Customer Reviews for Kirkland Way Storage
(Distribuidor de U-Haul del vecindario)

538 comentarios

11200 Kirkland Way   Kirkland, WA 98033

(425) 636-0842

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5:30 p. m.
Horario especial
  • 12/24/2021: 10:00 a. m. - 2:00 p. m.
  • 12/25/2021: cerrado
  • 12/31/2021: 10:00 a. m. - 2:00 p. m.
  • 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(425) 636-0842

11200 Kirkland Way
Kirkland, WA 98033

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 10 a. m. - 5:30 p. m.
Horario especial
  • 12/24/2021: 10:00 a. m. - 2:00 p. m.
  • 12/25/2021: cerrado
  • 12/31/2021: 10:00 a. m. - 2:00 p. m.
  • 1/1/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Truck was a little dirty inside, and had dog food on the floor. Also, this location doesn't have furniture pads. Would have been good to know that when booking so I could have aquired some myself. Friendly staff though, and very helpful!

EMILY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

Amazing customer service from the team.

carlos M. 
Clasificación:
5.0

Friendly service, convenient, easy process; I will definitely recommend and rent again.

CYNTHIA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yonglong D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Srikanth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg U. 
Clasificación:
5.0

This pickup location is not a high-volume location, which has its pluses and minuses. Overall, I was very satisfied with Kirkland Way Storage. I was MUCH less satisfied with the UHaul website and smartphone website. So many limitations. I probably ran into brick walls 4-6 times, which all had to be fixed at the rental location, rather than electronically by me.

Sterling C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
1.0

First there was a dirty mask by driver seat to the back. Second now I have to check car in online or pay 20 $ ?! The phone check in did not work for 30 or more min, also I was told the car had full gas. The line was Below full. (See photo). Also why key drop so small, can't fit a key.

MICHAEL M G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob B. 
Clasificación:
5.0

The manger Jodi at Kirkland Way Storage is really nice and helpful. I highly recommend this location.

KAIWEN S. 
Clasificación:
5.0

I think the trucks need back up cameras. Everyone is used to that now and I have driven some of your trucks that have them.

Lana F. 
Clasificación:
5.0

Greatly enjoyed the customer service.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

GLEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB C. 
Clasificación:
5.0

Location and the assistant Manager Daryl was awesome. He was very kind and helpful. He helped me to check in & check out super fast. Ä° will definitely rent a truck from this location only

CIHAN E. 
Clasificación:
5.0

The reinstated mileage charge for local use makes UHaul too expensive. I paid $80 for a van that I used for less than three hours and drove less than 30 miles. I could have had my product delivered for less than $50. I would recommend that others find an alternative. I will. (I expected to pay $50).

RICHARD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad D. 
Clasificación:
5.0

I rented a truck from Bellevue Medina (Chevron gas station) and the owner, Eric, was so rude, that I left & went to Kirkland location. A world of difference! I am glad I found Kirkland Uhaul for my future needs, as I would never step inside the Uhual at Chevron Medina. I will, however, contact your corporate office to file a formal complaint regarding Eric first thing in the morning. After being exceedingly racist and rude, he had the audacity of lying that I was a no-show and charging $50 fee!!! What a cheap lowlife miserable person. I had to be on hold for 20 minutes as it is UHaul busy season and got a refund, but my issue is not the $50 charge. $50 more won't make me rich and $50 less won't break me! My issue is with the entire experience I had with Eric; an issue of the type that makes you sick to your stomach learning that there are still such rude, bigoted people who would lie to fuck someone over (Pardon my English!). If that day, I could not find a truck (I visited3 locations that day) I had no way proving that I did show up, and left only because if the racist hateful comments if Eric! Thanks to Kirkland location for being so helpful, accommodating and wonderful. Without them, my entire move would have been ruined due to the cruel intentions of some crazy person like Eric!!! Arash Taheri Lotfi Cell: 323.456.3234 Email: brian.lotfi@gmail.com

Arash T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rong Y. 
Clasificación:
5.0

Fantastic people behind the desk made this easy, affordable, and stress-free.

Alan H. 
Clasificación:
5.0

Excellent Service, could not have been happier.

JASON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth D. 
Clasificación:
5.0

The truck smelled like vomit inside. The staff said they had sprayed Lysol and an air freshener, but it was so bad, my wife couldn't even sit in the car without it triggering her gag reflex.

Jeff S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
5.0

The truck needs to be replaced. It smells horrendous inside. That's not acceptable.

Connie Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismael S. 
Clasificación:
5.0

I have used another location in Kirkland previously but ended up booking from this location by mistake this last weekend, I am so glad I did! The location is great to get to and park, the assistant (Dillon I think) was so helpful and professional he made the whole process quick and easy. I have been kicking myself for not finding this location before! Gracias.

Richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pratyush S. 
Clasificación:
5.0

Jodi was the best customer service experience I have ever had.

