Actually be present at the sight rather than showing up an hour late when there was a rental appointment at 11 AM
Detric M.
Storage Rentals of America Jacksonville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32256
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great costumer services I would give 10 starts if I could
Ruben M.The location and staff at the location were great. The self checkin on the Uhaul App or Uhaul website is subpar and still needs work. Good thing the staff was at the location late to be able to check out the vehicle to me.
Anthony P.Online check in was not clear, asked for us to go into a building that was locked. Picked up my truck an hour late after making some calls after talking to someone at a different location to be able to find access to a key. There were at least 2 other groups trying to get access to a key as well and ended up leaving without a truck. Spoke to woman on the phone that was very helpful in allowing us to get a key, but we had to try every lock box to find a key. I would not use this location again after having to wait in the cold for an hour with no instructions.
JOHN B.I scheduled my move to pick up the vehicle at 9:00am. When I arrived, there was a sign on the door stating be back at 9:30am. Around 9:15am, Chris (manager would be my guess) showed up. I tapped on the door so he would see me and got a finger in the air to wait a minute—all ok so far. After about 5 minutes, he comes to the door and I tell him I have a 9:00 reservation. He bluntly stated “I don't know why U-Haul does that. I don't rent vehicles until 10:00am.†I was dumbfounded. I asked if I had to wait 40 minutes until 10:00am and he said yes. I was stuck. My ride had left and I had to get the small move done so I waited while I watched him go to the each vehicle in the lot and use a leaf blower on them. Then, he moved them into different parking spots. I had rented a van and he never even went to it. At 10:00am, he gave me the key after I had to show him my driver's license along with my credit card. I had already uploaded my license and had provided my payment information when I checked in through the U-Haul app. Never was there “I'm sorry for your wait or confusion or inconvenience or anything. “. When I got the van, the seat's weren't filthy but also weren't clean. The dashboard kept flashing both rear tires needed air and the oil needed to be changed. One of the worst customer experiences I have had in a long time. I will never do this again — ever.
Mikel M.