I have been using their rental since almost 4 yrs and once the truck was dirt and I asked them to clean inside the truck and they said they don't clean the truck and if I don't want to clean I shouldn't use their rental and next time I rent same truck again and used some of their protection pads and of course I paid it too, when I return the truck they told me to fold them. By the way U-haul start extra charges for after hours return too and if you book 9am and you are late hour or two they don't care about it. your late hours count as used hours.Levent G.
Moving Truck Rental in Kitchener, ON at U-Haul Moving & Storage at Fairway Rd
Kitchener, ON N2C1X4
(Entrance located between StarBucks and Wendell Motors)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Alquileres locales para mudanzas de ida o en la ciudad en Kitchener, ON N2C1X4
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
Comentarios de clientes
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When customers are booking online stop sending them to put of town places to pick it up. So inconvenient especially when moving and it makes your service terrible when trying to figure it all out. However the kitchener location was a huge help and they have amazing customer service.COURTENAY R.
The gentleman that helped me hook up the trailer was a great help, I'll be back again!kevin W.
Very quick and easy to get the trailer I needed. Return was even easier. Great job.ROBERTC D.
It was a great customer service. The vehicle was brand new and the trailer towed well and served its purpose.ANDREW H.
The after hours return process had never worked for me. It can't confirm my location and it tells me to go into chrome browser or iso something browser both of which I haven't a clue to accessOLES P.
Nothing it was quick and easy pickup and even quicker drop off ðŸ‘Scott S.
Friendly staff , very nice equipmentRJAMES G.
Uhaul trailer burnt my wiring harness module and uhaul is not standing by their trailer which fried my module and fuse at the battery that is trying to prevent a fire from happeningMOHAMADHUSSEIN A.
Ridiculous price for renting for less than an hour and less than 60km. My bill is way too high. Will NEVER RECOMMEND THIS COMPANY!Lily P.
In addition to the truck I rented blankets. The fee for the blankets was $20. I returned the truck clean and in the same condition as rented. This location charged me a $25 cleaning fee because the blankets were not folded. The contract does not state blankets must be folded on return. Total money grab, in the age of Covid these blankets are going to be washed, honestly what does folding do ? Do not use this location.Neil S.
My first time driving a 10' long truck. I had absolutely no issues/problems whatsoever. It gave me a few hours of feeling as though I was tall considering I am only 4' 11" lol.DOREENM F.
Your Canadian online reservation system need technical repairs! This is the second time that I have rented in 3 months. Your online system has a glitch that will not allow you to complete the full registration. You must call customer service only to be told that your system doesn't like Ontario driver license registration input. What??? Isn't that to whole point of online registration in that you can do it yourself without having to call your American office, wait on hold indefinitely and then have to actually go the location to finish your online reservation??? Staff even advise you on the phone that they have a problem with full online registration !! Dahhh Time to fix your glitch. Thank you.gerard O.
Used the car hauler, great umitDAVID M.
Was a great experience! Had some minor issues with the electrical wiring on my truck but Jake helped us to resolve it and got us on our way. He went above and beyond my expectations. Thanks Jake!!ROBERT J.
everything went well- no complaints. very helpful staff.Jordan L.
Overall terrible experience. From ordering online, receiving confirming my order but not at the correct time or for the correct timeframe. Only thing they got right was the day I ordered it for. Had to return within 6 hours and could not get in to daughters new place until next day. Received invoice and we were charged a gas surcharge and my husband filled up the tank to where it was previously!!! Never will we use this service again. Overall terrible experience.Mark S.
My uhaul reservation was changed without notice. This could have cause significant issues with my move if the Fairway location wasn't able to accommodate me. How uhaul change someone reservation from 10am to 6:30pm when I booked over a month in advance?Sarah C.
When you allow booking on-line and indicate a trailer is in stock at a location and have a guarentee a customer shouldn't have to drive to a neighboring city to get itJOHN R.
The parking is terrible and no one helps you when you are trying to press the button to get out of the gate ,no code nothing!!! Don't use this location!!!PATRICK G.
Reserved a contactless pickup so we wouldn't have to go into the building because of covid. We had to go into building and wait in line then through the building to get to the lot, I know parking is limited and this location is geared more to storage but the truck was in the very back corner of the lot. After completing the online found my truck steps I had to walk all the way back up to the building and wait again to get the key. The staff were all very helpful and very nice but it probably would have been faster and more convenient to just do it the person way.Heidi S.
I found staff very helpful and accommodating. Keep it up.JOSEPHA S.
My license was expired bc of the pandemic and inability to take driver's test. Ministry if transportation has ruled all expired licenses are extended until January 2022. The girl at the counter was very rude to me and told me mine was expired "too long ago" and that I could go to service ontario. I explained I could not bc i need a road test and in my area they are not booking until October 2021. She would not accept my license. I think uhaul needs to understand the implications of the pandemic to drivers licenses and include this in their policies. I was fortunate to have a friend with me who booked on my behalf. This was very stressful and as I needed the uhaul for work to move clients, it was essential that I be able to book a truck. I work in the shelter system and am a housing stability case manager for youth. I was very put off by my experience but what is more important is that if I hadn't had a friend with me, I woukd not have been able to move 3 clients and they woukd have had to remain unhoused or in the shelter system until another uhaul could be booked.EMMACATHERINE W.