Dylan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caitlin J. 
Clasificación:
5.0

This location is great. The U-Haul app is terrible. I was not able to pick up or return completely with the app. The online site failed twice and the app 3 times. The local employees saved the day and the corporate U-Haul was horrible.

AMANDA B. 
Clasificación:
4.0

THE ONLINE SELF RESERVE FUNCTION IS HORRIBLE, GLITCHES NEED TO BE FIXED, CAUSED MY RENTAL PICK UP TO BE AN HOUR DELAYED

DANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Melissa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pragya R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori B. 
Clasificación:
5.0

Excellent experience from beginning to end.

Anna G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon K. 
Clasificación:
2.0

This is the second time in a row that I have rented a Uhaul Truck or Van from this location and have not received any receipt. This is a business purchase for me and I need a receipt. I SHOULD NOT HAVE TO ASK FOR ONE.

Mary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Humayun R. 
Clasificación:
5.0

Very easy, very pleasant employee.

THOMAS D. 
Clasificación:
5.0

The experience was perfect and pleasant. Shout out to the friendly staff as well.

Gireesh S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Boris L. 
Clasificación:
5.0

Great location and friendly service

Brent D. 
Clasificación:
5.0

Upon returning the vehicle the app wasn't sending the walkaround / inspection pix, which prevented me from fully completing the check-in process that night. I was concerned that come the next morning there would be a charge for a possible late return or whatnot, so that was a bit of a hassle. But the location and the gentleman assisting me with the rental at pickup were accommodating, professional and courteous.

Aaron N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haitham K. 
Clasificación:
5.0

Easy transaction and helpful staff

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy C. 
Clasificación:
2.0

the entire uhaul experience is horrible. you tell me that i can go pick it up without coming into contact with a person. just scan and go, well that is not the case. i have to redo the paperwork once i get there. and then to top it off, the rate changes on me. this is a complete farce, and i am very disappointed.

Rahul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA O. 
Clasificación:
5.0

simple pickup, easy to drive van

Deniz E. 
Clasificación:
5.0

The person on duty was friendly and professional. The truck, however, wreaked of cigarette smoke and the back tires slipped a lot on the wet streets.

Scott H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Arsen G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mikhail B. 
Clasificación:
5.0

The person was helpful and I really liked the location because it was clean and not crowded.

carrie V. 
Clasificación:
1.0

I got charged $50 for cleaning, however, the van was returned in clean condition.

Tsai C. 
Clasificación:
5.0

The front desk lady is duper kind, friendly, and nice. She deserve a good raise!!

ENOCK HEEWON Y. 
Clasificación:
5.0

The service at this location is fantastic and I would highly recommend it to anyone I know who is moving.

CODY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

Very clean, friendly staff. Thank you

Terrence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane W. 
Clasificación:
5.0

The best experience... online reservations was easy, clear and gave me confidence I'd get the product I was expecting. Contactless pick up was amazing and fast. Drop equally simple. The only reco is a heads up that the trucks might be hiding around the corner. Thx

Sharon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISRAEL P. 
Clasificación:
5.0

Great people

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rory H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gavin J. 
Clasificación:
4.0

A great location away from the overly busy other Kirkland Uhaul location. Fast, easy, efficient, on site storage, and the vehicle was in good condition.

RAYMOND B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JI M. 
Clasificación:
5.0

Kirkland Storage is an excellent location for UHAUL rentals - easy in/easy out. Staff was great!

LINA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Farhan A. 
Clasificación:
5.0

The only mishap was that the truck wasn't ready at 8:30a. Even though I was able to schedule for an 8:30a pick up online, somehow, it was scheduled as an in person hand off so I had to wait for an employee to get there. Then of course that put me behind schedule so I got the truck back 30 min late, but the employees here were so gracious and helpful. I felt bad about bothering them right when they got to work and felt sorry for getting the truck back late, but they were just so kind. Jody and Zack I believe are their names. Please give them a raise!!

JULIANNE THANH-T T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
5.0

The employee at this location was excellent, and made the rental experience painless. Kudos.

kevin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Tanica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNN H. 
Clasificación:
5.0

The main lady is fabulous!! (Forgot her name). Thank you!!

TEGAN F. 
Clasificación:
5.0

Everything was quick, safe, and easy. Thank you

Jeff B. 
Clasificación:
4.0

The regular lady wasn't there and they had someone from a different location filing in. We only went there bx the other lady was professional, nice and knew what she was doing bx another location was closer. We will be back if the same “sub” worker Is there. Disrespectful and rude aren't qualities a worker should have representing any company.

TEGAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN MICHAEL S. 
Clasificación:
5.0

It was so easy to rent. I booked online. It was affordable and seem less. The lady in the office was friendly and helpful. I will use them again.

Joanie L. 
No se han enviado comentarios para esta ubicación.

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