Rating:
4.0

No real signs just other trucks, there was a big puddle I couldn’t avoid on the passenger side

Raymond W 
Rating:
3.0

Customer did not leave a comment.

Kerrilyn C 
Rating:
5.0

Owner went out of his way to make this rental a good one

Timothy T 
Rating:
2.0

Truck was very old and the radio didn’t work. It was very expensive for a 1 day rental $300+

Jason M 
Rating:
2.0

Not charge someone so much for barely using any gas.

Cassandra V 
Rating:
5.0

Customer did not leave a comment.

Carson D 
Rating:
3.0

Customer did not leave a comment.

Robin R 
Rating:
5.0

This is the first positive U-Haul experience I’ve had. Truck was totally ready to go. Super clean inside and out. Easy to pull out and the owner of the location was kind after I dropped it off

Drew K 
Rating:
3.0

You guys need to look at my paperwork the place that I dropped the U-Haul off at told me I was one day late that I was supposed to drop it off Monday the 1st at 10:00 but I picked it up Monday the 1st at 10:00 so I was supposed to drop it off Wednesday at 10:00 so I would hope that you get that right because if you charge me for that that's wrong

Thomas B 
Rating:
4.0

Customer did not leave a comment.

Camille R 
Rating:
4.0

Easy to get and very convenient.

Mark L 
Rating:
5.0

Customer did not leave a comment.

ROBERT D 
Rating:
3.0

We didn’t know the truck didn’t have cruise control so was difficult on a long drive. Also very loud inside cab part - we know it is a truck

Stephen M 
Rating:
3.0

Customer did not leave a comment.

James S 
Rating:
5.0

They were excellent

robert s 
Rating:
5.0

Friendly service. convenient and dependable

RAFAT S 
Rating:
4.0

Customer did not leave a comment.

Morgan C 
Rating:
3.0

Customer did not leave a comment.

Luke S 
Rating:
5.0

Customer did not leave a comment.

Melissa D 
Rating:
4.0

I kinda wish that there was a special price for like half day rentals. We kept our truck for less then 4 hrs and only drove 19 miles leaving with a full tank. I just believe paying 123.00 for less then 4 hrs and not close to the 30 miles. Just my opinion

kim c 
Rating:
1.0

Customer did not leave a comment.

Kendra T 
Rating:
1.0

Worst Uhaul experience EVER! I had to drive over 600 miles without cruise control, the seatbelt kept tightening and there was no way to lower it off my neck, the seal in the driver window wasn’t completely tight and the ride was super loud and lastly the truck had close to 100,000 miles and sounded like it was going to explode! 🙄 Oh and the gas mileage was horrible as there were stickers all over the inside to “drive green” a little hard to do that without cruise control. That POS needs to be “retired.” Obviously uhaul rents out the biggest pieces of crap whe you are taking it one way out of state! VERY DISAPPOINTED!!

Rhonda B 
Rating:
1.0

Better parking lot that’s not gravel and to step out of the truck and be in 6” of water because of rain pooling in the parking lot. The building is basically falling over. The truck needed air in the tires and the oil life indicator was at 0% left. The truck needed some maintenance to say the least bit. Other than that, got the job done.

Patrick S 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
1.0

Abe somehow managed to charge me twice for renting the same truck at the same time on two different contracts, then told me it was my responsibility to make sure I was not charged twice. Never use this franchise.

ZACHARY T 
Rating:
2.0

The man who checked me in was just willing to let me go without first closing the account. I insisted he check me and the equipment in so no surprises later. He did so but did not indicate that the receipt would be emailed. Not rude but not very friendly. Seemed very pre-occupied. .Location seems to need some TLC.

LINDA S 
Rating:
5.0

Customer did not leave a comment.

Abby B 
Rating:
1.0

Wasn’t able to rent vehicle. Combination given for lock did not work and nobody was able to help me.

Jaryl G 
Rating:
5.0

Customer did not leave a comment.

Anna S 
Rating:
4.0

I originally booked for 9 AM for 8 hours. When I showed up, I found out U-Haul had changed my time to 10:30 pick up

Christian B 
Rating:
5.0

Nothing at this time.

Jeff M 
Rating:
5.0

Customer did not leave a comment.

Alexa A 
Rating:
1.0

Customer did not leave a comment.

Lynda t 
Rating:
5.0

Customer did not leave a comment.

Terri B 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C 
Rating:
2.0

Customer did not leave a comment.

Tino P 
Rating:
5.0

The gentleman at this location was extremely helpful. Thanks

Richard V 
Rating:
5.0

The gentleman at the counter was there to help me when I arrived (thank goodness) He was very nice and helpful. When I returned the truck, he came right out and helped me with returning it. Very good experience as I have never rented from this location. Thank you and yes I will use this location if needed in the future.

RUSSELL C 
Rating:
5.0

Customer did not leave a comment.

RAFAT S 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
No reviews have been submitted for this location.

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