When I showed up for my pickup, I found out that the location was closed for Easter. I called customer support, and was told that I needed to use the mobile app to perform the checkout and to retrieve the keys. It would've been helpful if this had been communicated ahead of time so I could've had the app downloaded and ready to go, or at least not experience panic that I'd need to find a replacement truck rental. Using the mobile app in this location's lot was quite frustrating because cell phone data reception is not great in the lot, and it took forever to upload the photos needed for checking in and out. I spent 30-40 minutes waiting for photos to upload to report on the condition of the vehicle and also the fuel gauge. Overall, the vehicle was in good condition and I was able to get what I needed to do done, and the location was convenient. But it would've been great if the Easter closure would've been communicated ahead of time and if maybe some WiFi can be provided to help with the mobile app.
Tze K
Kirkland Way Storage
(U-Haul Neighborhood Dealer)
Servicios en esta ubicación:
One-Way and In-Town® Rentals in Kirkland, WA 98033
U-Haul tiene la mayor selección del área de camiones y remolques para mudanzas de ida y en la ciudad. U-Haul ofrece un proceso de mudanza fácil al alquilar un camión o remolque, entre los cuales se incluyen: remolques de carga y cerrados, remolques utilitarios, remolques para auto y remolques para motocicletas. Combina tus esfuerzos de mudanza al alquilar un camión y un remolque de U-Haul hoy.
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Comentarios de clientes
- 4.5 es la calificación promedio de clientes
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this sales associate was respectful and polite
ARTHUR GIt was confusing that the website said they were open from 10-5:30 when they were actually open 9-6.
Kenneth ROur reservation stated an online check in process since the location doesn’t open until 10 am, but that’s not true . They open at 9 am. The staff is the friendliest! I’ve rented from here before and will always choose this low key friendly staff over the 85th street U-Haul location.
JENNIFER SGreat location and friendly staff. This is the only local UHaul I prefer.
RODNEY A